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    How long for welcome pack to arrive?

    This is a discussion on How long for welcome pack to arrive? within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hi I ordered Max 7 days ago. How long did it take for your welcome pack to arrive? I havn't ...

    1. #1
      stonehedge's Avatar
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      How long for welcome pack to arrive?

      Hi

      I ordered Max 7 days ago. How long did it take for your welcome pack to arrive? I havn't even received my activation date letter yet!

      Thanks,

      D


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    3. #2
      Alan b's Avatar
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      Re: How long for welcome pack to arrive?

      My activation letter and router turned up two days after my line was changed over to Sky, other have had there's within days of ordering.

    4. #3
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      Re: How long for welcome pack to arrive?

      I gave my MAC to sky on the 10th and received my welcome pack today, the 18th.

    5. #4
      stonehedge's Avatar
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      Re: How long for welcome pack to arrive?

      Thank you for your responses.

      I called Sky and asked if there was a problem.

      Apparantly I have an incompatible product on my line. I know this not to be true, my line was completely clear of broadband before I ordered and I do not have any products like Redcare.

      BT confirm this.

      Anyway, apparantly my case has been escalated and I can expect a call back from Sky in the next "2 to 3 days".

      Firstly, if I receive this call, I will buy a hat, fry it and eat it.

      Secondly, wouldn't it have been nice if Sky had contacted me to tell me there was a problem with my order?

    6. #5
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      Re: How long for welcome pack to arrive?

      Quote Originally Posted by stonehedge View Post
      Thank you for your responses.

      I called Sky and asked if there was a problem.

      Apparantly I have an incompatible product on my line. I know this not to be true, my line was completely clear of broadband before I ordered and I do not have any products like Redcare.

      BT confirm this.

      Anyway, apparantly my case has been escalated and I can expect a call back from Sky in the next "2 to 3 days".

      Firstly, if I receive this call, I will buy a hat, fry it and eat it.

      Secondly, wouldn't it have been nice if Sky had contacted me to tell me there was a problem with my order?
      Welcome to the world of sky!

    7. #6
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      Re: How long for welcome pack to arrive?

      Same happed to me, there was a problem with my order but no-one bothered to contact me and only found out when I chased. Forget 2-3 days, almost every escalation takes 10 days, I ordered mine on 23 March and still waiting.

    8. #7
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      Re: How long for welcome pack to arrive?

      I ordered sky broadband base in early March and I'm still waiting now. Something about needing a tie pair on my exchange. Have been given a second estimated activation date of 28th April. We'll see

    9. #8
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      Re: How long for welcome pack to arrive?

      We ordered on 26th March, activation took place on 10th April - however, we're still waiting for the router/modem, with varying estimates of when it will turn up. As Sky theoretically start charging from when activation takes place, it means that we're paying for a service which they're preventing us from using.

    10. #9
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      Re: How long for welcome pack to arrive?

      Quote Originally Posted by bevdawn69 View Post
      I ordered sky broadband base in early March and I'm still waiting now. Something about needing a tie pair on my exchange. Have been given a second estimated activation date of 28th April. We'll see
      P.S. What's a welcome pack? We've received nothing regarding our broadband package.

    11. #10
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      Re: How long for welcome pack to arrive?

      I have a horrible creeping feeling that I have made a mistake! I'm going to call Sky now and if they cant get my order moving, will move back to my old isp. It might be 24 for 16MB but at least it worked!

     

     
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