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    Stuck on ADSL1

    This is a discussion on Stuck on ADSL1 within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hi all, Sorry if this has been asked before, but is there a way to get moved on to ADSL ...

    1. #1
      markreach's Avatar
      markreach is offline Sky User Member
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      Question Stuck on ADSL1

      Hi all,

      Sorry if this has been asked before, but is there a way to get moved on to ADSL-2? I raised this with Sky a while ago, to no avail.

      I am on Max, and I have pretty good vital statistics:

      Downstream attenuation 28.0dB
      Upstream attenuation 19.5dB

      SNRs of 13.4dB and 13.0dB respectively.

      But I seem to be stuck on G.DMT mode, which I think I'm right in saying means ADSL1. I'm sure with my stats I should be able to get something in the double figures, rather than 8096/416. I asked Sky about this a while ago, but my ticket seemed to get stuck somewhere, and I got bogged down in work, etc.

      Is there a quick and relatively painless way to see about being moved to ADSL2? - My exchange is Durham (NEDU), which is certainly unbundled.

      Cheers,

      Mark

      ---------------

      Status: Showtime Channel: INTR, Upstream rate = 416 Kbps, Downstream rate = 8096 Kbps
      Link Power State: L0
      Mode: G.DMT
      Channel: Interleave
      Trellis: ON
      Line Status: No Defect
      Training Status: Showtime
      Down Up
      SNR (dB): 13.4 13.0
      Attn(dB): 28.0 19.5
      Pwr(dBm): 19.8 0.8
      Max(Kbps): 10944 1248
      Rate (Kbps): 8096 416

      -------------------------


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    3. #2
      IWasNotTheEnemy's Avatar
      IWasNotTheEnemy is offline Sky User Member
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      Re: Stuck on ADSL1

      if ur on max then ur upstream should be on 768 so you're either on mid or they've set the line wrong.....

    4. #3
      markreach's Avatar
      markreach is offline Sky User Member
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      Re: Stuck on ADSL1

      The Account page says I'm on Max. I used to get 768, until I raised the issue about being on ADSL1, then they put us down to 416!

      Any further ideas,

      Mark

     

     

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