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    my sky is really slow!!

    This is a discussion on my sky is really slow!! within the Sky Broadband help forums, part of the Sky Broadband help and support category; The key figures in your stats for a speed increase are Max(Kbps): 992 864 < = the maximum speed your ...

    1. #31
      IanMax's Avatar
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      Re: my sky is really slow!!

      The key figures in your stats for a speed increase are

      Max(Kbps): 992 864 < = the maximum speed your line will support.
      Rate (Kbps): 512 416 < = the current speed your line is connected at.

      You have 2 things to try.

      1. Unplug everything from the master socket no extensions , no phones and plug directly into the master socket on your new nte faceplate. ( also did you only connect wires to pins 2 and 5 on your faceplate or did you hardwire extensions into it ? )

      2. You still have noise on your line that could be outside your house. If step 1 gives a no better Max(Kbps) then either your line is too long and has too many problems with it or there is a noise issue on your line that bt COULD sort out.

      It is worth noting that on a 63 attenuation the max speed you can get is between 1 meg and 2 meg depending on the line quality.

      Hope this helps.

      Ian
      Bt phone socket and wiring help > http://www.skyuser.co.uk/forum/cabling-faceplate-help/

      Router stats and help on understanding them > http://www.skyuser.co.uk/forum/router-stats/


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    3. #32
      sneddy's Avatar
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      Re: my sky is really slow!!

      i wired up the nte 2005 like it said into pins 2,3,5.

      can anyone tell me what these letters mean on the stats?
      SF
      CRC
      LOS
      LOF
      ES

    4. #33
      DIRTY HARRY's Avatar
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      Re: my sky is really slow!!

      Quote Originally Posted by sneddy View Post
      i wired up the nte 2005 like it said into pins 2,3,5.

      can anyone tell me what these letters mean on the stats?
      SF
      CRC
      LOS
      LOF
      ES

      unplug the wire 3 as this is the old ring wire and is not used in modern phones and it is really bad for picking up noise.

      I have a Line Attenuation of 63.5 db and when i first got BB i could only get 05 meg with Tiscali then i changed to AOL and they put me on 1 meg which was fine.

      I then moved to Sky Connect and i connected at i.5 meg so i replaced the BT socket with a ADSL filtered face plate and disconnected the 3rd wire and my speeds went up to 2 meg.

      I then used the DMT tool (you can also use the tool you used to get your router stats) and lowered my SNR which bumped me up to 2.5 meg.

      I then got moved from connect to the MID package (LLU) and my speed went upto 3meg but my SNR went down to 4.4 db!! But this has been very stable for 2 weeks so i am happy.

      Looks to me though as your line has been capped to 0.5 meg!! and if you get it uncapped you could lower your SNR to about 6db and your speed/sync will increase quite alot.

    5. #34
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      Re: my sky is really slow!!

      the ring wire is the orange 1 with white rings isn't it? just to make sure that taken out the right 1

    6. #35
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      Re: my sky is really slow!!

      Thats the one m8

    7. #36
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      Re: my sky is really slow!!

      heres my new stats without the ring wire do they look any better?

      /usr/sbin/adslctl: ADSL driver and PHY status
      Status: Showtime Channel: INTR, Upstream rate = 416 Kbps, Downstream rate = 512 Kbps
      Link Power State: L0
      Mode: G.DMT
      Channel: Interleave
      Trellis: ON
      Line Status: No Defect
      Training Status: Showtime
      Down Up
      SNR (dB): 11.9 13.0
      Attn(dB): 63.5 31.5
      Pwr(dBm): 15.5 5.9
      Max(Kbps): 1024 896
      Rate (Kbps): 512 416
      G.dmt framing
      K: 17(0) 14
      R: 16 16
      S: 8 16
      D: 4 2
      ADSL2 framing
      MSGc: 1 1
      B: 17 14
      M: 8 16
      T: 1 1
      R: 16 16
      S: 8.8888 17.0666
      L: 144 120
      D: 4 2
      Counters
      SF: 39226 39224
      SFErr: 3 2
      RS: 333426 166702
      RSCorr: 92 14
      RSUnCorr: 13 0

      HEC: 3 2
      OCD: 1 0
      LCD: 0 0
      Total Cells: 804708 0
      Data Cells: 248358 0
      Drop Cells: 0
      Bit Errors: 0 0

      ES: 7024 0
      SES: 6698 0
      UAS: 7114 0
      Total time = 1 days 20 hours 54 min 44 sec
      SF = 8899941
      CRC = 143326
      LOS = 237862
      LOF = 0
      ES = 7024
      Latest 1 day time = 20 hours 54 min 44 sec
      SF = 4423983
      CRC = 27793
      LOS = 48195
      LOF = 0
      ES = 1798
      Latest 15 minutes time = 9 min 44 sec
      SF = 34405
      CRC = 3
      LOS = 13
      LOF = 0
      ES = 13
      Previous 15 minutes time = 15 min 0 sec
      SF = 48459
      CRC = 162
      LOS = 37
      LOF = 0
      ES = 19
      Previous 1 day time = 24 hours 0 sec
      SF = 4475958
      CRC = 115533
      LOS = 189667
      LOF = 0
      ES = 5226
      15 minutes interval [-30 min to -15 min] time = 15 min 0 sec
      SF = 52931
      CRC = 0
      LOS = 11
      LOF = 0
      ES = 11
      15 minutes interval [-45 min to -30 min] time = 15 min 0 sec
      SF = 52930
      CRC = 0
      LOS = 10
      LOF = 0
      ES = 10
      15 minutes interval [-60 min to -45 min] time = 15 min 0 sec
      SF = 52930
      CRC = 7
      LOS = 20
      LOF = 0
      ES = 16

    8. #37
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      Re: my sky is really slow!!

      /usr/sbin/adslctl: ADSL driver and PHY status
      Status: Showtime Channel: INTR, Upstream rate = 416 Kbps, Downstream rate = 512 Kbps
      Link Power State: L0
      Mode: G.DMT
      Channel: Interleave
      Trellis: ON
      Line Status: No Defect
      Training Status: Showtime
      Down Up
      SNR (dB): 11.9 13.0
      Attn(dB): 63.5 31.5
      Pwr(dBm): 15.3 6.8
      Max(Kbps): 992 896
      Rate (Kbps): 512 416
      G.dmt framing
      K: 17(0) 14
      R: 16 16
      S: 8 16
      D: 4 2
      ADSL2 framing
      MSGc: 1 1
      B: 17 14
      M: 8 16
      T: 1 1
      R: 16 16
      S: 8.8888 17.0666
      L: 144 120
      D: 4 2
      Counters
      SF: 1939 1937
      SFErr: 0 0
      RS: 16490 8232
      RSCorr: 9 0
      RSUnCorr: 0 0

      HEC: 0 0
      OCD: 0 0
      LCD: 0 0
      Total Cells: 40251 0
      Data Cells: 0 0
      Drop Cells: 0
      Bit Errors: 0 0

      ES: 20 0
      SES: 20 0
      UAS: 43 0
      Total time = 23 min 34 sec
      SF = 79686
      CRC = 2
      LOS = 21
      LOF = 0
      ES = 20
      Latest 1 day time = 23 min 34 sec
      SF = 79686
      CRC = 2
      LOS = 21
      LOF = 0
      ES = 20
      Latest 15 minutes time = 8 min 34 sec
      SF = 28345
      CRC = 1
      LOS = 6
      LOF = 0
      ES = 6
      Previous 15 minutes time = 15 min 0 sec
      SF = 51341
      CRC = 1
      LOS = 15
      LOF = 0
      ES = 14
      Previous 1 day time = 0 sec
      SF = 0
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0

    9. #38
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      Re: my sky is really slow!!

      /usr/sbin/adslctl: ADSL driver and PHY status
      Status: Showtime Channel: INTR, Upstream rate = 416 Kbps, Downstream rate = 512 Kbps
      Link Power State: L0
      Mode: G.DMT
      Channel: Interleave
      Trellis: ON
      Line Status: No Defect
      Training Status: Showtime
      Down Up
      SNR (dB): 12.1 13.0
      Attn(dB): 63.5 31.5
      Pwr(dBm): 15.3 6.8
      Max(Kbps): 1024 896
      Rate (Kbps): 512 416
      G.dmt framing
      K: 17(0) 14
      R: 16 16
      S: 8 16
      D: 4 2
      ADSL2 framing
      MSGc: 1 1
      B: 17 14
      M: 8 16
      T: 1 1
      R: 16 16
      S: 8.8888 17.0666
      L: 144 120
      D: 4 2
      Counters
      SF: 1222986 1222984
      SFErr: 127 196
      RS: 10395384 5197682
      RSCorr: 1666 686
      RSUnCorr: 392 0

      HEC: 90 132
      OCD: 3 0
      LCD: 0 0
      Total Cells: 25106549 0
      Data Cells: 340196 0
      Drop Cells: 0
      Bit Errors: 0 0

      ES: 280 0
      SES: 255 0
      UAS: 20 0
      Total time = 5 hours 46 min 58 sec
      SF = 1222986
      CRC = 127
      LOS = 308
      LOF = 0
      ES = 280
      Latest 1 day time = 5 hours 46 min 58 sec
      SF = 1222986
      CRC = 127
      LOS = 308
      LOF = 0
      ES = 280
      Latest 15 minutes time = 1 min 58 sec
      SF = 6940
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      Previous 15 minutes time = 15 min 0 sec
      SF = 52931
      CRC = 1
      LOS = 12
      LOF = 0
      ES = 12
      Previous 1 day time = 0 sec
      SF = 0
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      15 minutes interval [-30 min to -15 min] time = 15 min 0 sec
      SF = 52989
      CRC = 3
      LOS = 12
      LOF = 0
      ES = 12
      15 minutes interval [-45 min to -30 min] time = 15 min 0 sec
      SF = 52930
      CRC = 12
      LOS = 20
      LOF = 0
      ES = 17
      15 minutes interval [-60 min to -45 min] time = 15 min 0 sec
      SF = 52931
      CRC = 18
      LOS = 29
      LOF = 0
      ES = 22

    10. #39
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      Re: my sky is really slow!!

      I think it has all been said before, but you have a lot of line errors and Sky have capped you at 512. You can try to talk them into lifting the cap, but with the amount of errors you have, your connection may become very unstable. I think it has also been established that you have a very long line and as such it will be susceptible to physical damage. Before you ask Sky to lift the cap, phone BT and tell them you are hearing a lot of noises on the line, they will check it and hopefully fix some errors. Don't tell them it has anything to do with broadband.

      If you manage to reduce the errors, there is a much better chance of getting a good result.

    11. #40
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      Re: my sky is really slow!!

      tier 3 have just been back on the phone and they said that there is 11,000 metres of cabling before it gets to us so really we are lucky to have broadband at all

     

     
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