Outlook Express Settings

[whatsthepoint]

Hi Mossywell, You really sound like a technical Guru.
I wonder if you could help me with an unrelated problem and ongoing issue I'm having with Sky at the moment.
The issue is I have an internet account set up on a Polish Website.
Prior to recieving Sky as an ISP I was able to send & recieve E Mail using Outlook Express, however since having Sky Broadband I keep recieving an error message, briefly
(0x800CCC69) DNS Error / SSL.
Iv'e tried to speak to Techy Support Several times, who advise me to contact Microsoft, Cause they don't know what there doing.
My Polish E Mail Account holder who where very helpful said the problem lies with my ISP (Sky).

I would be grateful for your ideas, or another area on this great forum I could post the article to.

Many thanks George.

[mossywell]

Thank you.


I confess, however, that I'm likely to be of little use here. OE error 0x800CCC69 means "mailbox not found", so it sounds as if the mailbox has been removed? I'm not sure about the DNS Error / SSL error you're getting, however.

[Russ]

Could it be his outlook express hasn't been set up for his Sky e-mail and is trying to access his "old" mail account with his last ISP?

[mossywell]

Unless I've misunderstood (highly likely actually) - that's what the OP is trying to do?

[whatsthepoint]

Listen Russ & Mossywell
Many thanks for both your comments.
Today I set up an account through my own website, fotomojo.me.uk for my wife so she could use that instead.

The straw that broke the Camels back was when I tried to phone Sky Customer Service (Technical) last night, I ended up speaking to a guy who admitted he lived in Hungary, after initially saying he was based in Scotland, until I asked him whereabouts because I used to live there.

The truth is Sky's Technical Support is totally non existent, the ESOL guy I spoke to last night, advised me to log onto the Sky support website and find my answer their.

Last night, I have a conversation with my wife, I'm 37 years old, and yet to settle into a career, having done many job's over the years, however for the first time in my life, I fancy going back to Uni and doing a degree in Consumer Law. I feel it is tantamount to Criminal that Sky treat their paying customers like thos, how on earth can they get away with it.

Well moans over, thank you both again for replying, being new to skyuser I wasn't sure of the response and you to are the first two to do that.

If I find the answer to my problem I will let you know.

Kind Regards

George.

[Isitme]

Have you tried simply changing the outgoing mail server to smtp.sky.net, leaving your incoming as it was?

[Russ]

Originally Posted by Isitme

Have you tried simply changing the outgoing mail server to smtp.sky.net, leaving your incoming as it was?

re: my post above!

I have just read his other post here> POP,SMTP help. and i think i`m right in saying his wife can't access her "old" mail account from outlook? If thats's the case then it's because he is now with Sky and his ISP wont allow anyone NOT on their server to access their mail because of the Sky ip address. ( hope i got that right....i had the same problem when i migrated from Freeserve ( orange ) although i could get my orange mail from their website ....and still can!)

[Isitme]

re: my post above!

It did not really suggest what he should do

[Russ]

Originally Posted by Isitme

It did not really suggest what he should do

I asked, was it a case of his outlook express NOT being setup to collect his new mail from Sky. If thats the case then he obviously has to open OE, click on 'TOOLS', 'ACCOUNTS', 'MAIL', then click 'ADD', then 'MAIL, and fill in the necessary details...ie incoming mail > pop.sky.com
outgoing mail > smtp.sky.com and his other details for his Sky account.

This will ONLY allow him to access Sky's e-mail, If he cannot access his wifes 'OLD' mail account with the Polish isp, the reason is most probably because as i said earlier, his ip address is now 'in the 90' region and his OLD isp doesn't allow anyone who isn't on THEIR server to access their mail server. ( the only way to try to explain in simple terms is.... go to a friends house who is on say, AOL/Orange or any OTHER isp than Sky, put your details into their Outlook Express and try accessing your Sky e-mail and i bet you wont be able to because you are NOT logged onto Sky's server )
He should however be able to access the 'OLD' mail account with their polish server from their website.

[Isitme]

Then I wonder how I can access my old Plusnet account by entering mail.plus.net and smtp.sky.net, for incoming and outgoing respectively.

I stress that I am not able to send using the Plus account, but I do have access to it for receiving.