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    Making sense of my BT Order Tracking results!

    This is a discussion on Making sense of my BT Order Tracking results! within the Sky Broadband help forums, part of the Sky Broadband help and support category; Having ordered Sky Broadband MAX last week and been given an install date of 12 September, I saw I could ...

    1. #1
      stu44y's Avatar
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      Question Making sense of my BT Order Tracking results!

      Having ordered Sky Broadband MAX last week and been given an install date of 12 September, I saw I could visit the BT.com order tracking site for more details.

      The BT site lists 2 'orders' in connection with my line. As logic would dictate, the first is a "CEASE" (ADSL) BT IPSTREAM HOME 2000. The order details say:

      Placed: 03 Sep 2006
      Appointment: No date yet
      Date due: 14 Sep 2006
      Status: Order cancelled
      Last update: 05 Sep 2006
      Latest update: Your order has been cancelled.


      Should I be worried that the CEASE on my existing connection has been cancelled? Is this order controlled by my existing ISP, Plusnet? If so, this might actually make sense because otherwise there would have been a gap between the end of my Plusnet connection and the start of the Sky one.

      The second order is a PROVIDE for LLU LINE SHARE PSTN, which I assume is when the exchange engineer does the work to connect my line to Sky. The details are:

      Placed: 03 Sep 2006
      Appointment: No date yet
      Date due: 11 Sep 2006
      Status: In progress
      Last update: 05 Sep 2006
      Latest update: Your order is in progress.


      Again though, should i be worried that there is 'no date yet' for the engineer to carry out this work?

      Finally, what happens if the LLU connection is installed but the BT IPSTREAM connection hasn't been 'CEASED'?

      Many thanks,
      Stu


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    3. #2
      OhNoes's Avatar
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      from the looks of it plusnet has cancelled the ceasing of your service, which might prevent Sky from providing their services to you. The latest update box should say Your order has been completed. You can try phoning plusnet asking if they have successfully cancelled/migrated your service, and also phone Sky and ask if there have been any problems activating your line. Seeing these overlapping orderdates is pretty common now, and it might be an explanation for all these 'problems'

    4. #3
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      How do you track this online via bt.com if neither side of the order is actually with BT?

      I've looked at my BT account and I can only find a place to track orders for BT Broadband. I'm in process of cancelling an Orange connection and would like to see what it says.

      I'm confused.

      Cheers,

      Andrew.

    5. #4
      OhNoes's Avatar
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      Orders which go over a BT phoneline should show up on the website, regardless of which ISP has made them. Go to http://bt.com/business/ordertracking and click track your landline order. you might need to register an account and input the account number + telephone number.

    6. #5
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      Fantastic!

      Thanks for the help. I had been clicking on the 'Track your broadband order' which showed nothing. I tried the 'Track your landline order' and bingo!

      It shows a due date of 11-SEP-2006 for my CEASE request, but no appointment date.

      Fingers crossed the cease goes through on Monday so that I can place my Sky order!

      Andrew.

    7. #6
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      I don't think they ever fill in the appointment date - well they didn't with mine. Just check back daily as it gets updated every day or so and as long as it keeps reporting "In Progress" then I reckon you'll be fine.

      spcdust

    8. #7
      Phil's Avatar
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      Hi Guys,

      My order status on the BT site shows that the current service will be terminated on Sept 12th.

      But the new provide for the LLU share order is showing as complete?

      I havent tried the new router but would it be possible that both are active together? I thought the LLU was a physical change of the connection at the exchange?

      Cheers

    9. #8
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      Try the new router, they cannot enable you without disconnecting the previous isp.



      Let us know!

    10. #9
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      there has been delays in activations but this seems to be BT's fault i phoned today because i was supposed to be connected yesterday but it looks like next week now
      "To help would be a great adventure"

     

     

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