Your forum username:
Do you already have an account?
Forgot your password?
  • Log in or Sign up


    Welcome to Sky User - The Unofficial Support Forum for everything Sky! - Proudly helping over 65k members.


    Advertisement

    Page 1 of 3 123 LastLast
    Results 1 to 10 of 24

    Old ISP - account still live?

    This is a discussion on Old ISP - account still live? within the Sky Broadband help forums, part of the Sky Broadband help and support category; Got a MAC code from them and transferred to Sky.... Trouble is they charged me again last month and are ...

    1. #1
      psychocandy's Avatar
      psychocandy is offline Sky User Member
      Exchange: rhiwderin
      Broadband ISP: Max
      Router:
      Sky TV:
      Join Date
      Mar 2007
      Posts
      268
      Thanks
      5
      Thanked 0 Times in 0 Posts

      Old ISP - account still live?

      Got a MAC code from them and transferred to Sky....

      Trouble is they charged me again last month and are saying my account is still active. I thought porting with a mac code automatically cancelled my account....
      Every day when I wake up I thank the Lord I'm Welsh


    2. Advertisement
    3. #2
      murdock's Avatar
      murdock is offline Sky User Member
      Exchange:
      Broadband ISP: Max
      Router: Netgear V1 DG834GT
      Sky TV: Sky Basic
      Join Date
      Sep 2006
      Posts
      1,029
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: Old ISP - account still live?

      Quote Originally Posted by psychocandy
      I thought porting with a mac code automatically cancelled my account....
      I have read similar reports on this site before.
      You must cancel your old ISP by email or in writing.
      Keep evidence that you have done so.
      I had touble cancelling a Fast4 dial up some time back.
      To stop them giving me the run around I sent a letter
      by recorded post. That did it.
      Some ISPs are deliberately vague about cancellation as they
      want to continue charging you.

      Name them, and Shame them.
      Last edited by NewsreadeR; 06-06-07 at 02:10 PM. Reason: revised fixed quote tags

    4. #3
      mrtom2985's Avatar
      mrtom2985 is offline Sky User Member
      Exchange: York
      Broadband ISP: Other ISP
      Router: Non Sky Router
      Sky TV: Sky Basic
      Join Date
      Nov 2006
      Posts
      46
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: Old ISP - account still live?

      Your old ISP isn't Pipex by any chance is it?

    5. #4
      NewsreadeR's Avatar
      NewsreadeR is offline Site Founder
      Exchange: Marshalls Cross
      Broadband ISP: Sky Broadband Unlimited
      Router: Sagem F@ST 2504n
      Sky TV: Sky+HD box
      Join Date
      Aug 2006
      Location
      St Helens
      Posts
      22,211
      Thanks
      108
      Thanked 373 Times in 304 Posts
      Blog Entries
      48

      Re: Old ISP - account still live?

      If you can remember when you connected to Sky, I would ring them and give them this information. At the end of the day, most ISP's would recognise a MAC is an intent to move from them to another ISP.

      BT are supposedly mean't to inform the losing ISP once the migration has moved across. Hence the MAC code is effectively 30 days notice.

      Don't give up, because for them to take the money legally, it would mean that the losing ISP has to legally obtain the funds, ie take you to court, if you refuse to pay. They would look pretty foolish standing in front of a judge and saying yes the customer did give us notice (MAC request) and then we want money for his/hers payment after they have used it and never again connected on their account with us.

      Ring them and ask to speak to someone in authority and get it sorted out.

      Good luck.




      ~ Never, ever, argue with an idiot. They'll drag you down to their level and beat you with experience ~

      Follow us on Twitter @skyuser

    6. #5
      murdock's Avatar
      murdock is offline Sky User Member
      Exchange:
      Broadband ISP: Max
      Router: Netgear V1 DG834GT
      Sky TV: Sky Basic
      Join Date
      Sep 2006
      Posts
      1,029
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: Old ISP - account still live?

      OLD ISP viSENT BILL AFTER CLOSING ACCOUNT

      This thread is an interesting read too.

    7. #6
      Alan b's Avatar
      Alan b is offline Sky User Member
      Exchange:
      Broadband ISP: Unlimited
      Router: Netgear V1 DG834GT
      Sky TV: 2 x Sky+ HD
      Join Date
      Sep 2006
      Posts
      4,188
      Thanks
      18
      Thanked 56 Times in 52 Posts

      Re: Old ISP - account still live?

      There have been a few threads on these forums about this issue and the bottom line is that your old account will not always be closed so it is important that when you are up and running with Sky to call your old ISP to make sure your account with them is both closed and for them to either issue a final bill or for them to credit you with any money you are owed due to the account being closed.

    8. #7
      psychocandy's Avatar
      psychocandy is offline Sky User Member
      Exchange: rhiwderin
      Broadband ISP: Max
      Router:
      Sky TV:
      Join Date
      Mar 2007
      Posts
      268
      Thanks
      5
      Thanked 0 Times in 0 Posts

      Re: Old ISP - account still live?

      Quote Originally Posted by mrtom2985 View Post
      Your old ISP isn't Pipex by any chance is it?
      EFH Broadband
      Every day when I wake up I thank the Lord I'm Welsh

    9. #8
      psychocandy's Avatar
      psychocandy is offline Sky User Member
      Exchange: rhiwderin
      Broadband ISP: Max
      Router:
      Sky TV:
      Join Date
      Mar 2007
      Posts
      268
      Thanks
      5
      Thanked 0 Times in 0 Posts

      Re: Old ISP - account still live?

      Quote Originally Posted by NewsreadeR View Post
      If you can remember when you connected to Sky, I would ring them and give them this information. At the end of the day, most ISP's would recognise a MAC is an intent to move from them to another ISP.

      BT are supposedly mean't to inform the losing ISP once the migration has moved across. Hence the MAC code is effectively 30 days notice.

      Don't give up, because for them to take the money legally, it would mean that the losing ISP has to legally obtain the funds, ie take you to court, if you refuse to pay. They would look pretty foolish standing in front of a judge and saying yes the customer did give us notice (MAC request) and then we want money for his/hers payment after they have used it and never again connected on their account with us.

      Ring them and ask to speak to someone in authority and get it sorted out.

      Good luck.
      Trouble is they've already taken next months payment off my credit card.
      Every day when I wake up I thank the Lord I'm Welsh

    10. #9
      Alan b's Avatar
      Alan b is offline Sky User Member
      Exchange:
      Broadband ISP: Unlimited
      Router: Netgear V1 DG834GT
      Sky TV: 2 x Sky+ HD
      Join Date
      Sep 2006
      Posts
      4,188
      Thanks
      18
      Thanked 56 Times in 52 Posts

      Re: Old ISP - account still live?

      When I had a similar issue with BT I stopped the direct debit, and it was only after doing that, that they started to sort the issue out.

    11. #10
      NickS's Avatar
      NickS is offline Sky User Member
      Exchange:
      Broadband ISP: Sky Broadband Unlimited
      Router: Sky Hub SR102
      Sky TV: Sky+ HD
      Join Date
      Dec 2006
      Posts
      114
      Thanks
      0
      Thanked 1 Time in 1 Post

      Re: Old ISP - account still live?

      That's the trick I used with Tiscali. Trouble is they kept sending letters threatening to suspend my service (which was already disconnected!) for the 13 I supposedly owed them. Took a lot of emails but they finally decided which department was responsible and sorted it.

     

     
    Page 1 of 3 123 LastLast

    Tags for this Thread

    Posting Permissions

    • You may not post new threads
    • You may not post replies
    • You may not post attachments
    • You may not edit your posts
    •  
    SkyUser - Copyright © 2006-2017. SatDish and NewsreadeR | SkyUser is in no way affiliated with Sky Broadband / BSkyB
    RIPA NOTICE: NO CONSENT IS GIVEN FOR INTERCEPTION OF PAGE TRANSMISSION