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    8mb>288kps

    This is a discussion on 8mb>288kps within the Sky Broadband help forums, part of the Sky Broadband help and support category; This looks like great site and i'm hoping someone can help me as Sky's customer care doesn't seem able/bothered I ...

    1. #1
      Buff's Avatar
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      8mb>288kps

      This looks like great site and i'm hoping someone can help me as Sky's customer care doesn't seem able/bothered

      I recently swapped my whole NTL phone,tv and bb over to sky and a BT line.the tv is great but the broadband is rubbish,i was told i could have 8meg in my area,lovely i thought but after connecting it was painfully slow,doing a speed test it comes up as 288kps,after about 10 hour long phone calls,numerous solutions and promises,Sky now tell that is as quick as it can go,my mate who lives a few doors up and is connected to the same pole outside can get 7.2 meg via Orange.

      I've tried cancelling but they tell me i'll have to pay up the whole 12 months,do they really expect me to pay 17 a month for something which is half the speed of dial-up.

      Please help


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    3. #2
      Isitme's Avatar
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      Re: 8mb>288kps

      I think you are forgetting that dial up is less than 56 kbps,

      That apart you obviously have a problem on your connection, as just about everything has been covered in the past it would be a waste of time repeating it so look through the stickies in this section and you will find lots of ways to improve it.
      http://www.skyuser.co.uk/forum/speed...etter-results/

    4. #3
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      Re: 8mb>288kps

      Quote Originally Posted by Isitme View Post
      I think you are forgetting that dial up is less than 56 kbps,
      Sorry..i was was thinking it was 512kbps for some reason.

      I've been browsing the site all morning and done the optimising bits with no results

      When me had the new bt socket put in,we also had to have a new line to the pole,Sky has told me that the line can take no more than 288,surely BT won't fit a new cable to take such small amounts when they advertise an 8meg package themselves.

    5. #4
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      Re: 8mb>288kps

      If others in your locality can get 7Meg plus, I doubt if you can only get 288 kbps. There must be something causing the big drop, either in your internal wiring or very close to your house. Have you tried plugging into the test socket, behind the master socket face plate. This would bypass your internal wiring. Remember you have to test it for a few hours, it is no use plugging it in and expecting immediate results. Take your router stats before and after you try this, then post them for someone to comment, post the full results, don't shorten them! You will find out how to do this elsewhere on the forum.

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      Re: 8mb>288kps

      I've plugged into the test socket and here the results.
      /usr/sbin/adslctl: ADSL driver and PHY status
      Status: Showtime Channel: FAST, Upstream rate = 288 Kbps, Downstream rate = 288 Kbps
      Link Power State: L0
      Mode: G.DMT
      Channel: Fast
      Trellis: ON
      Line Status: No Defect
      Training Status: Showtime
      Down Up
      SNR (dB): 29.8 22.0
      Attn(dB): 51.0 27.5
      Pwr(dBm): 12.9 11.9
      Max(Kbps): 4256 948
      Rate (Kbps): 288 288
      G.dmt framing
      K: 10(0) 10
      R: 0 0
      S: 1 1
      D: 1 1
      ADSL2 framing
      MSGc: 1 1
      B: 10 10
      M: 1 1
      T: 1 1
      R: 0 0
      S: 1.0000 1.0000
      L: 88 88
      D: 1 1
      Counters
      SF: 222778 222776
      SFErr: 0 4
      RS: 0 0
      RSCorr: 0 0
      RSUnCorr: 0 0

      HEC: 0 0
      OCD: 0 0
      LCD: 0 0
      Total Cells: 2572344 0
      Data Cells: 265949 0
      Drop Cells: 0
      Bit Errors: 0 0

      ES: 0 0
      SES: 0 0
      UAS: 13 0
      Total time = 1 hours 3 min 23 sec
      SF = 222778
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      Latest 1 day time = 1 hours 3 min 23 sec
      SF = 222778
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      Latest 15 minutes time = 3 min 23 sec
      SF = 11998
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      Previous 15 minutes time = 15 min 0 sec
      SF = 52930
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      Previous 1 day time = 0 sec
      SF = 0
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      15 minutes interval [-30 min to -15 min] time = 15 min 0 sec
      SF = 52990
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      15 minutes interval [-45 min to -30 min] time = 15 min 0 sec
      SF = 52871
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      15 minutes interval [-60 min to -45 min] time = 15 min 0 sec
      SF = 51989
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0

    7. #6
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      Re: 8mb>288kps

      I am not an expert, but your figures don't look too bad to me. To say the maximum your line can support is 288, looks ridiculous to me. You should expect much better than 288. Unless some other member can make another suggestion, all you can do is Phone CS and try to get put through to Tier 3. It is quite possible that they can fix the problem in minutes.

      I have seen suggestions that turning off the router for 40 mins, then turning it back on cures some faults, but I don't know if it would help in your case. Also 'stale session' springs to mind, but I think this is a T3 fix.

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      Re: 8mb>288kps

      that's crap Something is throttling this..

      consider this.. BT took the limits OFF ADSL some while ago and the rule of thumb is EVERYONE on an ADSL enabled exchange will be able to get ATLEAST 512kbps - either sky profile wise or BT hardware wise are throttling you

      As far as sky goes - they say upto 8mb however this technology has issues which are outside your house - therefore kick BT's **** and if needs be - tell sky you'll pay them up the contract - but to expect the bailiffs to recover it shortly.

      The problem is Sky say you have 8 days to cancel after installtion or activation - this is 8 working days mind so remove the weekends - if you are still within that you have the right to cancel - but if not raise a complaint asking why people who are not on an enabled exchange ( such as me) are paying 5 a month and getting decent speeds - and your getting this crap at 17 a month

      the thing that is ironic is you have FASTPATH - some on here would kill for that as they dont lol

      oh and one thing you should learn from this - is that you get what you pay for and WHY did you leave virgin!? they are about to double speeds again for free ( apart from XL which is extra 2 a month) and you know it's solid none of the issues with ADSL - go hybrid and get it put back in fella - Virgin Media can send you a modem and cable by courier and you just plug it in and ring up to get it activated ( as you still have the connection points in your house)

      Keep us posted buddy
      Last edited by PeteC; 22-04-07 at 03:11 PM.

    9. #8
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      Re: 8mb>288kps

      Just had another thought, go to Test Result you will need to enter your phone number and Sky DSL username.

      You should get a result something like this-

      Test1 comprises of Best Effort Test: -provides background information.
      IP profile for your line is - 6500 kbps
      DSL connection rate: 448 kbps(UP-STREAM) 7264 kbps(DOWN-STREAM)
      Actual IP throughput achieved during the test was - 4916 kbps


      The IP profile will tell you if your line has been capped by BT, pass this on to Sky, who can ask for it to be revised I think. If this shows a higher figure than 288 it means that Sky have capped it for some reason.

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      Re: 8mb>288kps

      dosent work for me fails on username

    11. #10
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      Re: 8mb>288kps

      Hi, just found this website as i was a bit miffed after finding out my connection is capped at 288 kpbs also (both upstream and downstream). I also just recently came over from virgin cable, i ordered the 16meg connection but was told there wasn't any available so we are on the 8meg for the time being and sky put us on a priority list.. but 1/4 of a meg takes the **** can't do anything except surf.
      I'm pretty sure sky is capping us.


      I will be phoning sky CS to try and get this fixed.. asap.

      edit: My stats

      /usr/sbin/adslctl: ADSL driver and PHY status
      Status: Showtime Channel: FAST, Upstream rate = 288 Kbps, Downstream rate = 288 Kbps
      Link Power State: L0
      Mode: G.DMT
      Channel: Fast
      Trellis: ON
      Line Status: No Defect
      Training Status: Showtime
      Down Up
      SNR (dB): 12.4 29.0
      Attn(dB): 47.0 31.5
      Pwr(dBm): 14.6 11.5
      Max(Kbps): 4960 1124
      Rate (Kbps): 288 288
      G.dmt framing
      K: 10(0) 10
      R: 0 0
      S: 1 1
      D: 1 1
      ADSL2 framing
      MSGc: 1 1
      B: 10 10
      M: 1 1
      T: 1 1
      R: 0 0
      S: 1.0000 1.0000
      L: 88 88
      D: 1 1
      Counters
      SF: 4429277 4429275
      SFErr: 171111 8
      RS: 0 0
      RSCorr: 0 10
      RSUnCorr: 0 0

      HEC: 40418 8
      OCD: 77 14
      LCD: 2 6
      Total Cells: 51093520 0
      Data Cells: 19140980 0
      Drop Cells: 0
      Bit Errors: 0 0

      ES: 35909 0
      SES: 21969 0
      UAS: 122 0
      Total time = 1 days 1 hours 4 min 7 sec
      SF = 5299687
      CRC = 181260
      LOS = 69977
      LOF = 0
      ES = 35909
      Latest 1 day time = 1 hours 4 min 7 sec
      SF = 226366
      CRC = 20329
      LOS = 9229
      LOF = 0
      ES = 1892
      Latest 15 minutes time = 4 min 7 sec
      SF = 14585
      Last edited by OGHouse; 22-04-07 at 05:23 PM. Reason: stats

     

     
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