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    Why do I keep losing connection?

    This is a discussion on Why do I keep losing connection? within the Sky Broadband help forums, part of the Sky Broadband help and support category; I installed Mosseywell Bouce which is great for recognising the connection has been lost and rebooting, however is there anything ...

    1. #1
      billymk29's Avatar
      billymk29 is offline Sky User Member
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      Why do I keep losing connection?

      I installed Mosseywell Bouce which is great for recognising the connection has been lost and rebooting, however is there anything I can do to stop it losing it in the first place. Tonight has been particularly bad.

      Current stats:

      Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
      WAN PPPoA 2163 2593 0 759 4356 00:10:26
      LAN 10M/100M 69 0 0 14 0 00:11:46
      WLAN 11M/54M/108M 4034 3525 0 4708 882 00:11:37


      ADSL Link Downstream Upstream
      Connection Speed 12713 kbps 764 kbps
      Line Attenuation 29.5 db 17.8 db
      Noise Margin 7.0 db 11.5 db

      example from logfile

      30/04/2007 21:36:03, STATS, 00:05:14; 12713 kbps; 6.8 db; 1506551 bytes; 269768 bytes
      30/04/2007 21:36:22, WARNING, Problem communicating with router. Auto-reboot may not work. The error message was: The operation has timed out
      30/04/2007 21:36:24, WEBPAGE, Google Success 79ms
      30/04/2007 21:36:27, WARNING, Problem communicating with router. Auto-reboot may not work. The error message was: The operation has timed out
      30/04/2007 21:36:29, WEBPAGE, eBay - The UK's Online Marketplace Success 4798ms
      30/04/2007 21:36:32, WARNING, Problem communicating with router. Auto-reboot may not work. The error message was: The operation has timed out
      30/04/2007 21:36:32, STATS, ?; ?; ?; ? bytes; ? bytes
      30/04/2007 21:36:37, WARNING, Problem communicating with router. Auto-reboot may not work. The error message was: The operation has timed out
      30/04/2007 21:36:43, WARNING, Problem communicating with router. Auto-reboot may not work. The error message was: The operation has timed out
      30/04/2007 21:36:46, STATS, ?; ?; ?; 1506551 bytes; 269768 bytes
      30/04/2007 21:36:52, WARNING, Problem communicating with router. Auto-reboot may not work. The error message was: The operation has timed out
      30/04/2007 21:36:55, WEBPAGE, Google Success 81ms
      30/04/2007 21:36:57, WARNING, Problem communicating with router. Auto-reboot may not work. The error message was: The operation has timed out
      30/04/2007 21:37:02, WEBPAGE, eBay - The UK's Online Marketplace The operation has timed out 7109ms
      30/04/2007 21:37:02, WARNING, Problem communicating with router. Auto-reboot may not work. The error message was: The operation has timed out
      30/04/2007 21:37:02, STATS, ?; ?; ?; ? bytes; ? bytes
      30/04/2007 21:37:08, WARNING, Problem communicating with router. Auto-reboot may not work. The error message was: The operation has timed out
      30/04/2007 21:37:13, WARNING, Problem communicating with router. Auto-reboot may not work. The error message was: The operation has timed out
      30/04/2007 21:37:13, STATS, ?; ?; ?; 1506551 bytes; 269768 bytes
      30/04/2007 21:37:23, STATS, 00:06:32; 12713 kbps; 7.0 db; 1571026 bytes; 272186 bytes
      30/04/2007 21:37:25, WEBPAGE, Google Success 333ms
      30/04/2007 21:37:26, WEBPAGE, eBay - The UK's Online Marketplace Success 1610ms
      30/04/2007 21:37:33, STATS, 00:06:44; 12713 kbps; 7.1 db; 1638471 bytes; 274728 bytes


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    3. #2
      Saturday's Avatar
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      Re: Why do I keep losing connection?

      Have you turned UPnP off?

    4. #3
      billymk29's Avatar
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      Re: Why do I keep losing connection?

      Yes i have turned UPnP off.

      The threads that you posted as useful I have been through previously and tried everything in them.

      Any other ideas?

      When it works well it is brilliant, just frustrating when keep losing connection.

    5. #4
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      Re: Why do I keep losing connection?

      Try reinstalling the drivers of your network card. It may be the card and not the router that is at fault.

    6. #5
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      Re: Why do I keep losing connection?

      I'm using Belkin Wireless G USB Network Adaptor 802.11g - 54Mbps.

      Is it the drivers for this you suggest I reinstall?

    7. #6
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      Re: Why do I keep losing connection?

      i think he means the drivers for your ethernet card

      they may be out of date

    8. #7
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      Re: Why do I keep losing connection?

      Yes, it would also be better if you could run 'wired' as this would narrow the reasons for the fault.

    9. #8
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      Re: Why do I keep losing connection?

      Take a look at your USB Adaptor under Device Manager and see if it has Power Management options. If so, untick the "Allow the computer..." box.

     

     

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