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    No router!

    This is a discussion on No router! within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hello I am new to this forum! I order my sky broadband well over a month ago now! All my ...

    1. #1
      skonz's Avatar
      skonz is offline Sky User Member
      Broadband ISP: Max
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      No router!

      Hello I am new to this forum!

      I order my sky broadband well over a month ago now!

      All my line is activated but I still haven't got my router, They said it was sent out on the 31st of August (rubbish) And I'd receive it 2 days before my activation date so the 3rd of September and be activated on the 5th.

      I rung up sky to track where abouts my router was .They said I should get it soon. I still didnt receive it and gave them another call to ask for a tracking number for parceline and they was unable to provide me with one! So they said we will call you back once we have spoken to parceline. 20 minutes later I got a call saying parceline attempted 2 deliverys to my address and posted 2 cards through my door because I was apparently out even though I have been in all the time waiting for it to arrive.

      I am very dissapointed they now told me they will resend a new one out to me as mine was one of the very manys whose got lost! Im hoping to receive it on wednesday.

      Last edited by skonz; 10-09-06 at 05:47 PM.

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    3. #2
      NewsreadeR's Avatar
      NewsreadeR is offline Site Founder
      Exchange: Marshalls Cross
      Broadband ISP: Sky Broadband Unlimited
      Router: Sagem F@ST 2504n
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      Welcome to skonz

      Sorry to hear of your problems with the router, we did a survey and the mahority of people did recieve this within a few days, saying that yours should be with you soon and then you will be able to use your new connection.

      Saying that a load of them (4500) did go missing, and to be fair, i feel that the CS staff have been kept in the dark a bit.

      On balance thought if you read ADSLG loads of other ISP's do the same.

      Hopefully once established Sky will have listened to their customers and learnt from their mistakes

      ~ Never, ever, argue with an idiot. They'll drag you down to their level and beat you with experience ~

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