Your forum username:
Do you already have an account?
Forgot your password?
  • Log in or Sign up


    Welcome to Sky User - The Unofficial Support Forum for everything Sky! - Proudly helping over 65k members.


    Advertisement

    Results 1 to 5 of 5

    ADSL Problem

    This is a discussion on ADSL Problem within the Sky Broadband help forums, part of the Sky Broadband help and support category; I'm due to be migrated over to SKY on Wednesday of this week....I was previously with NDO. On Saturday I ...

    1. #1
      Aide's Avatar
      Aide Guest
      Exchange:
      Broadband ISP:
      Router:
      Sky TV:

      ADSL Problem

      I'm due to be migrated over to SKY on Wednesday of this week....I was previously with NDO.

      On Saturday I was quite happily using my Broadband connection then all of a sudden it just stopped working.

      I checked my router and nope nothing! I wasn't even getting the orange Internet Light to say there was no ADSL signal.

      My Sky router had arrived earlier that day, so I decided to try it, to my suprise my Internet Light on the router went to a solid green light, however when I checked in the router config, it's no giving me an IP address....I guess this is because BT haven't migrated me over yet.

      Is this a normal sympton of migration where the signal from my old ISP just stops??

      The funny thing is when I have my exisiting router (not the Sky one), plugged in and my adsl connection connected to it, my telephone line goes dead and I can't make any calls.....If I plug my Sky Router in and my adsl connection connected to it, the phone line comes live again.

      HELP???


    2. Advertisement
    3. #2
      SatDish's Avatar
      SatDish is offline Site Founder
      Exchange: Gravesend, NDGRA
      Broadband ISP: Virgin XXL 200
      Router: Non Sky Router
      Sky TV: Yes
      Join Date
      Aug 2006
      Location
      Kent, UK
      Posts
      5,206
      Thanks
      42
      Thanked 41 Times in 28 Posts
      Blog Entries
      1
      hmm that is a strange occurrence I'm sure someone will be able to answer you
      "To help would be a great adventure"

    4. #3
      Fox McCloud's Avatar
      Fox McCloud is offline Sky User Member
      Exchange: NEMI
      Broadband ISP: Max
      Router:
      Sky TV:
      Join Date
      Sep 2006
      Location
      Middlesbrough
      Posts
      40
      Thanks
      0
      Thanked 0 Times in 0 Posts
      Yer with migration you can have anywhere between 30 mins to a days worht of outage while the transfer takes place.
      Its got the sync'd signal from sky, so its jsut waiting for sky to switch it on at their end.

    5. #4
      Wheelie's Avatar
      Wheelie is offline Sky User Member
      Exchange: Stanmore LWSTAN
      Broadband ISP: Max
      Router:
      Sky TV:
      Join Date
      Aug 2006
      Location
      Stanmore
      Posts
      3,424
      Thanks
      0
      Thanked 0 Times in 0 Posts
      Welcome to the site Aide

      Please register so we can follow any of your posts more easily thanks

      It can take a while BT tend to be slow try calling SkyBB TS and telling them whats going on they should be able to help you.

      Good luck
      Ray

      Some Advice.. Its always advisable to inform your old ISP as soon as you have migrated that you have moved.
      ______________________________________

      If you would like to know the straight line distance to your exchange then
      click here
      Would you like an idea of the possible speeds you will get with the Max Package then click here or for the Connect Package then click here

    6. #5
      Ratti3's Avatar
      Ratti3 is offline Sky User Member
      Exchange:
      Broadband ISP: Sky Max
      Router: Netgear V1 DG834GT
      Sky TV: Sky+
      Join Date
      Aug 2006
      Location
      Brighton, UK
      Posts
      304
      Thanks
      0
      Thanked 0 Times in 0 Posts
      I'm guessing you are using filters?

      Also what does the log say on the Sky router; Chap Authentication Failed?
      Under Router Status what is the modem Status

     

     

    Tags for this Thread

    Posting Permissions

    • You may not post new threads
    • You may not post replies
    • You may not post attachments
    • You may not edit your posts
    •  
    SkyUser - Copyright © 2006-2017. SatDish and NewsreadeR | SkyUser is in no way affiliated with Sky Broadband / BSkyB
    RIPA NOTICE: NO CONSENT IS GIVEN FOR INTERCEPTION OF PAGE TRANSMISSION