352K DL on Sky Max, suggestions welcome!

[razedfist]

Greetings everyone. I appreciate all the advice that is being shared here, and as a new Sky member I was hoping to get some input from the community. I have had Sky broadband for about a month now and gave been very unhappy with my connection speeds. I would be happy with at least a 2MB download speed, but in most cases I'm lucky if I can get 100KB. Before I attempt to call Sky, I was hoping somebody could suggest a way to improve my speeds. Thank you all very much in advance.

Here is some backround info on my connection:

Sky Max
1.8 miles by car from the Bicester Exchange
Hardwired into the master socket at around 2 a.m. for the stats below
TCP Optimizer ran with not much an impovement.


System Up Time 00:17:12
Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
WAN PPPoA 1976 2399 0 926 2698 00:15:16
LAN 10M/100M 3142 2777 0 2524 931 00:17:11
WLAN 11M/54M 1948 1310 0 409 122 00:17:01

ADSL Link Downstream Upstream
Connection Speed 352 kbps 768 kbps
Line Attenuation 52.0 db 31.5 db
Noise Margin 7.4 db 13.0 db

Any advice on what I could do, if anything, from my end to improve my connection speed?

[MrStabby]

Do you have a test socket? If so, try that.

[Steve case]

As above, try plugging into the test socket behind the faceplate of your master socket. Browse the interenet for an hour or two, and then post your detailed stats (using Mognuts utlity).

[razedfist]

Thank you all for pointing me in the right direction. I actually do not have a test socket behind my master plate. I have searched my entire house to verify this. I will post mt detailed findings later this evening. Thanks again!

[razedfist]

Unbelievable. I check my upstairs bedroom where I have a Sky box installed. Running from the BT box is a splitter which connects to the Sky box. After removing the splitter, I am averaging about 3500kb/s now which I am happy with. Much better than 350kb/s for sure!! Thanks for everyone's willingness to help, many thanks.

[IWasNotTheEnemy]

so ur in an upstairs socket? chances are this isn't ur master (usually by the front door). You may get even faster in there!!