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    Common problems and solutions

    This is a discussion on Common problems and solutions within the Sky Broadband help forums, part of the Sky Broadband help and support category; I cannot log onto the Sky Portal to check or change my email settings. Answer: You are possibly trying to ...

    1. #1
      NewsreadeR's Avatar
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      Common problems and solutions

      I cannot log onto the Sky Portal to check or change my email settings.

      Answer: You are possibly trying to login using the following,

      Username: username@sky.com
      Password: ABCDeFgH8

      Please try:

      Username: username
      Password: ABCDeFgH8

      Where the username is the first part of your email address, and the password is the password given by Sky in a letter to you.


      I cannot find where to add my username and password into the Sky router

      Answer: The username and password Sky give you via letter are solely for logging onto the Sky Portal.

      Here: http://www.sky.com/portal/site/skycom/mysky

      Your router already has the username and password hardcoded into it. No further adding of username or password is needed for the router.

      What is the Sky Router Username and Password?

      Answer:

      Username: admin
      Password: sky

      How do I reset my Sky Router back to the defaults?

      Answer: On the back of the router there is a small hole, use a paperclip and press in for approx. 15 seconds. This will reset the router back to factory settings and will lose any changes you have made to it.

      How do I contact Sky by email?

      Answer: Sky prefer it if you use their online form system, which is here

      http://www.sky.com/portal/site/skycom/kana


      What is the contact phone number for Sky Boradband?

      08442 410 515


      Can I use my own router, instead of the Sky one?

      Answer: Please read this thread.
      Non-Sky Router Frequently Asked Questions (FAQ)


      Why does the Username and Password Sky gave me not work on the SkyUser Forums?

      Answer: Because, quite simply we are not Sky. You will need to register to post on SkyUser, the Username and Password Sky send you are for the Sky Portal and not for use on here.

      Can I contact Sky online, instead of ringing them?

      Answer: Yes. Use this form. http://www.sky.com/portal/site/skycom/kana
      Last edited by NewsreadeR; 08-09-08 at 04:29 PM.




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    3. #2
      plotholder's Avatar
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      Re: Common problems and solutions

      I just can not log onto the portal - it will not accept my password - nor allow me to change it - I've phoned etc to no success - been told it will take 4 or 5 DAYS for them to 'look at'

      My username is my email address - @sky.com
      (Initial.Surname)
      Password = 1 Number followed by 10 lower case letters.

      I have lost track of the numer of times I've entered my Mother's maiden name.

      Any help out there

    4. #3
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      Re: Common problems and solutions

      Quote Originally Posted by plotholder View Post
      I just can not log onto the portal - it will not accept my password - nor allow me to change it - I've phoned etc to no success - been told it will take 4 or 5 DAYS for them to 'look at'

      My username is my email address - @sky.com
      (Initial.Surname)
      Password = 1 Number followed by 10 lower case letters.

      I have lost track of the numer of times I've entered my Mother's maiden name.

      Any help out there
      On the portal you do not need to use the @sky.com bit.
      .

      .
      Sky Email Help
      Skoogle Webmail Portal
      Skoogle Account Unlock Page
      Skoogle Tips & Solutions from Skyuser



      Don't tie yourself to your ISP's email system

      www.gmail.com - free email service.
      www.google.com/a - Choose Google Apps for your domain -
      Email, Calendar, Docs, Website.

      You could also try one of these 12 free email services:


    5. #4
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      Re: Common problems and solutions

      I changed the username and password of my router about a year ago but I can't remember what they are now. If I do that reset, will it reset the Netgear router back to 'sky factory settings' or to settings that will mean I'll have to set everything up manually again?

    6. #5
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      Re: Common problems and solutions

      Hopefully he has sorted it by now

    7. #6
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      Re: Common problems and solutions

      Just a bit of advice for anyone who may find themselves in this position. Back up the settings of your router by using the Backup link in the router's settings and save the CFG file somewhere on your PC. This not only enables you to return any settings with a couple of clicks but shows the password in clear. Obviously you can't backup the settings if you have forgotten the password, so do it now, before you forget.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


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    8. #7
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      Re: Common problems and solutions

      On the back of the router there is a small hole, use a paperclip and press in for approx. 15 seconds. This will reset the router back to factory settings and will lose any changes you have made to it.
      Last edited by NewsreadeR; 29-10-10 at 02:06 PM.

    9. #8
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      Re: Common problems and solutions

      Hi my problem is i cant 'access m,y emails on sky,i can get the home page then i click on emails,then username /password.when i click sign in ,i get a white page.sometime it just takes me back to my home page.other times it says'server error.i have rung sky three times.they took me through the routine.no good so now i am waiting for a engineer to call but in the mean time i havn't been on my emails for almost two weeks,any ideas' what i can do .

     

     

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