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    Will Sky Broadband ever work at all?

    This is a discussion on Will Sky Broadband ever work at all? within the Sky Broadband help forums, part of the Sky Broadband help and support category; HELP! I got Sky Broadband Connect last month. Tried for a week to get it working, installed software on laptop ...

    1. #1
      brookesie's Avatar
      brookesie is offline Sky User Member
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      Question Will Sky Broadband ever work at all?

      HELP! I got Sky Broadband Connect last month. Tried for a week to get it working, installed software on laptop OK etc. It took hours to get a connection, then connected for about 20 minutes, then disconnected. When connected, it often ran slower than old-fashioned dial-up internet. Have now told Sky to cancel it and got my MAC to switch provider, but having read stuff on forums, am now wondering if it's a hardware, eg line or exchange, problem, and am worried switching to another provider won't help. In any case, all ISPs seem equally c**p!. Anything else I should try before giving up completely?
      Cheers, Brookesie


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    3. #2
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      Re: Will Sky Broadband ever work at all?

      If you are still able to connect then you could post your router stats here, so we can see if there is anything obvious.
      You cvan use this to extract detailed router stats once connected Sky Netgear DG834GT utility version 0.4
      Last edited by Koala5; 16-04-07 at 04:05 PM.

    4. #3
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      Re: Will Sky Broadband ever work at all?

      If you are using an extension, connect your router to your main BT box and as said above provide stats from your router..

      Does the router actually have a DSL signal showing??..

      Have you a spare router, which perhaps you could try (extracting the username/password) out of sky's netgear?

      May seem like a stupid question, but what exactly have Sky Tech Support said? or doing about your issue (if anything!?)

    5. #4
      Russ's Avatar
      Russ is offline Sky User Member
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      Re: Will Sky Broadband ever work at all?

      installed software on laptop OK etc?

      Sky works without installing any software, ie, plug router in and off you go!

     

     

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