Results 1 to 2 of 2
This is a discussion on No router! within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hello I am new to this forum! I order my sky broadband well over a month ago now! All my ...
- 10-09-06, 05:44 PM #1
Hello I am new to this forum!
I order my sky broadband well over a month ago now!
All my line is activated but I still haven't got my router, They said it was sent out on the 31st of August (rubbish) And I'd receive it 2 days before my activation date so the 3rd of September and be activated on the 5th.
I rung up sky to track where abouts my router was .They said I should get it soon. I still didnt receive it and gave them another call to ask for a tracking number for parceline and they was unable to provide me with one! So they said we will call you back once we have spoken to parceline. 20 minutes later I got a call saying parceline attempted 2 deliverys to my address and posted 2 cards through my door because I was apparently out even though I have been in all the time waiting for it to arrive.
I am very dissapointed they now told me they will resend a new one out to me as mine was one of the very manys whose got lost! Im hoping to receive it on wednesday.
Last edited by skonz; 10-09-06 at 05:47 PM.
- 10-09-06, 05:52 PM #2Site FounderExchange: Marshalls CrossBroadband ISP: Sky Broadband UnlimitedRouter: Sagem F@ST 2504nSky TV: Sky+HD box
- Join Date
- Aug 2006
- St Helens
- Thanked 367 Times in 300 Posts
- Blog Entries
Welcome to skyuser.co.uk skonz
Sorry to hear of your problems with the router, we did a survey and the mahority of people did recieve this within a few days, saying that yours should be with you soon and then you will be able to use your new connection.
Saying that a load of them (4500) did go missing, and to be fair, i feel that the CS staff have been kept in the dark a bit.
On balance thought if you read ADSLG loads of other ISP's do the same.
Hopefully once established Sky will have listened to their customers and learnt from their mistakes
~ Never, ever, argue with an idiot. They'll drag you down to their level and beat you with experience ~
Follow us on Twitter @skyuser