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    Customer Service

    This is a discussion on Customer Service within the Sky Broadband help forums, part of the Sky Broadband help and support category; Originally Posted by SatDish were not plusnet thankfully - although there are some decent CS staff there as well...

    1. #11
      NewsreadeR's Avatar
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      Quote Originally Posted by SatDish View Post
      were not plusnet
      thankfully - although there are some decent CS staff there as well




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    3. #12
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      LNB
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      Quote Originally Posted by SatDish View Post
      were not plusnet
      Exactly, we are independent from SKY and will not be moderated as Plusnet or Mr Murdoch see fit!
      Service recovery 02392 899292

      You got 3 right!
      D'oh! Not good, dude.

    4. #13
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      There is no excuse for Verbal abuse to someone doing their Job,
      But respect..Is a two way thing, and has to be earned,

    5. #14
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      Indeed respect has to be earned and treating customer like they dont have a clue is a mistake alot of operators are making.


      Edit: Removing traces
      Last edited by The Doctor; 15-09-06 at 04:14 PM.

    6. #15
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      You are so right...

      I was on to tech support the other day and they wasted time explaining how to open a dos prompt.
      I am not a techy, but I have access to google and I have usually tried the obvious before I ring tech support. I sometimes get the feeling that I know more than frontline support and that when I say I have done that already they are stumped.

    7. #16
      The Doctor's Avatar
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      frontline support are not fantasticaly technical but are there for the reason you got taken through.
      Last edited by The Doctor; 15-09-06 at 04:15 PM.

    8. #17
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      Don't get me wrong... I would hate to do a job like that from a script (I assume that is how they work) My comfort zone is what I know and it must be very difficult to do that job if you do not have the understanding to back it up.

    9. #18
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      There is the problem in a nut shell, since most if not all CS or TS staff have to go through a set procedure and it doesn't take in the fact that a lot of customers have a little or a lot more knowledge of how to do x,y and z works and its a real shame that a lot of people who do phone up for help feel that regardless of the situation that its ok to have a go at the CS or TS rep because they are upset or annoyed about a problem they are having.

      As for PlusNet I have been to PlusNet towers and have seen just how they work and it gave me a great insight into the workings of an ISP and I have to agree with NewsreadeR there are some very good CS and TS staff there.
      Ray

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    10. #19
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      I have worked in customer service for 8 years for o2 & i can never understand why people swear at me on the phone because basically i just think to myself "well stuff you" why should i try & help you with an attitude like that ?

      I love my job though & get good staff discount on my phone

     

     
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