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    Anyone Activated in April?

    This is a discussion on Anyone Activated in April? within the Sky Broadband help forums, part of the Sky Broadband help and support category; After my order was recently cancelled, the CS girl advised me not to re-order until 5 May because there's currently ...

    1. #1
      FrostFree's Avatar
      FrostFree is offline Sky User Member
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      Anyone Activated in April?

      After my order was recently cancelled, the CS girl advised me not to re-order until 5 May because there's currently a bug with their systems preventing new orders from being processed successfully. This is in spite of sales telling me it was OK to re-order after looking up my phone number.

      So I'm just wondering if there's been a problem recently, cos a few people on the forums who ordered around the same time as me (late March) seem to have encountered problems as well.

      Has anyone been sucessfully activated in April on base, mid or max? Please let me know and to those of you who work for Sky is there any truth in what I was told?

      Thanks.

      FrostFree


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    3. #2
      Pharuk's Avatar
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      Re: Anyone Activated in April?

      I was activated on 5th April... and according to them I also had a cease order on my line...

      After weeks of arguing and trying to convince them I was actually on Sky BB and was happy with it, I managed to get ADSL2+ turned on, on my line..
      Only thing I cannot access is email as it says I have not got an account set up... but thats covered in other threads..

      So in answer to your question I was migrated from AOL to Sky using MAC code.

    4. #3
      greyrider's Avatar
      greyrider is offline Sky User Member
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      Re: Anyone Activated in April?

      Lots of people where activated with no problem, apparantly, a few of them posted here, Activated now then please post info here
      Maybe it's not so much a case of the whole of April, but rather a specific date, it's unlikely such a large company would leave off taking orders for an entire month.

    5. #4
      jayhab's Avatar
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      Re: Anyone Activated in April?

      Migrated on 4th April - all fine and dandy. Ordered for my Sister on the 22nd April - she migrates tomorrow.

    6. #5
      FrostFree's Avatar
      FrostFree is offline Sky User Member
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      Re: Anyone Activated in April?

      Thanks for the replies, it's re-assuring to know orders were processed, so I'll re-order, fingers crossed.

      Frostfree

    7. #6
      FrostFree's Avatar
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      Re: Anyone Activated in April?

      Really bad news here, just been told my new order could not be processed due to a 'technical fault' with their systems and that I have to cancel again and re-order on a future date when it's fixed. She says someone will call to advise when (yeah right.....).

      My 20 quid's refunded, I've got their router, so its looking like a new provider for me then. I'm sad it came to this as I really wanted sky broadband but I seriously doubt they can connect me in the near future. Anyone working for sky willing to look into my order? PM me.

      Frostfree

    8. #7
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      Re: Anyone Activated in April?

      Quote Originally Posted by FrostFree View Post
      Really bad news here, just been told my new order could not be processed due to a 'technical fault' with their systems and that I have to cancel again and re-order on a future date when it's fixed. She says someone will call to advise when (yeah right.....).

      My 20 quid's refunded, I've got their router, so its looking like a new provider for me then. I'm sad it came to this as I really wanted sky broadband but I seriously doubt they can connect me in the near future. Anyone working for sky willing to look into my order? PM me.

      Frostfree
      sky have taken on more than they can chew for sure do you have to give the router back if not look on the forums how to flash it for your next isp

      i wish you luck (sometimes sky pee me off the way they treat people)

    9. #8
      FrostFree's Avatar
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      Re: Anyone Activated in April?

      It's already flashed and in use with my current provider!

      Frostfree

     

     

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