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    Speed Collapse

    This is a discussion on Speed Collapse within the Sky Broadband help forums, part of the Sky Broadband help and support category; From day 1 I have always had a slow speed (1.5mb) with a low SNR (5.5 - 8.5db) but I ...

    1. #1
      dpearce33's Avatar
      dpearce33 is offline Sky User Member
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      Angry Speed Collapse

      From day 1 I have always had a slow speed (1.5mb) with a low SNR (5.5 - 8.5db) but I managed to live with that. Recently the download speed completely collapsed to about 200kb/s and quite often to zero. A complaint to Sky has resulted in them capping me to 256kb/s. Admittedly this connection is now stable with a SNR of 6.5 - 12.5db but it hardly counts as broadband particularly as I am paying for the MID package. I have tried all the usual fixes including replacing the microfilters.
      Has anyone else had a problem like this and found the answer? I tend to suspect the router but that is only a guess.


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    3. #2
      Draig's Avatar
      Draig is offline Sky User Member
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      Re: Speed Collapse

      256k doesn't qualify as broadband these days, reasons why...well could be many things...

      a) try different router
      b) install/fit better sockets/wiring
      c) try it from master socket see what you get
      d) It's a problem with BT, sky need to escalate to them
      e) It's a Sky problem

      f) None of the above/something else.

      First guess would be get Sky to get a BT guy out, in meantime a reduction of charges is in order until it is resolved.
      Last edited by Draig; 30-04-07 at 02:38 PM.

    4. #3
      Russ's Avatar
      Russ is offline Sky User Member
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      Re: Speed Collapse

      Wouldn't it be easier getting him to post his stats first from the router and see if he's getting errors. Thats the quickest and easiest option to start with.
      If you are getting a lot of errors there are links within the forum explaining how to deal with those. ie if it's your internal wiring then there are tips for sorting it out.
      If it is your internal wiring and you get a BT engineer out to sort it then you'll have to pay for it because BT are only responsible for the line up to your master socket.

     

     

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