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    over a month for router :(

    This is a discussion on over a month for router :( within the Sky Broadband help forums, part of the Sky Broadband help and support category; anyone have the address to write to for sky broadband, Ive been without a router for over a month and ...

    1. #1
      hock's Avatar
      hock is offline Sky User Member
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      Angry over a month for router :(

      anyone have the address to write to for sky broadband, Ive been without a router for over a month and they havent even called me back with a date or actual resposne as to whether they will give me a new one after numerous calls to customer service.
      I've used the technical email query thing on thier site and still no resposne so I thought it best to get something in writing. If i were on the free service it would be less annoying but we're paying for ours and recieving nothing, and having to call customer support weekly for updates on a router we dont have ...............so anyone have the address?
      Thanks in advance
      dan


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    3. #2
      penrhyn's Avatar
      penrhyn is offline Sky User Member
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      Re: over a month for router :(

      Their address is on the bottom of all their correspondence with you.
      Alternatively if you want to cut out the middle man:

      Mr James Murdoch
      Chief Executive Officer
      British Sky Broadcasting Group
      Grant Way
      Isleworth
      TW7 5QD


    4. #3
      tapzilla2k's Avatar
      tapzilla2k is offline Sky User Member
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      Re: over a month for router :(

      It might be worth emailing James Murdoch - james.murdoch@bskyb.com
      His minions read the emails, but problems do tend to get sorted very quickly when you email that address most of the time.
      I don't have the address for where to send letters to sky about the broadband to hand. If you do end up sending a letter to Sky, send it via recorded delivery.
      I had a problem getting my router when i first got Sky broadband, took numerous phonecalls and the threat of cancelling everything to get Sky to pull their collective fingers out.

     

     

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