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    Keep getting disconnected when I'm downloading!

    This is a discussion on Keep getting disconnected when I'm downloading! within the Sky Broadband help forums, part of the Sky Broadband help and support category; I switched from Tiscali to Sky Broadband last month but whenever I download at high speeds (e.g. downloading a torrent ...

    1. #1
      jamie21's Avatar
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      Keep getting disconnected when I'm downloading!

      I switched from Tiscali to Sky Broadband last month but whenever I download at high speeds (e.g. downloading a torrent or movie at 800kb/s) my internet loses connection and I have to restart my computer in order for it to work again.

      It seems to download for around 2 minutes (although this varies, sometimes it's 5 minutes, sometimes it's 1 minute), which means I can't leave my computer on to download files!

      What seems to be the problem? I bought a new DSL wire but it still happens. I haven't changed any settings on the Sky Netgear wireless modem I recieved. I'm running Windows XP SP2 and have a direct ethernet connection to my computer, any help would be appreciated as it's very annoying!

      Cheers in advance!


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    3. #2
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      Re: Keep getting disconnected when I'm downloading!

      Welcome to the forum

      You'll find a great deal of useful info on the forum much of it "stickied". Can I suggest you spend a little time reading a few posts. Start with the stickies in my signature at the bottom of this post then maybe have a look at the cabling and faceplate help forum followed by the router stats forum.

      For disconnection issues look to UPnP as a possible issue and turn it off and/or check your noise margins.

    4. #3
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      Re: Keep getting disconnected when I'm downloading!

      Thanks for the help, I read all the posts I could including the stickys, however my line attenuation seems to be right (I'm 2.3km from my exchange so 32.db is right) and my noise margins are very high (12.5db). Here are the full stats:

      ADSL Link Downstream Upstream
      Connection Speed 8096 kbps 768 kbps
      Line Attenuation 32.0 db 20.0 db
      Noise Margin 12.8 db 13.0 db

      I turned off UPnP on my router settings, but STILL get disconnected when downloading at high speeds. Any help?

    5. #4
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      Re: Keep getting disconnected when I'm downloading!

      If it is more disconnects when using Torrents, it is possible you have your upload speed set too high, try turning it down a bit, within the Torrent software.




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    6. #5
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      Re: Keep getting disconnected when I'm downloading!

      Well from the stats you've posted it looks like you've been capped at 8096kbps when 32db would support close to 16000kbps.

      If you have been capped then presumably your line has considerable errors. If they are very high then really blasting your connection could overwhelm the router and disconnections could easily happen. As Newsreader suggests, you may find reducing your upload speed helps but better to get rid of the noise if you can (assuming this is the problem).

      To see what sort of error level you are getting please reboot the router then run it hard for a while until it disconnects. Then using Mognuts utility (see tech forum sticky) extract your full stats.

    7. #6
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      Re: Keep getting disconnected when I'm downloading!

      OK I tried setting my upload speeds to just 1kb/s and still got disconnected so pretty sure that's not the problem.

      I rebooted the router and ran it hard as you said until it disconnected, however when I did this mognuts utility no longer worked (nothing happened when I clicked the buttons on there) so had to restart my computer. Once I restarted I ran mognuts utility again and pressed 'Get detailed modem statistics' and then pressed 'Download netgear.cfg file'. I've uploaded the file as a zip file below, I'm not sure where to go from here as like you said, the line seems to be capped!
      Attached Files Attached Files

    8. #7
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      Re: Keep getting disconnected when I'm downloading!

      Here's the netgear file info from the netgear zip file I attatched above:

      /usr/sbin/adslctl: ADSL driver and PHY status
      Status: Showtime Channel: INTR, Upstream rate = 768 Kbps, Downstream rate = 8096 Kbps
      Link Power State: L0
      Mode: G.DMT
      Channel: Interleave
      Trellis: ON
      Line Status: No Defect
      Training Status: Showtime
      Down Up
      SNR (dB): 13.2 14.0
      Attn(dB): 32.0 20.0
      Pwr(dBm): 19.8 9.0
      Max(Kbps): 10304 1216
      Rate (Kbps): 8096 768
      G.dmt framing
      K: 254(0) 25
      R: 12 16
      S: 1 8
      D: 64 8
      ADSL2 framing
      MSGc: 1 1
      B: 254 25
      M: 1 8
      T: 1 1
      R: 12 16
      S: 1.0470 8.6153
      L: 2040 208
      D: 64 8
      Counters
      SF: 50636 50634
      SFErr: 0 0
      RS: 6886538 430389
      RSCorr: 16 0
      RSUnCorr: 0 0

      HEC: 0 0
      OCD: 0 0
      LCD: 0 0
      Total Cells: 16442148 0
      Data Cells: 2254789 0
      Drop Cells: 0
      Bit Errors: 0 0

      ES: 0 0
      SES: 0 0
      UAS: 51 0
      Total time = 15 min 39 sec
      SF = 50636
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      Latest 1 day time = 15 min 39 sec
      SF = 50636
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      Latest 15 minutes time = 39 sec
      SF = 2353
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      Previous 15 minutes time = 15 min 0 sec
      SF = 48283
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      Previous 1 day time = 0 sec
      SF = 0
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0

    9. #8
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      Re: Keep getting disconnected when I'm downloading!

      No they don't tell anything as it looks like your router rebooted which would have cleared your stats.

      It is beginning to sound like you might have a router problem as you should be able to access your router even if your internet connection has dropped. Next time you lose connection just try and log into the router admin pages and let me know whether you were successful.

    10. #9
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      Re: Keep getting disconnected when I'm downloading!

      Nope, you're right - when I downloaded and the router disconnected, I couldn't access the router from the 192.169.0.1 page anymore, in fact it just wouldn't load up.

      Maybe there's something wrong with my computer? Is there any way to find out? Appreciate the help btw!

    11. #10
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      Re: Keep getting disconnected when I'm downloading!

      I don't think you should find you're locked out of the router - ever. when connected by ethernet. I think you may have a router fault or possibly a router cable fault. It's a long shot but if you have another RJ11 try that. There were a few posts some months ago where posters reported faulty cables/sockets on the router which were fixed by another cable or by rubber banding the cable to the router to stop it moving.

      I don't think you have a PC problem. If someone else has another idea hopefully they'll chip in.

      PS Hopefully it's a typo but the default router address is 192.168.0.1

     

     
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