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    When the phone rings

    This is a discussion on When the phone rings within the Sky Broadband help forums, part of the Sky Broadband help and support category; I need help. Sky's technical helpline dont seem to know the answer and i am getting fed up with constantly ...

    1. #1
      slaydbyme's Avatar
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      When the phone rings

      I need help. Sky's technical helpline dont seem to know the answer and i am getting fed up with constantly racking up my mobile phone bill......read on.

      I was with NTL up until recently and have changed over to Sky in the last 2 months.

      Everytime the BT phone line is in use (either outgoing/incoming) we lose the connection to the broadband until the phone call is finished. This is extremely frustrating when playing something like WOW or just on the net and the connection drops.

      can anyone come up with a solution?

      Thanks


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    3. #2
      jayhab's Avatar
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      Re: When the phone rings

      have you got filters attached to each phone or skybox attched to the phoneline?

    4. #3
      slaydbyme's Avatar
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      Re: When the phone rings

      Hi. Got filters attached to the where the sky box meets the phone line. I have a cordless phone near the computer.

    5. #4
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      Re: When the phone rings

      Especially if you are using a wireless adapter in your computer, the cordless phone is probably the culprit. First move the cordless base station away from either the router or the computer, if no better try changing channels on the cordless. Then try changing channel on the wireless adapter and router (see tutorials here).


      If you are using an ethernet cable between the computer and the router, again move the phone base station away. You may need to pay attention to the phone wiring (see posts here on faceplates, problems with extensions).

      All phones need to be filtered.

    6. #5
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      Re: When the phone rings

      Problem with your phone socket, up to BT to fix this as they own it, but u may be charged.

     

     

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