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    Installed Yesterday & Problems

    This is a discussion on Installed Yesterday & Problems within the Sky Broadband help forums, part of the Sky Broadband help and support category; I'm afraid the person at Sky who said you could get 16mb was completely wrong. But even at 51db your ...

    1. #11
      OhNoes's Avatar
      OhNoes is offline Sky User Member
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      I'm afraid the person at Sky who said you could get 16mb was completely wrong. But even at 51db your line should be faster than 1.3mb. 3-6mb should be expected. Have you tried connecting via your master socket and test socket? Connect the phoneline to each one and paste the results. It can make a big difference.


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    3. #12
      mont1uk's Avatar
      mont1uk Guest
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      This is with the Master:

      ADSL Link Downstream Upstream
      Connection Speed 1107 kbps 825 kbps
      Line Attenuation 52.5 db 31.0 db
      Noise Margin 9.6 db 7.0 db

      Other:

      ADSL Link Downstream Upstream
      Connection Speed 1056 kbps 821 kbps
      Line Attenuation 50.0 db 29.8 db
      Noise Margin 7.8 db 7.0 db

    4. #13
      vishal's Avatar
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      your line seems very bad for the distance of the line

    5. #14
      mont1uk's Avatar
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      This is from upstairs;

      ADSL Link Downstream Upstream
      Connection Speed 3518 kbps 832 kbps
      Line Attenuation 49.5 db 28.4 db
      Noise Margin 6.6 db 6.5 db

      It would seem thats the best but its a bit weird.

    6. #15
      OhNoes's Avatar
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      that's much better. Keep using that socket if possible, since it could be a wiring problem. that should be the minimum speed you always connect at

    7. #16
      mont1uk's Avatar
      mont1uk Guest
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      These results are all from my laptop wireless connection by the way not the PC with the router if that would make any difference;

      This is from another socket downstairs;

      ADSL Link Downstream Upstream
      Connection Speed 3669 kbps 828 kbps
      Line Attenuation 49.5 db 28.4 db
      Noise Margin 7.0 db 6.5 db

      I have a sky box connected to the phone line along with 2 phones in different sockets around the house if that would make any difference?

      If this is as fast as its going to get i might as well go back to blueyonder.

    8. #17
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      It won't matter since the wireless is accessing the information on the router. If the Sky box & telephones both have good quality working microfilters there should be no problems.It looks like blueyonder would be better for you to use since the speed is so slow.

    9. #18
      mont1uk's Avatar
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      Yeah, it looks like its back to blueyonder then. I dont suppose the ending of the blueyonder contract tomorow and the removal of their cable will make any difference since it isn't interfering with the phoneline. Also with the readme on the Sky CD it says;

      If you are switching to Sky Broadband from another broadband provider, the internet light will already be solid green, indicating that there is broadband on your phone line. We advise you not to install the Sky Broadband Box before your service has been migrated to Sky.

      You may experience a drop in connection of between 10 minutes and 2 hours when your service is being migrated to Sky. When you are no longer able to access your existing broadband service, this usually means you have been migrated to Sky Broadband, and it is time to install the Sky Broadband Box.

      By the fact i was on cable and not ADSL bband i assume it wouldn't make any difference to the quality of my connection?

    10. #19
      mont1uk's Avatar
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      Ive just been reading about Faceplat splitters and Micro-filters, i dont have these on all my phone sockets, if i were to change them would it make a big difference to the speed of my connection or not? It seems quite in-expensive to do it and from what ive read might be worthwhile.

    11. #20
      Phil's Avatar
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      And you say that Sky installed the modem but didnt fit any filters???

      Do you still have the filters in the box the router came in?

      ALL phones/sky boxes/faxes should have a filter.

      Phil

     

     
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