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    Sky Router Letter/phone call

    This is a discussion on Sky Router Letter/phone call within the Sky Broadband help forums, part of the Sky Broadband help and support category; I have just received a letter from sky:- Dear Ms xxxx I am writing to you with an important update ...

    1. #1
      Unregistered's Avatar
      Unregistered Guest
      Exchange:
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      Router:
      Sky TV:

      Wink Sky Router Letter/phone call

      I have just received a letter from sky:-

      Dear Ms xxxx
      I am writing to you with an important update about your Sky Broadband order.

      After reviewing our systems, we've identified an issue that has delayed the delivery of your Sky Broad Band Box. We're very sorry for any inconvenience that this has caused, especially if you've called about this problem.

      We understand that you'll be eager to get online with Sky Broadband so, as soon as we found this bug, we arranged for a new box to be sent to you. It is scheduled to be delivered by Parceline on 9th September 2006.

      To apologise for any inconvenience caused we will credit you account with 5. I hope that this helps to ensure that the extra wait will not be too disappointing for you.

      If you have any further questions please call us on 08705 515 515.

      Please accept my apologies once again and thanks for you understanding.

      Kind Regards
      ...
      Customer Marketing Director.

      --------------

      As I was typing this I had a call from Sky saying much the same thing but the confusing this is that I was told:-

      I would be activated as soon as I plug the box in.

      The confusing things are :-
      1) I only ordered the base package on Monday
      2) I only passed the MAC over on Wednesday
      3) I have had no logon or other info from sky
      4) I have not yet been given an activation date.

      I looks like sky are running in all directions to get us all online. Headless chicken mode? In any case I have got a 5 credit and will await activation thought the normal process.

      Julia


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    3. #2
      Andy_G's Avatar
      Andy_G is offline Sky User Member
      Exchange: EAROC
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      It's good news you'll be getting your router tomorrow, well done.
      You don't need a login or password to get online though, that's just for the Sky portal for emails etc.
      The router will connect to the internet as soon as your line is activated.
      As for that being tomorrow, well I really cant see that happening TBH, but good luck to you if it does.

    4. #3
      Adder's Avatar
      Adder is offline Sky User Member
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      Got the same letter this morning, router arrives tomorrow. My line was activated yesterday so with any luck..........Plus got a tenner credit!

    5. #4
      Unregistered's Avatar
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      Talking

      Likewise...Same standard letter,
      Router tomorrow. 9th by Parceline + 10 Credit.
      Yet the young lady at the top of the thread only got 5 credit
      Sounds like Sex discrimination to me

      BT Line Checker shows my line to be Activated on the 18th
      And a cease of my old ISP on the 21st..

      I lay 5 to 1...Router do not show up tomorrow..
      Oh' me of little faith

    6. #5
      GPKing's Avatar
      GPKing is offline Sky User Member
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      I got the same letter.....The difference with my case is that I am due a replacement router after recieving one suspected of being faulty (by Sky support) 3 weeks ago.

      I have been on and off line during the 3 week period, hopefully the replacement will prove my existing one is faulty.

      I am however slightly concerned that I am being somewhat "bundled" in with the whole router supply problems. Reason being that if the connection is based on router MAC, then I can see my account not accepting the new MAC. We'll soon see.

    7. #6
      arindamroy's Avatar
      arindamroy is offline Sky User Member
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      I received the same letter along with a letter stating my Userid. However I am confused about how to get the password.

      Called Sky for Sign Up: 04/09/2006
      Got a call from Sky about router + 10 CR: 07/09/2006 20:30
      Got letter from Sky about router + 10 CR: 08/09/2006
      Got letter from Sky stating my Username: 08/09/2006

      I've already got an email from my current ISP (Freedom2Surf) confirming the termination of service

      We have been informed that telephone number: XXXXXXXXXXXXX is moving to
      an LLU
      provider. Any ADSL services held with us on this line will cease due to
      this
      change of provider.

      Your ADSL Service will terminate on: 2006-09-19 (year-month-day)

      If you think this is incorrect please contact your new service provider
      or
      BT on 150.

      If you have the uncapped PURE IP Wires Only Service and had a waived
      activation
      fee on subscribing to the service then a charge of 59.99 will be
      applied
      to your account if you have held the Service for less than 12 months on
      the
      date of termination.

      Kind regards,

      freedom2surf Broadband Administration
      0870 242 3758 (option 2 followed by option 1)
      Monday-Friday 9:30-17:30 (except Bank Holidays)
      Winner: Number 1 Best Product, PC Advisor Best of 2005

    8. #7
      LNB's Avatar
      LNB
      LNB is offline Sky User Member
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      Quote Originally Posted by Unregistered View Post

      Dear Ms xxxx
      I seen that film .
      Service recovery 02392 899292

      You got 3 right!
      D'oh! Not good, dude.

     

     

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