Your forum username:
Do you already have an account?
Forgot your password?
  • Log in or Sign up


    Welcome to Sky User - The Unofficial Support Forum for everything Sky! - Proudly helping over 65k members.


    Advertisement

    Page 2 of 2 FirstFirst 12
    Results 11 to 19 of 19

    Teir 3 Direct Phone Number

    This is a discussion on Teir 3 Direct Phone Number within the Sky Broadband help forums, part of the Sky Broadband help and support category; I rang Tier 3 direct when i had an issue, they transfer you to tier 2 alot quicker than Tier ...

    1. #11
      BuckleZ's Avatar
      BuckleZ is offline Sky User Member
      Exchange: Londonderry Waterside
      Broadband ISP: BT Infinity
      Router: Non Sky Router
      Sky TV: Sky+ HD
      Join Date
      Mar 2007
      Location
      Londonderry
      Posts
      229
      Thanks
      1
      Thanked 0 Times in 0 Posts

      Re: Teir 3 Direct Phone Number

      I rang Tier 3 direct when i had an issue, they transfer you to tier 2 alot quicker than Tier 1 with, no stupid nonsense troublshooting
      BT Infinity


    2. Advertisement
    3. #12
      acoolwelshbloke's Avatar
      acoolwelshbloke is offline Sky User Member
      Exchange: Swansea Main
      Broadband ISP: Mid
      Router:
      Sky TV:
      Join Date
      Feb 2007
      Location
      Swansea, UK.
      Posts
      192
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: Teir 3 Direct Phone Number

      I only wanted the number because it would save me going through the troubleshooting with teir 1, I had a reference number and it did say to put me through to teir 3 on it yet they still insist on the troubleshooting everytime I call even though it has been esculated to teir 3 and states that on my ticket!

      Anyway I spent an hour on the phone last night to a scotish bloke who told me to always call after 11PM because the scotish always answer after that time period, he capped my speeds at 5MB there and then as I requseted which was great and he also discovered a fault on my line which was caused by the change over from connect to mid!

      He told me he would get that passed on to BT to fix and guess what???

      9.30am this morning a BT engineer called me to confirm the fault was fixed and everything is fine... I am now getting nearly 5MB compared to the constant 1-1.5MB I got through connect!

      So well done sky!

    4. #13
      The Doctor's Avatar
      The Doctor is offline Skyuser Member
      Exchange: SSNOR
      Broadband ISP: Max
      Router: Netgear V1 DG834GT
      Sky TV: Sky Basic
      Join Date
      Sep 2006
      Location
      England
      Posts
      603
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: Teir 3 Direct Phone Number

      nice glad you got it resolved and now have a decent connection.

    5. #14
      IWasNotTheEnemy's Avatar
      IWasNotTheEnemy is offline Sky User Member
      Exchange: LWWIL
      Broadband ISP: Sky Fibre Unlimited
      Router: Sky Hub SR102
      Sky TV: Now TV
      Join Date
      Apr 2007
      Location
      London
      Posts
      9,374
      Thanks
      3
      Thanked 122 Times in 121 Posts

      Re: Teir 3 Direct Phone Number

      i think that is the problem sometimes. IF the ticket has been raised and it requests you to be put through to tier 3 then yes, totally agree with you about being passed through without going through TS. My only gripe is for those who call tier 3 direct without having had basic setup checked which may have all that's needed to fix it in the first place!

      again, didn't mean to spam your threads - apologies from myself to you

      glad ur now getting a decent sync speed!!

    6. #15
      acoolwelshbloke's Avatar
      acoolwelshbloke is offline Sky User Member
      Exchange: Swansea Main
      Broadband ISP: Mid
      Router:
      Sky TV:
      Join Date
      Feb 2007
      Location
      Swansea, UK.
      Posts
      192
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: Teir 3 Direct Phone Number

      I agree with what you say, nobody should bypass teir 1 to jump the queue however when people do this they should be asked for their ticket number!

      No ticket number no discussion, simple put the phone down or transfer to teir 1!

      Just my thoughts! ohhh and thanks for the apolegy, I have no hard feelings!
      Last edited by acoolwelshbloke; 13-07-07 at 02:04 PM.

    7. #16
      liamgrax's Avatar
      liamgrax is offline Sky User Member
      Exchange:
      Broadband ISP: Base
      Router:
      Sky TV:
      Join Date
      May 2007
      Posts
      6
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Cool Re: Teir 3 Direct Phone Number

      0800*******

      dam it won't let me put the number in

    8. #17
      josewick's Avatar
      josewick is offline Sky User Member
      Exchange:
      Broadband ISP: Max
      Router:
      Sky TV:
      Join Date
      Mar 2007
      Posts
      25
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: Teir 3 Direct Phone Number

      don;t mean to hyjack this thread but i am so annoyed that my issues has not been sorted after over 2 and a half weeks now of no internet or intermitent low speed.

      would you mind to pm me the Tier 3 no.?? I have ticket opened still, but having to spend 20 mins waiting every time and get transferred, i am fed up.. and I think its unfair for a customer having to bare with the cost to the expensive number at the end of the day, my broadband is not working (or properly)

      Hope you understand

      thanks

      Joe

    9. #18
      Yngwie's Avatar
      Yngwie is offline Sky User Member
      Exchange:
      Broadband ISP: Max
      Router:
      Sky TV:
      Join Date
      Jun 2007
      Posts
      3
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: Teir 3 Direct Phone Number

      I have this ticket number, but i don't know for what i have it. They told me someone will call me back frm sky.

    10. #19
      IWasNotTheEnemy's Avatar
      IWasNotTheEnemy is offline Sky User Member
      Exchange: LWWIL
      Broadband ISP: Sky Fibre Unlimited
      Router: Sky Hub SR102
      Sky TV: Now TV
      Join Date
      Apr 2007
      Location
      London
      Posts
      9,374
      Thanks
      3
      Thanked 122 Times in 121 Posts

      Re: Teir 3 Direct Phone Number

      procedure is: -

      1. you call and explain your problem and go through initial troubleshooting with tier 1
      2. If they reach a resolution, great! if not, a ticket is generated and goes into the tier 2/3 que to be sorted out. Depending on the situation/time of day, they'll attempt to transfer you to the relevent department.
      3. If the waiting time is longer than 2 minutes, they'll give you the ticket ID and inform you that a member from tier 2/3 will in touch within 5 working days. This isn't always the case, however.....

     

     
    Page 2 of 2 FirstFirst 12

    Tags for this Thread

    Posting Permissions

    • You may not post new threads
    • You may not post replies
    • You may not post attachments
    • You may not edit your posts
    •  
    SkyUser - Copyright © 2006-2017. SatDish and NewsreadeR | SkyUser is in no way affiliated with Sky Broadband / BSkyB
    RIPA NOTICE: NO CONSENT IS GIVEN FOR INTERCEPTION OF PAGE TRANSMISSION