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    View Poll Results: How long has it taken to be moved to LLU from Connect?

    Voters
    31. You may not vote on this poll
    • Still waiting to move (< 1 month)

      6 19.35%
    • Still waiting to move (> 1 month)

      16 51.61%
    • Moved to LLU (<1 month when exchange was LLU'd)

      7 22.58%
    • Moved to LLU (>1 month when exchange was LLU'd)

      2 6.45%
    Page 5 of 5 FirstFirst ... 345
    Results 41 to 48 of 48

    Connect to Mid/Max, anyone yet!!

    This is a discussion on Connect to Mid/Max, anyone yet!! within the Sky Broadband help forums, part of the Sky Broadband help and support category; I am supposed to be on Connect for 5 but am being charged 17, MID is available at my xchange ...

    1. #41
      Basey's Avatar
      Basey is offline Sky User Member
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      Re: Connect to Mid/Max, anyone yet!!

      I am supposed to be on Connect for 5 but am being charged 17, MID is available at my xchange and they were supposed to move me over automatically but havent, trying to tell them that is like talking to a brick wall, there now changing me over to MID so hopefully its sorted

      keep an eye on your bills guys


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    3. #42
      Alan b's Avatar
      Alan b is offline Sky User Member
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      Re: Connect to Mid/Max, anyone yet!!

      I just phoned up and asked to be swooped over as I was paying 17 for Connect and whould like to be paying 5 as their own website said I should. They did it there and then without any problems.

    4. #43
      peterco's Avatar
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      Re: Connect to Mid/Max, anyone yet!!

      Today is migration from Connect to Mid,
      Has not happened yet,still plenty of time.

      pete

    5. #44
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      Re: Connect to Mid/Max, anyone yet!!

      Well as promised after 5 months of waiting and badgering Sky I have been off the Connect service and onto Mid, yipee!!!!!!

      Whats more my connection speed has increased with ahigher SNR meaning by tinkering with my Speedtouch I might get some more out of my line.

      My Stats are:

      Down: 3232 (62.0db atten / 9.0db SNR) - previously around 2800 / 63.5 atten / 4.5-7 SNR
      Up: 416 (31.5db atten / 13.0db SNR) - previously similar although upstream was 448

      FEC errors on the interleave line have reduced dramatically as well. After 10 hours of the line being active it has only recorded around 50000 while on Connect it was in the millions.

      My advice to any of you who want moving across to LLU and Sky say wait for bulk move, keep pestering them as you are entitled to be moved, especially if your exchange was enable months ago.

      I think what helped me was I sent them a copy of one of the many letters I had which stated as soon as my exchange was being enabled I would be moved, this didn't happen.

      I'll update this thread with connection stats over the next few days.

    6. #45
      peterco's Avatar
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      Re: Connect to Mid/Max, anyone yet!!

      The migration to Mid occured on thusday late afternoon.
      Stats are vey stable at present.
      pete

    7. #46
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      Re: Connect to Mid/Max, anyone yet!!

      @Peter
      What email address did you use to request the change? I have just checked and my exchange is now unbundled, it was not due until June, but it seems to have been done early. I would like to get off Connect, as Sky seem to be able to do little if it goes down.

      Your avatar is especially relevant today
      Last edited by Isitme; 05-05-07 at 10:47 AM.

    8. #47
      peterco's Avatar
      peterco is offline Sky User Member
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      Re: Connect to Mid/Max, anyone yet!!

      Isitme,
      I used the Sky's contact form's as I was not getting anywhere by using the phone.
      Sky.com - Customer Support>Contact Us>Kana Form

      Left a short note on the description bit,and to upgrade the package from connect to Mid.
      Had to do it a couple of times.

      BTW I never voted them in, heaven help up.
      pete

    9. #48
      Isitme's Avatar
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      Re: Connect to Mid/Max, anyone yet!!

      Thanks Peter, I also have had more luck with the Web Form and it's cheaper

     

     
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