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    Slower connection than expected

    This is a discussion on Slower connection than expected within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hi all I am new to Sky and just migrated from Pipex ( reliable but expensive ). I thought I ...

    1. #1
      Lonekiller's Avatar
      Lonekiller is offline Sky User Member
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      Unhappy Slower connection than expected

      Hi all I am new to Sky and just migrated from Pipex ( reliable but expensive ).
      I thought I was lucky as it worked perfectly on estimated day of activation.
      However the speed was lower than I expected at 6.5mb.
      I checked the stats and I dont believe I am on ADSL 2, please can someone let me know what speed I should be getting based on my stats.
      Your help would be appreciated.

      Mode: G.DMT
      Channel: Interleave
      Trellis: ON
      Line Status: No Defect
      Training Status: Showtime
      Down Up
      SNR (dB): 20.8 14.0
      Attn(dB): 20.0 14.0
      Pwr(dBm): 16.8 7.8
      Max(Kbps): 11872 1248
      Rate (Kbps): 6880 768
      G.dmt framing
      K: 216(0) 25
      R: 16 16
      S: 1 8
      D: 64 8
      ADSL2 framing
      MSGc: 1 1
      B: 216 25
      M: 1 8
      T: 1 1
      R: 16 16
      S: 1.0737 8.6153
      L: 1736 208
      D: 64 8
      Counters
      SF: 38167 38165
      SFErr: 0 0
      RS: 2595408 324402
      RSCorr: 0 2
      RSUnCorr: 0 0

      HEC: 0 0
      OCD: 0 0
      LCD: 0 0
      Total Cells: 10535499 0
      Data Cells: 23971 0
      Drop Cells: 0
      Bit Errors: 0 0

      ES: 0 0
      SES: 0 0
      UAS: 26 0
      Total time = 11 min 26 sec
      SF = 38167
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      Latest 1 day time = 11 min 26 sec
      SF = 38167
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      Latest 15 minutes time = 11 min 26 sec
      SF = 38167
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      Previous 15 minutes time = 0 sec
      SF = 0
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      Previous 1 day time = 0 sec
      SF = 0
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0

      Many thanks

      Lonekiller


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    3. #2
      IanMax's Avatar
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      Re: Slower connection than expected

      Hi and Wecome.

      You should be on 15323mbs sync but you are on 6880mbs and on g.dmt.

      have you had any extensions plugged into your line while being activated as this can cause sky to believe that there is a problem on your line and cap your speed.

      If not then i would just get through to sky and ask for tier3 as you need your line uncapping as you have fixed a faulty extension cable in your house ( sort of a lie ) but they will then either raise a ticket for tier3 or put you through without going through all the basic stuff. If they say so are you saying your speed is slow say NO its a perfect line and i just need tier3 to uncap my connection and swap me over to adsl2+.

      Hope it works.

      Regards

      Ian
      Bt phone socket and wiring help > http://www.skyuser.co.uk/forum/cabling-faceplate-help/

      Router stats and help on understanding them > http://www.skyuser.co.uk/forum/router-stats/

    4. #3
      Lonekiller's Avatar
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      Re: Slower connection than expected

      Hi Ian,
      many thanks for your suggestions. I have contacted tech support and they are supposed to be investigating the problem.
      I dont have any extention wiring and the line was setup whilst I was on holiday. I left the router on plugged into the master socket.
      I just think as you suggest the line has been capped at adsl 1 rate.
      I will burn someones ears tonight.
      Many thanks I will let you know how I get on.

      Lonekiler

    5. #4
      IWasNotTheEnemy's Avatar
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      Re: Slower connection than expected

      you're on ADSL1 (gdmt) at 8MB but ur line isnt syncing fully at 8MB, and it appears as though is should so there may be something wrong ar ur end (possibly).....

    6. #5
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      Re: Slower connection than expected

      Quote Originally Posted by IAmNotTheEnemy View Post
      there may be something wrong ar ur end (possibly).....
      Though there may also be local issues, I think it is more likely that the reason it's syncing at 6880 is because it's capped at that. Note the max rate of 11872. A comparison with the test socket would confirm this or not.

    7. #6
      IWasNotTheEnemy's Avatar
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      Re: Slower connection than expected

      i can guarantee you now the line will be set at 8192/768 on g-dmt....

    8. #7
      IWasNotTheEnemy's Avatar
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      Re: Slower connection than expected

      unless it had an 'Emergency 1' regrade which would've capped it at that but i doubt that....

     

     

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