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    Annoying Disconnections

    This is a discussion on Annoying Disconnections within the Sky Broadband help forums, part of the Sky Broadband help and support category; every now and again i get disconnected the time inbetween disconnections can be from 1hour up to 8 hours, Although ...

    1. #1
      DaveGeordie's Avatar
      DaveGeordie is offline Sky User Member
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      Annoying Disconnections

      every now and again i get disconnected the time inbetween disconnections can be from 1hour up to 8 hours, Although it comes back on straight away it is annoying as hell when im in the middle of playing cs:s.
      I tried a few thing such as :-

      Turned uPnP off
      Changed Filter
      Had tier 1 do a tone test.
      Tried engineer socket.
      Reset the rooter.
      Had line checks done and checks on local exchange both came back fine.

      Now i got to wait 3-5 days for tier 3 to get back to me while they find the problem out.

      it is royally peeing me off. Any thing any of youw ise people could suggest please?


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    3. #2
      Draig's Avatar
      Draig is offline Sky User Member
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      Re: Annoying Disconnections

      Sadly it sounds like an error 300 issue.

      Don't count on the 5 day callback - I have been waiting 3 weeks or so for one.

      In the "tier 3" thread on this page there is a number for tier 3 - call them - be prepared to wait over an hour to get through. (better than weeks waiting) and see what they can do.

      In my experence it will be one fo two things :-

      your speed get reduced
      it gets referred to BT (another 5 working days)

      If they reduce your speed sometimes it stabalises and your fine, or in cases liek mine it doesn't, it keeps on happening and your back to waiting 5 more days etc etc.

      I truly wish you good luck and hope it is not error 300. To check, when it is down, goto broadband router page and do the "sky test" button.

     

     

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