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    Here we go again....

    This is a discussion on Here we go again.... within the Sky Broadband help forums, part of the Sky Broadband help and support category; Ok so I thought my problems were a fading memory! How wrong I was... That old LCD down problem has ...

    1. #1
      acoolwelshbloke's Avatar
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      Here we go again....

      Ok so I thought my problems were a fading memory! How wrong I was...

      That old LCD down problem has come back and it's worse than ever!!!

      My line was capped the other night from 8MB to 5MB at my request and my connection is now stable and I am getting around 4MB speed wise however during the nights I am loosing connection and according to my router logs it because of the well known LCP down issue. I had this problem on connect and it went away after 5 months or so...

      It normally reconnects straight away but I can have loads of LCP down errors spaced out over just a few minutes and I am now starting to get them in the day!

      Help...


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    3. #2
      IWasNotTheEnemy's Avatar
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      Re: Here we go again....

      u on ADSL2+ btw? that'll be causing issues cause I wouldn't expect ur upload to be that low otherwise....and I'd also hazzard a guess 4MB would be a more realistic speed to cap at - if they're gonna cap it any firther

    4. #3
      acoolwelshbloke's Avatar
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      Re: Here we go again....

      /usr/sbin/adslctl: ADSL driver and PHY status
      Status: ShowtimeRetrain Reason: 0
      Channel: INTR, Upstream rate = 416 Kbps, Downstream rate = 5120 Kbps
      Link Power State: L0
      Mode: G.DMT
      Channel: Interleave
      Trellis: ON
      Line Status: No Defect
      Training Status: Showtime
      Down Up
      SNR (dB): 15.2 14.0
      Attn(dB): 48.0 31.5
      Pwr(dBm): 19.1 1.0
      Max(Kbps): 8288 1216
      Rate (Kbps): 5120 416
      G.dmt framing
      K: 161(0) 14
      R: 16 16
      S: 1 16
      D: 64 4
      ADSL2 framing
      MSGc: 1 1
      B: 161 14
      M: 1 16
      T: 1 1
      R: 16 16
      S: 1.0987 17.0666
      L: 1296 120
      D: 64 4
      Counters
      SF: 257887 257830
      SFErr: 0 0
      RS: 17536382 1095777
      RSCorr: 1812 0
      RSUnCorr: 0 0

      HEC: 0 0
      OCD: 0 0
      LCD: 0 0
      Total Cells: 52940432 0
      Data Cells: 160628 0
      Drop Cells: 0
      Bit Errors: 0 0

      ES: 0 0
      SES: 0 0
      UAS: 18 0
      AS: 4384

      INP: 3.16 2.13
      PER: 1.92 1.86
      delay: 17.58 17.06
      OR: 29.12 30.00

      Bitswap: 0 0

      Total time = 1 hours 13 min 31 sec
      SF = 257887
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      Latest 1 day time = 1 hours 13 min 31 sec
      SF = 257887
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      Latest 15 minutes time = 13 min 31 sec
      SF = 47672
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      Previous 15 minutes time = 15 min 0 sec
      SF = 52982
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      Previous 1 day time = 0 sec
      SF = 0
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      15 minutes interval [-30 min to -15 min] time = 15 min 0 sec
      SF = 52923
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      15 minutes interval [-45 min to -30 min] time = 15 min 0 sec
      SF = 52923
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      15 minutes interval [-60 min to -45 min] time = 15 min 0 sec
      SF = 51387
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      Showtime Drop Reason: 0
      Last Retrain Reason: 0

      I did ask to be capped at 4MB but he insisted 6MB I mangaged to get him to cap me at 5MB in the end! Router has not been up long so will check my stats later on tonight as thats when the trouble starts. I have called and requested to be capped at 4MB as that should be more than enough! Waiting for a call back so I guess it will never happen!!
      Last edited by acoolwelshbloke; 15-07-07 at 03:07 PM.

    5. #4
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      Re: Here we go again....

      fair enuff, i take back the previous comment....erm, are you running wireless cause there's no errors on the line. if you are, that's your problem

    6. #5
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      Re: Here we go again....

      No I am not wireless, I have PC connected via ethernet port 1!

      CRC errors tend to show in the evening, I get great speeds in the day even before I was capped at 5MB but when the evening came my snr dropped to 4 below! As we know this is not good so capped at 5MB solved that! I now have around 15db in the day and around 9db or above in the evening!

      So why am I now getting problems in the nights with LCP down???

      Only thing I can think of is to cap me at 4MB and see how that goes, if problem is still there then it has to be a sky problem?

    7. #6
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      Re: Here we go again....

      best thing is to show stats once the errors build up as calling now with zero errors won't get a decent response from tech....could possibly be the router but again, don't think so....out of interest do you have you Sky TV plugged into your phone line? found recently that removing this made line's go clear, even if they were filtered correctly. Was strange....

    8. #7
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      Re: Here we go again....

      It's not the router, I have tried it with the generic firmware as well as with sky's own!

      I have tried replacing the router with a linksys and BT voyager but same problem!

      So I guess that rules out a hardware issue. With regards to anything plugged in like digibox etc... well no, not even a phone as this line was installed as a dedicated adsl line! I have even replaced microfilters and even BT have come out and said the line is fine and is installed correctly! i.e. no extensions etc.....

      my line at the moment is fine apart from these LCP down issues that happen late evening or through the night! Speeds are fine, snr is fine, so other than trying to get it capped lower there is not much else I can do???

      Ohhh just to add when I was on connect BT told me as well as sky that my line could only handle 4 - 4.5MB but now I am on sky's MID package sky seem to think my line can support up to 6MB? Hense the reason why he wanted to cap me at the six meg and not the five meg in first place! I am sure I need to be capped at 4MB but try telling that to support!
      Last edited by acoolwelshbloke; 15-07-07 at 03:27 PM.

    9. #8
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      Re: Here we go again....

      tbh id do it in a second if u got through to me, especially if ur asking for it!

      you need to get hold of a useful tier 1 agent who'll pass you through, again id recommend later on in the evening as it's easier to get through. of course, it's ur call but line stats would suggest you don't need the cap - but it's worth a go i suppose!

    10. #9
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      Re: Here we go again....

      There is another ticket open, I have many tickets lol!

      I will try again tonight, will not reboot my router so any errors will be shown! I will call after 11pm as I was told to do so by the last helpfull scottish guy!

      May get lucky, although I can't understand why my line quality gets worse the later in the evening it gets!

    11. #10
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      Re: Here we go again....

      /usr/sbin/adslctl: ADSL driver and PHY status
      Status: ShowtimeRetrain Reason: 0
      Channel: INTR, Upstream rate = 416 Kbps, Downstream rate = 5120 Kbps
      Link Power State: L0
      Mode: G.DMT
      Channel: Interleave
      Trellis: ON
      Line Status: No Defect
      Training Status: Showtime
      Down Up
      SNR (dB): 14.2 14.0
      Attn(dB): 48.0 31.5
      Pwr(dBm): 19.1 1.0
      Max(Kbps): 8288 1216
      Rate (Kbps): 5120 416
      G.dmt framing
      K: 161(0) 14
      R: 16 16
      S: 1 16
      D: 64 4
      ADSL2 framing
      MSGc: 1 1
      B: 161 14
      M: 1 16
      T: 1 1
      R: 16 16
      S: 1.0987 17.0666
      L: 1296 120
      D: 64 4
      Counters
      SF: 1507861 1507877
      SFErr: 4 6
      RS: 102534614 6407980
      RSCorr: 118733 35
      RSUnCorr: 42 0

      HEC: 4 3
      OCD: 0 0
      LCD: 0 0
      Total Cells: 309538841 0
      Data Cells: 2351093 0
      Drop Cells: 0
      Bit Errors: 0 0

      ES: 4 0
      SES: 0 0
      UAS: 18 0
      AS: 25633

      INP: 3.16 2.13
      PER: 1.92 1.86
      delay: 17.58 17.06
      OR: 29.12 30.00

      Bitswap: 0 0

      Total time = 7 hours 7 min 40 sec
      SF = 1507861
      CRC = 4
      LOS = 0
      LOF = 0
      ES = 4
      Latest 1 day time = 7 hours 7 min 40 sec
      SF = 1507861
      CRC = 4
      LOS = 0
      LOF = 0
      ES = 4
      Latest 15 minutes time = 7 min 40 sec
      SF = 27140
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      Previous 15 minutes time = 15 min 0 sec
      SF = 52864
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      Previous 1 day time = 0 sec
      SF = 0
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      15 minutes interval [-30 min to -15 min] time = 15 min 0 sec
      SF = 53041
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      15 minutes interval [-45 min to -30 min] time = 15 min 0 sec
      SF = 52864
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      15 minutes interval [-60 min to -45 min] time = 15 min 0 sec
      SF = 52923
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      Showtime Drop Reason: 0
      Last Retrain Reason: 0

      Well as you can see, my stats are looking good!

      Infact they have never looked better, maybe teir 2 contacted teir 3 like they said they would do earlier today and they did something. However I better wait till the morning before I know for sure!

      If the LCP down problem happens again through the night then I will call TS tomorrow, ohh and I am keeping the logs as evidence the router sends them hourly to a designated email address! (just in case)

     

     
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