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    Rain

    This is a discussion on Rain within the Sky Broadband help forums, part of the Sky Broadband help and support category; Its a known fact that whenever it rains my sky router disconnects and goes laggy/freezes, does this happen to anyone ...

    1. #1
      Jas's Avatar
      Jas
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      Rain

      Its a known fact that whenever it rains my sky router disconnects and goes laggy/freezes, does this happen to anyone else?


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    3. #2
      Steve case's Avatar
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      Re: Rain

      I can't say that I've had that particular problem. However I can believe that it does occur. If moisture gets into junction boxes it could cause a deterioration in the quality of your line. If you haven't done so already it would be worth you posting your detailed stats after an hour or two's internet use during the busy part of the evening (around 9 pm) that would show indicate how your connection quality is generally.
      Useful Links
      Download RouterStats (useful utility for continuously recording noise margin)

    4. #3
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      Re: Rain

      /usr/sbin/adslctl: ADSL driver and PHY status
      Status: Showtime Channel: INTR, Upstream rate = 768 Kbps, Downstream rate = 6528 Kbps
      Link Power State: L0
      Mode: G.DMT
      Channel: Interleave
      Trellis: ON
      Line Status: No Defect
      Training Status: Showtime
      Down Up
      SNR (dB): 11.4 14.0
      Attn(dB): 36.0 23.5
      Pwr(dBm): 19.7 7.3
      Max(Kbps): 8672 1280
      Rate (Kbps): 6528 768
      G.dmt framing
      K: 205(0) 25
      R: 16 16
      S: 1 8
      D: 64 8
      ADSL2 framing
      MSGc: 1 1
      B: 205 25
      M: 1 8
      T: 1 1
      R: 16 16
      S: 1.0776 8.6153
      L: 1648 208
      D: 64 8
      Counters
      SF: 998855 998853
      SFErr: 2182 364
      RS: 67922150 8490250
      RSCorr: 4786725 990
      RSUnCorr: 2804 0

      HEC: 1678 278
      OCD: 0 6
      LCD: 0 2
      Total Cells: 261437895 0
      Data Cells: 3895304 0
      Drop Cells: 0
      Bit Errors: 0 0

      ES: 826 0
      SES: 6 0
      UAS: 20 0
      Total time = 4 hours 43 min 27 sec
      SF = 998855
      CRC = 2182
      LOS = 7
      LOF = 0
      ES = 826
      Latest 1 day time = 4 hours 43 min 27 sec
      SF = 998855
      CRC = 2182
      LOS = 7
      LOF = 0
      ES = 826
      Latest 15 minutes time = 13 min 27 sec
      SF = 47520
      CRC = 2
      LOS = 0
      LOF = 0
      ES = 2
      Previous 15 minutes time = 15 min 0 sec
      SF = 52931
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      Previous 1 day time = 0 sec
      SF = 0
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      15 minutes interval [-30 min to -15 min] time = 15 min 0 sec
      SF = 52930
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      15 minutes interval [-45 min to -30 min] time = 15 min 0 sec
      SF = 52989
      CRC = 4
      LOS = 3
      LOF = 0
      ES = 2
      15 minutes interval [-60 min to -45 min] time = 15 min 0 sec
      SF = 52931
      CRC = 2
      LOS = 1
      LOF = 0
      ES = 1

    5. #4
      Steve case's Avatar
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      Re: Rain

      I'm not an expert expert on stats - somebody else may be able to offer an opinion - but overall I would say your errors are quite high over the few hours you had been connected, especially considering your reported noise margin of 11.4 dB. However your error count seems quite low during the last hour. This may suggest an intermittent problem with your line, though I can't be sure.
      Useful Links
      Download RouterStats (useful utility for continuously recording noise margin)

    6. #5
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      Re: Rain

      The best way to find problems out is:

      1. Restart you router
      2. Download a few iso's large files that require constant connection try not to have any periods of idling during this process
      3. Post them stats straigh afterwards

      This will tell us the fault

      From the looks of things your RS corrections are very high for your noise margin

    7. #6
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      Re: Rain

      Tell me this, does your telephone line enter your home via a pole, or does it come in underground?

      cos it sounds like a pole to me, and if its a pole, then its understandable why the line goes screwy. You may have to talk to BT about that, as Sky dont deal with phonelines.

      Though, saying that, BT will probably tell you its Skys responsibility. BT state that unless it affects your phone as well, its not their business. But as BT provide your line, it is their business.

      My advice: Contact BT, tell them your connection drops in the rain, as it doesnt sound like a speed and config issue, but rather an environmental issue, which is most definetly BTs repsonsibility

    8. #7
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      Re: Rain

      The exact same happens to me and is one of the causes for Tier 3 to cap us at a meagre 800kbps download speed, of a possible 3mbps for my attenuation...

      We have an external pole and whenever it rains, the noise margin drops by about 3dB and the connection slows to a crawl. Not to mention enormous amounts of line errors we get.

      So, yeah, I'm going to follow the advice given above and contact BT.

     

     

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