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    my sky is really slow!!

    This is a discussion on my sky is really slow!! within the Sky Broadband help forums, part of the Sky Broadband help and support category; when we first got sky broadband we was getting speeds of 6 meg then it went down to 4meg then ...

    1. #1
      sneddy's Avatar
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      my sky is really slow!!

      when we first got sky broadband we was getting speeds of 6 meg then it went down to 4meg then down to 2meg. then the router packed in so they sent out a new 1 since connecting back up we are only getting speeds of

      downstream 192kbps
      line attenuation 63.5 db
      noise margin 7.6 db

      upstream 416 kbps
      line attenuation 31.5 db
      noise margin 14.0 db

      i phoned them up on monday and they did a line check and they said thats all the speed in my area but thats rubbish. does those figures look right as to why i only can get 0.5 meg?


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    3. #2
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      Re: my sky is really slow!!

      not very good with stats,but i had the same problem as you.i was on 14meg for two days then they slowed me up till i was only on less than meg only yesterday when they speeded me back up after almost four weeks of phoning up and sending emails and im still only gettin 5 meg when my line stats tell me i can get 10-12 meg, just keep at them until they put it right they will in the end.

    4. #3
      sneddy's Avatar
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      Re: my sky is really slow!!

      cheers mate. should i ring them once a week to get them to speed then line up?

    5. #4
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      Re: my sky is really slow!!

      with attenuation at 63 thats almost like you're over 8KM from your exchange, could possibly be an internal wiring fault at your end or possibly a faulty router.

      have you tried the test socket (if you have one) or another router to see what speeds you get then?? would save you having to call us unless absolutely necessary

      EDIT: forgot to mention, attenuation that high you'll be lucky to get more than 1MB.....depends what your line is currently set to. get full stats up and i'm sure people can shed some more light on it

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      Re: my sky is really slow!!

      just been on dslzoneuk.net and it says my max speed for adsl is 0.1-0.9 meg but if i was on adsl2+ i could get speeds of 2-4 meg. can anyone tell me what the difference is between adsl and adsl 2+? and how do you get on adsl2+?

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      Re: my sky is really slow!!

      Quote Originally Posted by IAmNotTheEnemy View Post
      with attenuation at 63 thats almost like you're over 8KM from your exchange, could possibly be an internal wiring fault at your end or possibly a faulty router.

      have you tried the test socket (if you have one) or another router to see what speeds you get then?? would save you having to call us unless absolutely necessary

      EDIT: forgot to mention, attenuation that high you'll be lucky to get more than 1MB.....depends what your line is currently set to. get full stats up and i'm sure people can shed some more light on it
      how do i get full stats?

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      Re: my sky is really slow!!

      the router we have got is a new brand new as the other restored to to factory settings and i have no idea how to set it back upto sky settings again. and how do you test the test socket?

    9. #8
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      Re: my sky is really slow!!

      the test socket will be in the main phone socket (NTE5), you take the cover off it and that will show the test socket underneath..


      NTE5 Phone Socket


      NTE5 with cover off exposing Test Socket
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    10. #9
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      Re: my sky is really slow!!

      what do i do put the adsl cable into the tester? and then try my speed again?

    11. #10
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      Re: my sky is really slow!!

      put the filter into that and test speed from there yeah
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