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    Intermittent connection

    This is a discussion on Intermittent connection within the Sky Broadband help forums, part of the Sky Broadband help and support category; The good news: Just got the Max package for 10/month. Was with Toucan before @1Mbps fro 16. Been activated since ...

    1. #1
      madhatter25300's Avatar
      madhatter25300 is offline Sky User Member
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      Intermittent connection

      The good news: Just got the Max package for 10/month. Was with Toucan before @1Mbps fro 16. Been activated since 17/05 self-installation worked fine and quick. Setup my 3 PC's one with ethernet cable, other 2 with Belkins WIFI adapters. Speed up to 3.5/3.9 Mbps average.
      Now the bad: Since then I get intermittent connection. I have already spent several hours on the phone with Sky support and the ridiculous "troubleshooting" screen reader session twice. I fanally got a ticket open. I believe the root cause is linked to the phone line and the BT exchanger capability.

      Anyone experienced similar problems?


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    3. #2
      Saturday's Avatar
      Saturday is offline Sky User Super Mod
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      Re: Intermittent connection

      Welcome to the forum

      You've not really given enough information to go on but a possibility would be a UPnP problem. Log into your router and turn it off (untick it and click apply). Then reboot both the PC and the router.

      If the above doesn't make sense then please spend a little time reading the forum - particularly the stickies. Disconnection problems are covered extensively.

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      jewkesy's Avatar
      jewkesy is offline Sky User Member
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      Re: Intermittent connection

      what do you get in your router logs?

      When I have these sorts of problem, i tend to get 'LCP is down...' They usually resolve after time, but a reboot tends to clear it
      "Man who walk through airport door sideways is going to Bangkok..."


     

     

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