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    Crap Speeds Terrible Service

    This is a discussion on Crap Speeds Terrible Service within the Sky Broadband help forums, part of the Sky Broadband help and support category; HAD A SOLID 3MB CONNECTION WITH BT JOINED SKY, 1ST FEW DAYS GOT 2,5MB THOUGHT OK LIVE WITH THAT THEN ...

    1. #1
      greddy's Avatar
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      Crap Speeds Terrible Service

      HAD A SOLID 3MB CONNECTION WITH BT JOINED SKY,

      1ST FEW DAYS GOT 2,5MB THOUGHT OK LIVE WITH THAT

      THEN XCHANGE GOT UPGRADED WITH SKYS LLU MY SPEED DROPPED

      thinkbroadband :: Broadband Speed Test

      LATEST SPEED TONIGHT

      thinkbroadband :: Broadband Speed Test

      As this is a sky support site, maybe someone will have an address for James murdoch?

      btw spent several hours on phone to sky cc, which im not paying for,
      as switched to sky talk also.


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    3. #2
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      Re: Crap Speeds Terrible Service

      Hi

      How long have you been connected for?

      You will get varying speeds for the first 10 days, after which your connection should settle at the best speed your line can handle.




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    4. #3
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      Re: Crap Speeds Terrible Service

      Interesting..... I too am on Connect and have been for a little over 2 months. My initial speed was also consistently 2 - 2.5 Mbs and remained around there until the last week or so. I now seem to be down to around 1.7Mbs - not so bad as Greddy I know but a deterioration all the same.

      Coincidentally (?) my exchange has also been recently unbundled. Does this mean the unbundling has been at the expense of the Connect users? Perhaps we need to migrate to one of the packages as promised when we joined with the £5 Connect offer.

      I spoke with support regarding why I haven't been offered a package (Basic, Mid, Max) and was told I had to wait until the "system" spat out my number, to avoid an interruption of my service. They did confirm that I was indeed eligible at my exchange. It strikes me that if this is the best speed I can expect at my distance from the exchange I might just as well go for the free basic package and save myself £5 a month.

      So I am waiting for the letter.......


      Btw, thanks for a great site. It has been invaluable to me!

    5. #4
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      Re: Crap Speeds Terrible Service

      current line stats.

      Connection Speed 3200 kbps 448 kbps
      Line Attenuation 63.5 db 31.5 db
      Noise Margin 6.1 db 10.0 db

      latest speed test

      thinkbroadband :: Broadband Speed Test

      still only getting less than half a meg

      Tried to improve by:

      several different filters,
      adslnation face plate
      cut ring wire
      different router Bt voyager 2110

      none of the above helped.

    6. #5
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      Re: Crap Speeds Terrible Service

      Noise Margin 6.1 db 10.0 db
      Will be your problem, try rebooting and see if it helps.




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    7. #6
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      Re: Crap Speeds Terrible Service

      ok After reboot

      line stats as follows:

      Connection Speed 3168 kbps 448 kbps
      Line Attenuation 63.5 db 31.5 db
      Noise Margin 5.9 db 10.0 db

    8. #7
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      Re: Crap Speeds Terrible Service

      From Saturdays post


      Noise Margin and disconnections.

      ADSL2+, the technology used for Sky ADSL LLU products should adapt in near real time to changes in noise levels. It should but for some reason in the Sky implementation it (currently) doesn’t. This can be bad news for users because the router needs a certain margin to operate properly. For the Sky router, connection difficulties become apparent if the margin drops below a little over 6db and connection is generally lost if it drops below about 5db. So if you last powered up your router in a “quiet” part of the day, then come evening there is a chance your noise margin may drop below that required for a stable connection.

      Until Sky are able to implement ADSL2+ to automatically correct this problem and renegotiate with the exchange as needed the user must take a simple preventative step: it is easy – power up your router at the time of highest noise and it will sync at 6.9db with the highest speed it can.

      The noisiest time of day is typically the evening between about 5pm and 11pm but you may find variations through the day.

      To "lock" your router to a high noise margin do the following:

      * open a separate browser window, log into the router and open up the stats page and leave it open
      * if your noise margin is at 6.5db or lower then reboot.
      * keep your eye on the stats from time to time - if it reaches or drops below 6.5db again then reboot
      * keep doing this until it stops dropping


      If you then leave the router powered up and connected to the exchange (you can turn the PC off) then it should always have an adequate noise margin right through the following days from then on.

      Alternatively have a look at Mognuts' utility in the sticky in the Tech Discussion forum. With this you can change your noise margin at will. If you consider this route then please be aware that there is always a risk that you could mess up your router. Any changes you make should be removed with a reboot but I think I should ensure that you understand the risks involved.

      http://www.skyuser.co.uk/forum/speed...explained.html




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      Re: Crap Speeds Terrible Service

      thanks for reply, but in theory im on connect package,
      and as far as im aware, using BTs kit,

      the problem started the day the xchange got LLU Green light for sky

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      Re: Crap Speeds Terrible Service

      afaik The 5.9 that shows on your second stats, if you follow the advice I posted should sort that out. Your router likes it best if above 6.9, however like you say it could be related to the LLU.




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    11. #10
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      Re: Crap Speeds Terrible Service

      and if its not possible to get beyond 6.1 after say 30-40 reboots?

      what would you suggest?

     

     
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