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    Connect to Max Question

    This is a discussion on Connect to Max Question within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hi, I've been told by Sky that I'm finally moving to Max (Woohoo! ) My question is this: when I ...

    1. #1
      UKHack's Avatar
      UKHack is offline Sky User Member
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      Connect to Max Question

      Hi,

      I've been told by Sky that I'm finally moving to Max (Woohoo! )

      My question is this: when I spoke to the salesperson, she said that my line should only go up to 4.5mbits. Now, I'm a little confused as I'm currently connecting at 7808 down and 466 up on the Connect package. The fastest I've ever seen a download on Firefox is 710kb/s and around 650kb/s seems to be the norm.

      My router stats are as follows:

      ADSL Link Downstream Upstream
      Connection Speed 7808 kbps 448 kbps
      Line Attenuation 15.5 db 20.5 db
      Noise Margin 4.9 db 22.0 db

      Can anyone give me an idea of what I can expect to get from Max? I'm not connected to the Master Socket, let alone the Test socket - I'm actually on a wired point put in by the house builders... I also live 900m ATCF from the exchange...

      Any help would be appreciated.

      Thanks,

      Andy


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    3. #2
      BuckleZ's Avatar
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      Re: Connect to Max Question

      You're downstream margin is very low for that Attenuation, probably due to the extension. On max you'd prob go up a good bit, but if you sorted out the margin you would get the full 16 easy
      BT Infinity

    4. #3
      BuckleZ's Avatar
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      Re: Connect to Max Question

      Just rememebered, you must have the 15.5 bug, so you real downstream attenuation is prob a lot higher than that possibly around 40dB. You will get more speed than you are at the moment though.
      BT Infinity

    5. #4
      UKHack's Avatar
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      Re: Connect to Max Question

      Hi,

      Not sure what you mean by the 15.5 bug...

      Here's the results from Mognuts:

      /usr/sbin/adslctl: ADSL driver and PHY status
      Status: Showtime Channel: FAST, Upstream rate = 448 Kbps, Downstream rate = 7264 Kbps
      Link Power State: L0
      Mode: G.DMT
      Channel: Fast
      Trellis: ON
      Line Status: No Defect
      Training Status: Showtime
      Down Up
      SNR (dB): 5.4 21.0
      Attn(dB): 35.0 20.5
      Pwr(dBm): 19.8 12.0
      Max(Kbps): 7296 1036
      Rate (Kbps): 7264 448
      G.dmt framing
      K: 228(0) 15
      R: 0 0
      S: 1 1
      D: 1 1
      ADSL2 framing
      MSGc: 1 1
      B: 245 15
      M: 1 1
      T: 1 1
      R: 0 0
      S: 1.0000 1.0000
      L: 1968 128
      D: 1 1
      Counters
      SF: 32993 32991
      SFErr: 26 0
      RS: 0 0
      RSCorr: 0 0
      RSUnCorr: 0 0

      HEC: 19 0
      OCD: 0 0
      LCD: 0 0
      Total Cells: 9606675 0
      Data Cells: 3818558 0
      Drop Cells: 54
      Bit Errors: 0 0

      ES: 44635 0
      SES: 8551 0
      UAS: 23 0
      Total time = 1 days 23 hours 52 min 35 sec
      SF = 35548608
      CRC = 469049
      LOS = 491
      LOF = 0
      ES = 44635
      Latest 1 day time = 23 hours 52 min 35 sec
      SF = 5055267
      CRC = 33383
      LOS = 56
      LOF = 0
      ES = 4963
      Latest 15 minutes time = 7 min 35 sec
      SF = 26818
      CRC = 22
      LOS = 0
      LOF = 0
      ES = 21
      Previous 15 minutes time = 15 min 0 sec
      SF = 51989
      CRC = 36
      LOS = 2
      LOF = 0
      ES = 36
      Previous 1 day time = 24 hours 0 sec
      SF = 5082440
      CRC = 141989
      LOS = 60
      LOF = 0
      ES = 9584
      15 minutes interval [-30 min to -15 min] time = 15 min 0 sec
      SF = 52930
      CRC = 51
      LOS = 1
      LOF = 0
      ES = 42
      15 minutes interval [-45 min to -30 min] time = 15 min 0 sec
      SF = 52931
      CRC = 36
      LOS = 0
      LOF = 0
      ES = 34
      15 minutes interval [-60 min to -45 min] time = 15 min 0 sec
      SF = 52930
      CRC = 42
      LOS = 1
      LOF = 0
      ES = 39

    6. #5
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      Re: Connect to Max Question

      The bug i mean, if you look at your first post, says downstream attenuation is 15.5db in the post above it says Attn(dB): 35.0

      according to the dslzone adsl2+ speed estimator it says...

      8 - 12 Mbps
      BT Infinity

    7. #6
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      Re: Connect to Max Question

      Quote Originally Posted by UKHack View Post
      I've been told by Sky that I'm finally moving to Max (Woohoo! )
      As I have this to come I'll ask this know, how do they letter you know when you are being moved, is it via the phone or a letter ?

    8. #7
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      Re: Connect to Max Question

      Hey Alan_b,

      Basically I rang up and reasoned with them - see my post in Help! for more details. The Sales Rep said that I'd receive a letter in 3 - 5 days specifying the switchover date.

      Can't tell you any more than that right now, but I'll keep you posted.

      Thanks,

      Andy

    9. #8
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      Re: Connect to Max Question

      @ukhack - your errors are horrendous, I've never seen any that bad before, you need to do something about them before you go on max or sky will cap you for sure. The extension is the likely cause, try from the test socket behind the master and repost preferably in the router stats section as the wisest people on this subject keep there eye in there
      cheers
      dave


     

     

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