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    Profile Stuck at 512mb?

    This is a discussion on Profile Stuck at 512mb? within the Sky Broadband help forums, part of the Sky Broadband help and support category; I have recently migrated to sky the downstream speed has not changed since i moved, always syncs between 1800 and ...

    1. #1
      ikduncan's Avatar
      ikduncan is offline Sky User Member
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      Profile Stuck at 512mb?

      I have recently migrated to sky
      the downstream speed has not changed since i moved, always syncs between 1800 and 2000, therefore ive always received a 1.5mb profile/connection for downloads.

      since moving to sky i cannot get more than 59 kbps downloads, and general surfing is slow,
      since i am still syncing at 1800-2000, surely there is a problem either at sky or BT

      Sky say no problem (funnily enough), but from what i have read is this a stuck BRAS Profile at BT?

      Who do I speak to at sky for a sensible response?


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    3. #2
      Saturday's Avatar
      Saturday is offline Sky User Super Mod
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      Re: Profile Stuck at 512mb?

      Sky T2. T1 won't understand the problem and T3 don't deal with Connect.

    4. #3
      GRM's Avatar
      GRM
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      Re: Profile Stuck at 512mb?

      How recent is recent? I migrated to Connect two weeks ago. Sync'd at 1664 on the first day but downloads limited to 59KB/s. Went away for five days and on my return, downloads were 120+KB/s.

    5. #4
      ikduncan's Avatar
      ikduncan is offline Sky User Member
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      Re: Profile Stuck at 512mb?

      recent = 2months!!

      after the initial hassle of getting any connection from sky i thought i would let it lie for a while before taking on the might of Customer Services again!

     

     

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