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    Sky Broadband Executive customer

    This is a discussion on Sky Broadband Executive customer within the Sky Broadband help forums, part of the Sky Broadband help and support category; I have just got off the phone to tier 1 to remove my 10meg cap (they told me to ring ...

    1. #1
      irvin's Avatar
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      Sky Broadband Executive customer

      I have just got off the phone to tier 1 to remove my 10meg cap (they told me to ring back when BT fixed line fault).

      However, when they spoke to tier 3, they have said they cannot take my call as I am an executive customer.

      My details have been forwarded to the Executive Customer Dept, who will contact me a.s.a.p!

      Never heard this before? Anyone else know of this dept or indeed executive customer status?


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    3. #2
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      Re: Sky Broadband Executive customer

      Never heard of it, however Sky are quite creative when it comes to making up excuses as to why they can't help you out.

      You're not rich and famous by any chance?

    4. #3
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      Re: Sky Broadband Executive customer

      Iv heard of the VIP Team used for Celebs?

      Maybe thats what he meant :P

    5. #4
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      Re: Sky Broadband Executive customer

      IF you are a member of Staff/VIP/someone else important then only certain people can access your Sky account and do the work....annoying as hell but there u go

    6. #5
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      Re: Sky Broadband Executive customer

      Quote Originally Posted by IAmNotTheEnemy View Post
      IF you are a member of Staff/VIP/someone else important then only certain people can access your Sky account and do the work....annoying as hell but there u go

      so we are not all important to sky lol

      so who are you (guy that started the thread)

    7. #6
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      Re: Sky Broadband Executive customer

      Its a shame to think that we pay the same as the others and yet they have (imo) a Better Customer Service!

    8. #7
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      Re: Sky Broadband Executive customer

      I'm not famous (yet!! lol!).... just an ordinary customer!

      My Sky BB marker was removed in January after Tiscali reconnected theirs!!! It took me 3mths to get Tiscali to then remove their marker, then Sky said they would need to cancel their BB and resubmit a new order with BT...

      They did that, but 2 months later their system still showed me as Active... Sky confirmed account cancelled but thier computer would not change my status!!

      Luckily my friend works at BT and got me 8meg unltd BB for 0 p/m- Yipee!! But it was awful!

      Finally got speaking via email to a senior consultant at Sky who seems the only person at the company who can make things happen. within 10 days of speaking with her, my BT BB was cancelled, My status at Sky changed, Service was re-ordered, router arrived and was connected back up!!

      I did have the small problem of low SNR, so was capped @ 10meg until BT sorted the line. That's now been done and my SNR has tripled so I'm ready to have cap removed. That's what I was ringing up for but apparently I'm an executive customer and can't speak to Tier 3!

      I wonder if its the way my service was reordered? Maybe the consultant put it through via different channels or something to get it through faster?

      Well whatever it is, don't get jealous... the Tier 1 girl was actually speaking with Tier 3 while I was on the line and they were just about to speak with me when they noticed i was an executive customer and said they had to pass it to the executive dept. who would call asap!!!!

      Still waiting for that call (12hrs later), whereas the cap would've been removed if I'd been a 'normal' customer by speaking with Tier 3!!!

    9. #8
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      Re: Sky Broadband Executive customer

      your not eddie irvine then ? - lol


    10. #9
      irvin's Avatar
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      Re: Sky Broadband Executive customer

      Oh go on then, you got me!

     

     

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