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    Activation Day passes...

    This is a discussion on Activation Day passes... within the Sky Broadband help forums, part of the Sky Broadband help and support category; I used to be until I became virtuous....

    1. #51
      LNB's Avatar
      LNB
      LNB is offline Sky User Member
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      I used to be until I became virtuous.
      Service recovery 02392 899292

      You got 3 right!
      D'oh! Not good, dude.


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    3. #52
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      hugsie is offline Sky User Moderator
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      @ LNB

      Stop! I just spewed red wine over my keyboard!

    4. #53
      LNB's Avatar
      LNB
      LNB is offline Sky User Member
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      PMSL waste of vin rouge!
      Service recovery 02392 899292

      You got 3 right!
      D'oh! Not good, dude.

    5. #54
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      My activation date of 7th Sept was agreed with Sky at around 22nd Aug, before I then went on holiday.

      And sure enough, by midday on the 7th Sept I was connected and the Sky engineer had visited my home to set me up.

      I transferred from PlusNet - more details of my experience are on a separate thread.

    6. #55
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      I'm at work so I can only check the BT tracker - am I right in thinking that the PROVIDE order will disappear when my activation has taken place?

    7. #56
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      Just called Sky (on the 0800 number - thanks LNB! ) and after 30 mins in the queue I got the same story a few of you are getting, ie BT has too many orders to deal with from the 7th and 8th. Conversion "soon". She was surprised that I could see an order tracker from BT though! She couldn't explain why I had a date of 20th nor why the start date of the 8th when she says the order was placed last month.

      Despite all this, I must say the staff I've spoken too have been very professional. They seem to know what they are talking about and have handled the questions I've asked well. Nice to have a UK call centre too. I think if you shout at them you aren't going to get anything done except be disconnected.

    8. #57
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      I also just got off the phone using the 0800 number, held in queue for 15 mins.
      Spoke to a very nice English girl about my delay in activation (should have been yesterday 11th).
      She assured me my order was all OK and that there will be a few days delay to to the high demand.
      When I mentioned the fact that my order isn't on the BT tracker though, she was unaware of it's existence.
      I'll just have to wait a bit longer before I'm connected I think, patience is my middle name.

    9. #58
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      Well I woke up this morning and my existing provider AOL has been cut off, meaning the 2nd part of the switchover has taken place even though the original activation hasn't

      I phoned BT wholesale this morning (thanks to the number being posted on another thread) and a polite woman answered almost immediately but she couldn't help me any further with what had happened with my line. Apparently BT and AOL have done everything they should have done and everything is set for Sky to do their stuff. Strange considering Sky seem to be blaming BT for all their problems....

      So next stop was Sky and after about 10 mins on hold (thank God for speaker phones) the woman their took my details and said that I had been given a new activation date of the 17th. I told her that this would now be my 3rd activation date and that I wanted to know if this was a confirmed date seeing as I'm now without adsl at home and she said all she could do is get provisioning to call me.

      I'm giving Sky a lot of slack here because I know they're new to adsl and are swamped. I know by reading this board that I'm not the only one but how much longer can this continue? It won't be long until people get completely cheesed off and tell them where to stuff their cheap broadband.

    10. #59
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      I am a little confused how BT can say they have done their stuff, if you are not connected. It is BT who activate your line for LLU not Sky. Maybe I am missing something.

      I hope you get your connection sorted soon whoever is causing the delay

    11. #60
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      You are correct hugsie its Openreach who do the work and once the exchange work has been completed they then they should inform SkyBB so they can the acton it.

      I know this as I spoke to the engineer at my exchange who was sent to fix the mess they made on the 7th when I lost both phone and adsl, he called to make sure the phone was ok now and I said yes but told him the adls was still showing as beeing down he said he would check and get back to me an hour later he did just that and said all wiring is connected and I should give SkyBB a bell and tell them so they could finish what ever it is they have to at there end, I called TS told them what the engineer said and about and hour later it was all working.
      Ray

      Some Advice.. Its always advisable to inform your old ISP as soon as you have migrated that you have moved.
      ______________________________________

      If you would like to know the straight line distance to your exchange then
      click here
      Would you like an idea of the possible speeds you will get with the Max Package then click here or for the Connect Package then click here

     

     
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