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    Sky Registered. Confiused...

    This is a discussion on Sky Registered. Confiused... within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hi, i registered for sky broadband last week, I received a letter confirming the order, and it said "your sky ...

    1. #1
      briggsy's Avatar
      briggsy is offline Sky User Member
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      Sky Registered. Confiused...

      Hi, i registered for sky broadband last week, I received a letter confirming the order, and it said "your sky username is below" however the username was on the letter at all. Now i have received another letter with a booklet saying thank you and giving me an activation date. and it says i should have already received my username. Doh. I havenít received anything along those lines. It also says i chose for a Sky instillation and I havenít signed up for that. i chose self install...

      What should I do?


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    3. #2
      penrhyn's Avatar
      penrhyn is offline Sky User Member
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      Re: Sky Registered. Confiused...

      You could give them a call!
      Tell them you are doing a self install and to get the router in the post.

      The first letter should have had your username, something like J.PENRHYN

      The next letter would normally tell you when BT will activate your line, followed by a third letter with your password for logging into the sky portal.

      PS. You don't need either of these bits of information to get on line.


    4. #3
      Spinal's Avatar
      Spinal is offline Sky User Member
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      Re: Sky Registered. Confiused...

      did you order online via the sky website.

      We did last week and got a letter today with the booklet which said we opted for the engineer install - but we chose the self install.

      I rang them and they had nothing on the system that it was for sky engineer install,- so it may just be an error on the letters

    5. #4
      briggsy's Avatar
      briggsy is offline Sky User Member
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      Re: Sky Registered. Confiused...

      i did order online, but they did not give me a username in the letter, also, another question, is the sky router better than my current DG834G v2? ill call them tomorrow.

    6. #5
      penrhyn's Avatar
      penrhyn is offline Sky User Member
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      Re: Sky Registered. Confiused...

      The Sky router is a Netgear DG834GT, with custom firmware.
      You could use your own router but you would have to extract the username and password from the Sky supplied router(which breaks Sky's T&Cs).

      This topic is covered extensively elsewhere in the forum.


    7. #6
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      Re: Sky Registered. Confiused...

      Quote Originally Posted by Spinal View Post
      did you order online via the sky website.

      We did last week and got a letter today with the booklet which said we opted for the engineer install - but we chose the self install.

      I rang them and they had nothing on the system that it was for sky engineer install,- so it may just be an error on the letters
      Also got the same, phoned up and was told ignore letter.

     

     

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