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    Latency!!

    This is a discussion on Latency!! within the Sky Broadband help forums, part of the Sky Broadband help and support category; i been having big problems for a month now with slow speeds and latency problems at peak times here`s a ...

    1. #1
      Plainbad's Avatar
      Plainbad is offline Sky User Member
      Exchange: Kenton [Newcastle upon Tyne]
      Broadband ISP: Max
      Router:
      Sky TV:
      Join Date
      Jun 2007
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      Latency!!

      i been having big problems for a month now with slow speeds and latency problems at peak times here`s a tracert and stats of router at this peak time

      D:\Documents and Settings\family>tracert 217.163.27.11

      Tracing route to 217.163.27.11 over a maximum of 30 hops

      1 <1 ms <1 ms <1 ms 192.168.0.1
      2 54 ms 67 ms 54 ms cr0.nek.uk.easynet.net [87.87.248.94]
      3 39 ms 39 ms 39 ms 87.87.132.65
      4 52 ms 49 ms 49 ms ip-89-200-134-125.ov.easynet.net [89.200.134.125]
      5 48 ms 48 ms 48 ms ge1-1-0.er3.thlon.uk.easynet.net [89.200.130.2]

      6 102 ms 101 ms 103 ms GigabitEthernet5-0.linx1.lon1.level3.net [195.66.224.77]
      7 107 ms 106 ms 105 ms ge-10-2.ipcolo2.London1.Level3.net [4.68.116.138]
      8 99 ms 101 ms 100 ms 217.163.27.11

      Router Stats

      /usr/sbin/adslctl: ADSL driver and PHY status
      Status: Showtime Channel: INTR, Upstream rate = 608 Kbps, Downstream rate = 5408 Kbps
      Link Power State: L0
      Mode: G.DMT
      Channel: Interleave
      Trellis: ON
      Line Status: No Defect
      Training Status: Showtime
      Down Up
      SNR (dB): 18.1 13.0
      Attn(dB): 27.0 18.0
      Pwr(dBm): 16.9 4.3
      Max(Kbps): 9952 1184
      Rate (Kbps): 5408 608
      G.dmt framing
      K: 170(0) 20
      R: 16 16
      S: 1 8
      D: 64 8
      ADSL2 framing
      MSGc: 1 1
      B: 170 20
      M: 1 8
      T: 1 1
      R: 16 16
      S: 1.0935 8.7619
      L: 1368 168
      D: 64 8
      Counters
      SF: 1083602 1083600
      SFErr: 155 0
      RS: 73684982 9210600
      RSCorr: 45212 4
      RSUnCorr: 2073 0

      HEC: 134 0
      OCD: 1 0
      LCD: 0 0
      Total Cells: 234955403 0
      Data Cells: 11585149 0
      Drop Cells: 0
      Bit Errors: 0 0

      ES: 73 0
      SES: 6 0
      UAS: 23 0
      Total time = 5 hours 7 min 33 sec
      SF = 1083602
      CRC = 155
      LOS = 6
      LOF = 0
      ES = 73
      Latest 1 day time = 5 hours 7 min 33 sec
      SF = 1083602
      CRC = 155
      LOS = 6
      LOF = 0
      ES = 73
      Latest 15 minutes time = 7 min 33 sec
      SF = 26700
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      Previous 15 minutes time = 15 min 0 sec
      SF = 52931
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      Previous 1 day time = 0 sec
      SF = 0
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      15 minutes interval [-30 min to -15 min] time = 15 min 0 sec
      SF = 52930
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      15 minutes interval [-45 min to -30 min] time = 15 min 0 sec
      SF = 52931
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      15 minutes interval [-60 min to -45 min] time = 15 min 0 sec
      SF = 52930
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0

      Tracert is a gaming server based in London at Gameservers.com

      I play alot of Americas Army and use only UK and European Servers
      Connection is fine during the daytime come Peak time it goes through the roof
      i have other tracerts as well
      Gaming and SKY Just don`t mix

      THIS IS DAYTIME 9:00AM till 4:00PM

      Microsoft Windows XP [Version 5.1.2600]
      (C) Copyright 1985-2001 Microsoft Corp.

      D:\Documents and Settings\family>tracert 217.163.27.11

      Tracing route to 217.163.27.11 over a maximum of 30 hops

      1 <1 ms <1 ms <1 ms 192.168.0.1
      2 55 ms 54 ms 52 ms cr0.nek.uk.easynet.net [87.87.248.94]
      3 38 ms 38 ms 39 ms 87.87.132.65
      4 49 ms 49 ms 49 ms ip-89-200-134-125.ov.easynet.net [89.200.134.125]
      5 47 ms 47 ms 47 ms ge1-1-0.er3.thlon.uk.easynet.net [89.200.130.2]

      6 52 ms 52 ms 52 ms ge0-0-0.er3.tclon.uk.easynet.net[82.108.6.149]

      7 59 ms 62 ms 58 ms GigabitEthernet5-0.linx2.lon1.level3.net [195.66.226.77]
      8 64 ms 65 ms 66 ms so-1-3-0.gar1.London1.Level3.net [212.113.3.25]

      9 72 ms 71 ms 70 ms ge-10-2.ipcolo2.London1.Level3.net [4.68.116.138]
      10 67 ms 65 ms 67 ms 217.163.27.11

      Trace complete.

      5:00PM TILL 11:00PM

      Microsoft Windows XP [Version 5.1.2600]
      (C) Copyright 1985-2001 Microsoft Corp.

      D:\Documents and Settings\family>tracert 217.163.27.11

      Tracing route to 217.163.27.11 over a maximum of 30 hops

      1 <1 ms <1 ms <1 ms 192.168.0.1
      2 73 ms 84 ms 85 ms cr0.nek.uk.easynet.net [87.87.248.94]
      3 50 ms 52 ms 49 ms 87.87.132.65
      4 73 ms 72 ms 73 ms ip-89-200-134-125.ov.easynet.net [89.200.134.125]
      5 80 ms 80 ms 80 ms ge1-1-0.er3.thlon.uk.easynet.net [89.200.130.2]

      6 93ms 93 ms 93 ms ge0-0-0.er3.tclon.uk.easynet.net [82.108.6.149]

      7 119 ms 119 ms 120 ms GigabitEthernet5-0.linx2.lon1.level3.net [195.66.226.77]
      8 123 ms 124 ms 124 ms so-1-3-0.gar1.London1.Level3.net [212.113.3.25]

      9 125 ms 124 ms 124 ms ge-10-2.ipcolo2.London1.Level3.net [4.68.116.138]
      10 125 ms 125 ms 125 ms 217.163.27.11

      Trace complete.

      I phone SKY Loads of times Talked to Tier 3 on 5 or 6 occasion all that`s happened is that Sky have lowered and lowered my connection speed and also took me off adsl2+ to adsl. Connection now at 5403Kbps and Upload 608kbps.
      When first got Sky BB i was at 14mb and 768Kbps latency times where great
      Until 1 month ago my speed was changed from 14mb to 10mb Without me being told. Then the latency Problems happened. Well just fed up with excuses and excuses. Phone calls and Phone calls.
      Explanation if possible?


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    3. #2
      Plainbad's Avatar
      Plainbad is offline Sky User Member
      Exchange: Kenton [Newcastle upon Tyne]
      Broadband ISP: Max
      Router:
      Sky TV:
      Join Date
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      Re: Latency!!

      i have also had Gameservers look at this problem as well as i thought it was there network that had the problem. This what he had to say

      I do not believe moving you to a new box will help the issue. This is my tracert from the server to you

      Tracing route to cr0.nek.uk.easynet.net [87.87.248.94]
      over a maximum of 30 hops:

      1 <1 ms <1 ms <1 ms 195.50.112.5
      2 <1 ms <1 ms <1 ms ae-0-56.gar2.London1.Level3.net [4.68.116.172]
      3 <1 ms <1 ms <1 ms so-2-0.metro2-londencyh00.London1.Level3.net [212.113.0.117]
      4 44 ms 42 ms 43 ms ge2-0-0.er3.tclon.uk.easynet.net [195.66.226.43]
      5 48 ms 47 ms 46 ms te0-0-0-2.er10.txlon.ov.easynet.net [89.200.130.1]
      6 69 ms 70 ms 67 ms cr0.nek.uk.easynet.net [87.87.248.94]

      It looks as if there is an issue between level3 to Easynet.net. I would suggest giving it some time and it should clear up. There is nothing that we can do to expedite the normalization of this connection.

      Thank You,

      Sean McGuire
      GameServers.com - Dedicated Clan Server Hosting & Rental

     

     

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