Your forum username:
Do you already have an account?
Forgot your password?
  • Log in or Sign up


    Welcome to Sky User - The Unofficial Support Forum for everything Sky! - Proudly helping over 65k members.


    Advertisement

    Page 1 of 2 12 LastLast
    Results 1 to 10 of 19

    Email address for Technical Support ?

    This is a discussion on Email address for Technical Support ? within the Sky Broadband help forums, part of the Sky Broadband help and support category; Does anyone have a valid email address for SkyBroadband Technical Support ? I have tried 3 times the one posted ...

    1. #1
      Smileruk's Avatar
      Smileruk is offline Sky User Member
      Exchange:
      Broadband ISP: Max
      Router:
      Sky TV:
      Join Date
      Feb 2007
      Posts
      3
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Email address for Technical Support ?

      Does anyone have a valid email address for SkyBroadband Technical Support ?
      I have tried 3 times the one posted in this forum i.e.broadbandtechnicalsupport@bskyb.com but all have bounced back marked 'recipient name is not recognised'


      Can anyone help?


      Cheers


      Smileruk


    2. Advertisement
    3. #2
      intheknow!'s Avatar
      intheknow! is offline Sky User Member
      Exchange:
      Broadband ISP: Connect
      Router:
      Sky TV:
      Join Date
      Nov 2006
      Posts
      47
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: Email address for Technical Support ?

      that email address has been closed now,

      Sky.com - Customer Support>Contact Us>Kana Form

      thats the new link u need to contact tech support via email!!

    4. #3
      Isitme's Avatar
      Isitme is offline Sky User Moderator
      Exchange: Bannockburn
      Broadband ISP: Sky Fibre Unlimited
      Router: Sky Hub SR102
      Sky TV: Sky+ HD
      Join Date
      Dec 2006
      Location
      Central Scotland
      Posts
      34,131
      Thanks
      64
      Thanked 1,641 Times in 1,602 Posts

      Re: Email address for Technical Support ?

      How long did they take to bounce back? I sent one this morning and it has not yet returned. I take it that the i.e. in front of the address is there by accident and was not used as part of the address. I did read somewhere on the forum that emails were no longer being accepted by support and then I read later, that one had been replied to

    5. #4
      NewsreadeR's Avatar
      NewsreadeR is offline Site Founder
      Exchange: Marshalls Cross
      Broadband ISP: Sky Broadband Unlimited
      Router: Sagem F@ST 2504n
      Sky TV: Sky+HD box
      Join Date
      Aug 2006
      Location
      St Helens
      Posts
      22,211
      Thanks
      108
      Thanked 373 Times in 304 Posts
      Blog Entries
      48

      Re: Email address for Technical Support ?

      I just sent one as well to see what's going on.




      ~ Never, ever, argue with an idiot. They'll drag you down to their level and beat you with experience ~

      Follow us on Twitter @skyuser

    6. #5
      Smileruk's Avatar
      Smileruk is offline Sky User Member
      Exchange:
      Broadband ISP: Max
      Router:
      Sky TV:
      Join Date
      Feb 2007
      Posts
      3
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: Email address for Technical Support ?

      Thanks for your reponse.I have attempted to complete my query via this link and the online enquiry form but it refuses to complete and be forwarded!
      Maybe there is a hitch tonight with the Sky Support website so I will try again tomorrow.Coincidentally I also today received an email from Sky Customer services confirming your reply is correct.

    7. #6
      obvious's Avatar
      obvious is offline Sky User Member
      Exchange: Neath
      Broadband ISP: Sky Broadband Unlimited
      Router: Netgear V2 DG934G
      Sky TV: Sky+HD box
      Join Date
      Feb 2007
      Posts
      72
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: Email address for Technical Support ?

      Since sky have withdrawn the email facility then as far as I can see there's ample justification for publishing a list of Sky executives and the common email address format they use.

      The email format is well known. It's firstname.lastname@bskyb.com and (from freely available public info) the directors are:-

      Chase.Carey
      Jeremy.Darroch
      David.DeVoe
      David.Evans
      Nicholas.Ferguson
      Andrew.Higginson
      Allan.Leighton
      James.Murdoch
      Rupert.Murdoch
      Jacques.Nasser
      Gail.Rebuck
      Lord.Rothschild
      Arthur.Siskind
      Lord.Wilson
      Leslie.Hinton
      Now a few of these would probably bounce but next time you've got a technical problem, why not ask Lord Rothschild what he thinks of your router stats. Make sure to point out that sky have withdrawn email support so you thought it best to work from the top down
      Last edited by obvious; 01-04-07 at 11:49 PM.

    8. #7
      reddwarfcrew's Avatar
      reddwarfcrew is offline Sky User Moderator
      Exchange:
      Broadband ISP: Sky Fibre Unlimited Pro
      Router: Sky Hub SR102
      Sky TV: Sky+HD box
      Join Date
      Sep 2006
      Posts
      6,074
      Thanks
      32
      Thanked 92 Times in 85 Posts

      Re: Email address for Technical Support ?

      I've always wondered how successful it is mailing these people.

      I would have thought that their mailbox is managed by a PA who would just forward on such emails to the Customer Service Dept.

    9. #8
      obvious's Avatar
      obvious is offline Sky User Member
      Exchange: Neath
      Broadband ISP: Sky Broadband Unlimited
      Router: Netgear V2 DG934G
      Sky TV: Sky+HD box
      Join Date
      Feb 2007
      Posts
      72
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: Email address for Technical Support ?

      You'd be surprised. I haven't tried the Sky ones (except for the Murdochs) but have had what seem to be personal replies from quite a few 'top 20' directors over the years.

      With the major players, you're much more likely to get a personal reply if you target the director in charge of the specific area of concern rather than just going for the MD/CEO/Chairman.

      Annual reports and investor relations sites are a goldmine.

    10. #9
      Tezcatlipoca's Avatar
      Tezcatlipoca is offline Sky User Moderator
      Exchange: Cambridge (EACAM)
      Broadband ISP: Sky Fibre Unlimited Pro
      Router: Sky Hub SR101
      Sky TV: Sky+HD box
      Join Date
      Feb 2007
      Location
      Cambridge
      Posts
      855
      Thanks
      13
      Thanked 7 Times in 7 Posts

      Re: Email address for Technical Support ?

      I've had personal replies before from various directors at what was then ntl.


      I've heard that BT's Ben Verwaayen tends to reply swiftly to problems BT customers email him about.

    11. #10
      obvious's Avatar
      obvious is offline Sky User Member
      Exchange: Neath
      Broadband ISP: Sky Broadband Unlimited
      Router: Netgear V2 DG934G
      Sky TV: Sky+HD box
      Join Date
      Feb 2007
      Posts
      72
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: Email address for Technical Support ?

      Quote Originally Posted by Tezcatlipoca View Post
      I've had personal replies before from various directors at what was then ntl.


      I've heard that BT's Ben Verwaayen tends to reply swiftly to problems BT customers email him about.
      Funny you should say that. I had a 99 charge for reporting a noisy line last week (when they claimed no fault found but the problem mysteriously cleared up) and got a reply from Mr. Verwaayen.

     

     
    Page 1 of 2 12 LastLast

    Tags for this Thread

    Posting Permissions

    • You may not post new threads
    • You may not post replies
    • You may not post attachments
    • You may not edit your posts
    •  
    SkyUser - Copyright © 2006-2017. SatDish and NewsreadeR | SkyUser is in no way affiliated with Sky Broadband / BSkyB
    RIPA NOTICE: NO CONSENT IS GIVEN FOR INTERCEPTION OF PAGE TRANSMISSION