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    Help With Frequent Disconnection

    This is a discussion on Help With Frequent Disconnection within the Sky Broadband help forums, part of the Sky Broadband help and support category; Good Evening Guys, signed up to the connect package (as thats all i could get!) in april and after finally ...

    1. #1
      Bav's Avatar
      Bav
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      Help With Frequent Disconnection

      Good Evening Guys,

      signed up to the connect package (as thats all i could get!) in april and after finally getting all the kit, i managed to get it working.. but only for a few hours. I reset the router by switching it off (at mains) and it worked fine, but again only for a few hours. I've had this freqent disconnection issue from day 1.

      Looked at my stats and noticed that my noise margin drops from around 6 to 3.5db in a matter of hours. and i think its this thats causing the issue.

      I've used the Mognuts Utilty to increase the noise margin to about 7, but i was wondering if this had an implication on connecting wirelesly. As i've only connected my desktop pc with the ethernet cable and my leptop wirelessly at the time when i was frequently disconnecting.

      Can i use both wirelessly and will the both work on the internet at the same time when i've used the Mognuts Utility. if not what can i do to get them both working at the same time wirelessly. do i need to worry about i.p addresses etc..

      I've tried to contact sky who have been pants. my ticket has been open for 7 days with tier 3 with no promised call back

      Any help much appreciated!


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    3. #2
      tdbsolutions's Avatar
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      Re: Help With Frequent Disconnection

      Your SNR dropping below 6db will cause discinnections and I would check out the posts on faceplates.

      You could also switch off the UPnP function, you can do this via the router homepage as this can cause the connection to drop.

      Regarding going wireless, I would solve the noise problem first, post some detailed stats and that'll give a better idea where the problem lies.

      As for Tier 3, I've been waiting for a call back since January so I wouldn't hold your breath ..........
      One day you are the pigeon, but most days just the statue ...

    4. #3
      Bav's Avatar
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      Re: Help With Frequent Disconnection

      this is what i'm currently getting:

      Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
      WAN PPPoA 422 402 0 74 373 00:17:51
      LAN 10M/100M 3238 0 0 17 0 15:58:07
      WLAN 11M/54M 39746 42225 0 544 113 15:57:57


      ADSL Link Downstream Upstream
      Connection Speed 4000 kbps 448 kbps
      Line Attenuation 40.0 db 23.5 db
      Noise Margin 6.8 db 22.0 db

      the only reason why the noise margin is so high is that i used the mognuts utility to increase the noise margin.

      where do you get the more detailed stats?

    5. #4
      newskyBOd's Avatar
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      Re: Help With Frequent Disconnection

      Quote Originally Posted by Bav View Post
      where do you get the more detailed stats?
      you can get detailed stats from
      mognuts utility too

      see
      GET detailed modem statistics on it

      or download mosseywell bounce sky router fantistic app that runs in your system tray

      http://www.skyuser.co.uk/forum/techn...matically.html
      Last edited by newskyBOd; 26-05-07 at 12:01 PM.

    6. #5
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      Re: Help With Frequent Disconnection

      got the netgear.cfg file but what should i use to open it?

    7. #6
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      Re: Help With Frequent Disconnection

      used word pad and this is what i got :

      Status: Showtime Channel: FAST, Upstream rate = 448 Kbps, Downstream rate = 4000 Kbps
      Link Power State: L0
      Mode: G.DMT
      Channel: Fast
      Trellis: ON
      Line Status: No Defect
      Training Status: Showtime
      Down Up
      SNR (dB): 6.9 22.0
      Attn(dB): 40.0 23.5
      Pwr(dBm): 18.1 12.1
      Max(Kbps): 4032 1072
      Rate (Kbps): 4000 448
      G.dmt framing
      K: 126(0) 15
      R: 0 0
      S: 1 1
      D: 1 1
      ADSL2 framing
      MSGc: 1 1
      B: 127 15
      M: 1 1
      T: 1 1
      R: 0 0
      S: 1.0000 1.0000
      L: 1024 128
      D: 1 1
      Counters
      SF: 49401 49399
      SFErr: 28 0
      RS: 0 0
      RSCorr: 0 0
      RSUnCorr: 0 0

      HEC: 23 0
      OCD: 0 0
      LCD: 0 0
      Total Cells: 7925968 0
      Data Cells: 57872 0
      Drop Cells: 0
      Bit Errors: 0 0

      ES: 46183 0
      SES: 44483 0
      UAS: 36 0
      Total time = 16 hours 8 min 36 sec
      SF = 3415423
      CRC = 2598009
      LOS = 112
      LOF = 0
      ES = 46183
      Latest 1 day time = 16 hours 8 min 36 sec
      SF = 3415423
      CRC = 2598009
      LOS = 112
      LOF = 0
      ES = 46183
      Latest 15 minutes time = 8 min 36 sec
      SF = 30347
      CRC = 21
      LOS = 0
      LOF = 0
      ES = 17
      Previous 15 minutes time = 15 min 0 sec
      SF = 51988
      CRC = 32802
      LOS = 1
      LOF = 0
      ES = 564
      Previous 1 day time = 0 sec
      SF = 0
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      15 minutes interval [-30 min to -15 min] time = 15 min 0 sec
      SF = 52931
      CRC = 52722
      LOS = 0
      LOF = 0
      ES = 900
      15 minutes interval [-45 min to -30 min] time = 15 min 0 sec
      SF = 52930
      CRC = 52720
      LOS = 0
      LOF = 0
      ES = 900
      15 minutes interval [-60 min to -45 min] time = 15 min 0 sec
      SF = 52931
      CRC = 52733
      LOS = 0
      LOF = 0
      ES = 900

      dont know what any of it means but hopefully u guys will and manage to get me sorted

      thanks in advance!

    8. #7
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      Re: Help With Frequent Disconnection

      Quote Originally Posted by newskyBOd View Post

      or download mosseywell bounce sky router fantistic app that runs in your system tray

      http://www.skyuser.co.uk/forum/techn...matically.html


      download and install you can get detailed statistics by right clicking the app and has a menu with diff things you can do

      open in word by the way

    9. #8
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      Re: Help With Frequent Disconnection

      how long have you been online with the connect package because theres a 10 day training period where you line has to sync so speeds change etc

      to me your speed looks alright i get about 4800 upto 5300 but im sure people can help you on here as im no expert

    10. #9
      Bav's Avatar
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      Re: Help With Frequent Disconnection

      originally got online around the 20th of april so its been well over a month..

      had the restart the router by switching off at the mains (sky's request) as disconnected again yesterday.

      i've done the simple things like check filters are in every socket etc!

      help!

    11. #10
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      Re: Help With Frequent Disconnection

      DSL ZoneUK - broadband for everyone

      is a usefull site to do speed tests how far your from your exchange etc

      and did you switch off UPnP function as i used to get dissconnections all the time until i switched it off

     

     
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