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    Calling all experts!!! Connection Problems

    This is a discussion on Calling all experts!!! Connection Problems within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hi All, Just want to pick your brains on this one. I have the mid package for sky broadband and ...

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      Scotcha's Avatar
      Scotcha is offline Sky User Member
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      Calling all experts!!! Connection Problems

      Hi All,

      Just want to pick your brains on this one. I have the mid package for sky broadband and I am experiencing connection issues normally around the peak usage times in the evenings between 8 and 10pm. My connection slows down, I have to refresh all the time then gradually grinds to a halt. I disconnect and try to get back on again but then I have no connection, no server found. I have rung support numerous times but they seem to not be able to help. It's frustrating and I do not want the hassle of canceling and going with another provider. I have rebooted the router, that sometimes works but not every time and restarted my machine but that does not work every time.

      This is my set up:

      Router connected to master socket (not on a wireless connection)
      All lights on and working

      Is there anything I can do or is this as good as it gets for 5.00 a month????


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    3. #2
      dholdi's Avatar
      dholdi is offline Sky User Beta tester
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      Re: Calling all experts!!! Connection Problems

      Hi mate, use this utility to get your detailed stats.
      Sky Netgear DG834GT utility version 0.4
      Before running the utility connect the router to the test socket ( behind the master) and surf or download for an hour or so.
      If you want you could get a before and after set of stats.
      Post them on here and someone will advise
      dave


    4. #3
      Saturday's Avatar
      Saturday is offline Sky User Super Mod
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      Re: Calling all experts!!! Connection Problems

      Problems in the evening are very common and point to an issue with a falling noise margin. You'll find info and advice in the first sticky in my signature at the bottom of this post.

      As dholdi says, it may also help to post your full stats, which depending when they are taken could confirm this as an issue i.e. take them when you get the problem.

     

     

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