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    Signed up, now what

    This is a discussion on Signed up, now what within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hey i just signed up for Max... Is there no was i can track my order? When should i recieve ...

    1. #1
      oxfordmark's Avatar
      oxfordmark is offline Sky User Member
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      Signed up, now what

      Hey

      i just signed up for Max... Is there no was i can track my order? When should i recieve the router etc?


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    3. #2
      Alan b's Avatar
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      Re: Signed up, now what

      You can track your order on the BT website here, you will have to set up an account first:

      BT.com | Small & medium business | Your account | Order Tracking

      When you have done this enter your username and password in the 'View all your orders' box.

      Your router should arrive before your line is changed over to Sky although there are a lot of times when this does not happen.

    4. #3
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      Re: Signed up, now what

      I signed up on Monday but my order doesn't show up. does this look like my order hasn't gone through then i.e MAC code rejected by BT.

    5. #4
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      Re: Signed up, now what

      Quote Originally Posted by BLINDPEW4067 View Post
      I signed up on Monday but my order doesn't show up. does this look like my order hasn't gone through then i.e MAC code rejected by BT.
      if it is rejected,. are you informed?

    6. #5
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      Re: Signed up, now what

      This is the second time I've tried signing up to Sky BB, I tried in March but the Sky C.S said my MAC code was incorrect via the post and this was 2 weeks after I applied to join. I had trouble after that because if you cancel your order it takes about 10 days to clear there system which they don't tell you. So after 2 more attempts and failing I cancelled the order and stuck with my original isp. I might be a bit foolish but I thought I would try and order again after 3 months, has surely my original order must have cleared the system by now, but I'm begining to wish I hadn't bothered. I just want the best number to ring to see if my MAC code has ben accepted and if not then I will be cancelling this order along with the Sky package. Theres plenty of descent isps out there and my money will have to be taken off Sky to pay for one.

    7. #6
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      Re: Signed up, now what

      Well i have checked with BT and it says 18th July.. Could this b sooner?

    8. #7
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      Re: Signed up, now what

      You will usually find it will either be done on the date or up to three days later. It is not unknown for them to be done early but I would be surprised if it did happen before that date.

    9. #8
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      Re: Signed up, now what

      Ok thanks... so.. a week wednesday ill be off Pipex and on Sky (fingers crossed)

      1 more thing.. Will the router/modem come via courier? if im not in what happens? Could i get it delivered to work?
      Last edited by oxfordmark; 08-07-07 at 04:28 PM.

     

     

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