Here we go again....

[acoolwelshbloke]

Ok so I thought my problems were a fading memory! How wrong I was...

That old LCD down problem has come back and it's worse than ever!!!

My line was capped the other night from 8MB to 5MB at my request and my connection is now stable and I am getting around 4MB speed wise however during the nights I am loosing connection and according to my router logs it because of the well known LCP down issue. I had this problem on connect and it went away after 5 months or so...

It normally reconnects straight away but I can have loads of LCP down errors spaced out over just a few minutes and I am now starting to get them in the day!

Help...

[IAmNotTheEnemy]

u on ADSL2+ btw? that'll be causing issues cause I wouldn't expect ur upload to be that low otherwise....and I'd also hazzard a guess 4MB would be a more realistic speed to cap at - if they're gonna cap it any firther

[acoolwelshbloke]

/usr/sbin/adslctl: ADSL driver and PHY status
Status: ShowtimeRetrain Reason: 0
Channel: INTR, Upstream rate = 416 Kbps, Downstream rate = 5120 Kbps
Link Power State: L0
Mode: G.DMT
Channel: Interleave
Trellis: ON
Line Status: No Defect
Training Status: Showtime
Down Up
SNR (dB): 15.2 14.0
Attn(dB): 48.0 31.5
Pwr(dBm): 19.1 1.0
Max(Kbps): 8288 1216
Rate (Kbps): 5120 416
G.dmt framing
K: 161(0) 14
R: 16 16
S: 1 16
D: 64 4
ADSL2 framing
MSGc: 1 1
B: 161 14
M: 1 16
T: 1 1
R: 16 16
S: 1.0987 17.0666
L: 1296 120
D: 64 4
Counters
SF: 257887 257830
SFErr: 0 0
RS: 17536382 1095777
RSCorr: 1812 0
RSUnCorr: 0 0

HEC: 0 0
OCD: 0 0
LCD: 0 0
Total Cells: 52940432 0
Data Cells: 160628 0
Drop Cells: 0
Bit Errors: 0 0

ES: 0 0
SES: 0 0
UAS: 18 0
AS: 4384

INP: 3.16 2.13
PER: 1.92 1.86
delay: 17.58 17.06
OR: 29.12 30.00

Bitswap: 0 0

Total time = 1 hours 13 min 31 sec
SF = 257887
CRC = 0
LOS = 0
LOF = 0
ES = 0
Latest 1 day time = 1 hours 13 min 31 sec
SF = 257887
CRC = 0
LOS = 0
LOF = 0
ES = 0
Latest 15 minutes time = 13 min 31 sec
SF = 47672
CRC = 0
LOS = 0
LOF = 0
ES = 0
Previous 15 minutes time = 15 min 0 sec
SF = 52982
CRC = 0
LOS = 0
LOF = 0
ES = 0
Previous 1 day time = 0 sec
SF = 0
CRC = 0
LOS = 0
LOF = 0
ES = 0
15 minutes interval [-30 min to -15 min] time = 15 min 0 sec
SF = 52923
CRC = 0
LOS = 0
LOF = 0
ES = 0
15 minutes interval [-45 min to -30 min] time = 15 min 0 sec
SF = 52923
CRC = 0
LOS = 0
LOF = 0
ES = 0
15 minutes interval [-60 min to -45 min] time = 15 min 0 sec
SF = 51387
CRC = 0
LOS = 0
LOF = 0
ES = 0
Showtime Drop Reason: 0
Last Retrain Reason: 0

I did ask to be capped at 4MB but he insisted 6MB I mangaged to get him to cap me at 5MB in the end! Router has not been up long so will check my stats later on tonight as thats when the trouble starts. I have called and requested to be capped at 4MB as that should be more than enough! Waiting for a call back so I guess it will never happen!!

[IAmNotTheEnemy]

fair enuff, i take back the previous comment....erm, are you running wireless cause there's no errors on the line. if you are, that's your problem

[acoolwelshbloke]

No I am not wireless, I have PC connected via ethernet port 1!

CRC errors tend to show in the evening, I get great speeds in the day even before I was capped at 5MB but when the evening came my snr dropped to 4 below! As we know this is not good so capped at 5MB solved that! I now have around 15db in the day and around 9db or above in the evening!

So why am I now getting problems in the nights with LCP down???

Only thing I can think of is to cap me at 4MB and see how that goes, if problem is still there then it has to be a sky problem?

[IAmNotTheEnemy]

best thing is to show stats once the errors build up as calling now with zero errors won't get a decent response from tech....could possibly be the router but again, don't think so....out of interest do you have you Sky TV plugged into your phone line? found recently that removing this made line's go clear, even if they were filtered correctly. Was strange....

[acoolwelshbloke]

It's not the router, I have tried it with the generic firmware as well as with sky's own!

I have tried replacing the router with a linksys and BT voyager but same problem!

So I guess that rules out a hardware issue. With regards to anything plugged in like digibox etc... well no, not even a phone as this line was installed as a dedicated adsl line! I have even replaced microfilters and even BT have come out and said the line is fine and is installed correctly! i.e. no extensions etc.....

my line at the moment is fine apart from these LCP down issues that happen late evening or through the night! Speeds are fine, snr is fine, so other than trying to get it capped lower there is not much else I can do???

Ohhh just to add when I was on connect BT told me as well as sky that my line could only handle 4 - 4.5MB but now I am on sky's MID package sky seem to think my line can support up to 6MB? Hense the reason why he wanted to cap me at the six meg and not the five meg in first place! I am sure I need to be capped at 4MB but try telling that to support!

[IAmNotTheEnemy]

tbh id do it in a second if u got through to me, especially if ur asking for it!

you need to get hold of a useful tier 1 agent who'll pass you through, again id recommend later on in the evening as it's easier to get through. of course, it's ur call but line stats would suggest you don't need the cap - but it's worth a go i suppose!