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    Problems Already!

    This is a discussion on Problems Already! within the Sky Broadband help forums, part of the Sky Broadband help and support category; Sometimes, my internet drops and I can no longer surf the web, even though the wireless says its connected. I ...

    1. #1
      Ryan1992's Avatar
      Ryan1992 is offline Sky User Member
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      Problems Already!

      Sometimes, my internet drops and I can no longer surf the web, even though the wireless says its connected. I then brought the router through and tried that, said it was connected, yet i couldnt use the internet.

      To get back on, im having to reset my computer, even then only get about 10-15 mins problem free.

      How can I resolve this?


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    3. #2
      Deso's Avatar
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      Re: Problems Already!

      First thing to do is turn off Upnp in your router as this is known to cause some problems.
      Also if you could post your router stats there may be some clues in there.
      When you brought the router to the PC, did you connect via ethernet cable or still using wireless?
      Regards, Neil

      If only Carlsberg did broadband

    4. #3
      Ryan1992's Avatar
      Ryan1992 is offline Sky User Member
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      Re: Problems Already!

      Quote Originally Posted by Deso View Post
      First thing to do is turn off Upnp in your router as this is known to cause some problems.
      Also if you could post your router stats there may be some clues in there.
      When you brought the router to the PC, did you connect via ethernet cable or still using wireless?

      Whats Upnp??

      I connected via ethernet and wirless, at different times to see what was causing the problem. Both tries failed

    5. #4
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      Re: Problems Already!

      UPnP (you don't need to know what it is, just that it doesn't work on the Sky router).

      Have a look at the Tutorials on this site for how to address the router's user interface via Internet Explorer. Go to UPnP and turn it off.

      I don't guarantee this will solve your problem, but it can't do any harm.

    6. #5
      Ryan1992's Avatar
      Ryan1992 is offline Sky User Member
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      Re: Problems Already!

      I have switched off the UpNp

      stats

      Modem
      ADSL Firmware Version A2pB018e.d16f
      Modem Status Connected
      DownStream Connection Speed 4480 kbps
      UpStream Connection Speed 768 kbps
      VPI 0
      VCI 38
      Last edited by Ryan1992; 05-05-07 at 03:46 PM.

     

     

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