Checked today to see if my exchange (EACOL) has been unbundled.
It was unbundled on 16/06/07 so phoned Sky to move from Connect to Max and was told that i have to wait until 03/07/07 for it to be moved to Mid package then to phone up again and request to be moved to Max.

Has anybody else had to wait this long.

When i got Sky broadband (connect) package spoke to sky customer support as was not happy with my speeds.
Was told no your speeds are fine was only managing 2meg at best less then 1meg at worst.
Spoke to people on here now have speed of between 4.8 and 4 meg most of the time.
It feels to me as if sky customer support is fobbing you off all the time there customer support system is rubbish no one has any tech knowledge and you cant speak to their tier 3 until your fault has been open for a week thats if tier 1 opens a ticket.

Here are my latest stats


/usr/sbin/adslctl: ADSL driver and PHY status
Status: Showtime Channel: INTR, Upstream rate = 448 Kbps, Downstream rate = 5632 Kbps
Link Power State: L0
Mode: G.DMT
Channel: Interleave
Trellis: OFF
Line Status: No Defect
Training Status: Showtime
Down Up
SNR (dB): 14.3 22.0
Attn(dB): 40.0 25.0
Pwr(dBm): 19.8 11.8
Max(Kbps): 6208 1068
Rate (Kbps): 5632 448
G.dmt framing
K: 177(0) 15
R: 14 16
S: 1 8
D: 16 2
ADSL2 framing
MSGc: 1 1
B: 199 15
M: 1 8
T: 1 1
R: 14 16
S: 1.0700 9.0000
L: 1600 128
D: 16 2
Counters
SF: 3048204 3048202
SFErr: 8 14
RS: 207277918 25909717
RSCorr: 4547 62
RSUnCorr: 48 0

HEC: 6 8
OCD: 0 0
LCD: 0 0
Total Cells: 688316458 0
Data Cells: 692313 0
Drop Cells: 0
Bit Errors: 0 0

ES: 617 0
SES: 154 0
UAS: 150 0
Total time = 20 hours 10 min 18 sec
SF = 4257484
CRC = 10001
LOS = 288
LOF = 0
ES = 617
Latest 1 day time = 20 hours 10 min 18 sec
SF = 4257484
CRC = 10001
LOS = 288
LOF = 0
ES = 617
Latest 15 minutes time = 10 min 18 sec
SF = 36404
CRC = 0
LOS = 0
LOF = 0
ES = 0
Previous 15 minutes time = 15 min 0 sec
SF = 52931
CRC = 0
LOS = 0
LOF = 0
ES = 0
Previous 1 day time = 0 sec
SF = 0
CRC = 0
LOS = 0
LOF = 0
ES = 0
15 minutes interval [-30 min to -15 min] time = 15 min 0 sec
SF = 52930
CRC = 0
LOS = 0
LOF = 0
ES = 0
15 minutes interval [-45 min to -30 min] time = 15 min 0 sec
SF = 52931
CRC = 1
LOS = 0
LOF = 0
ES = 1
15 minutes interval [-60 min to -45 min] time = 15 min 0 sec
SF = 52930
CRC = 0
LOS = 0
LOF = 0
ES = 0