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    Email address for Technical Support ?

    This is a discussion on Email address for Technical Support ? within the Sky Broadband help forums, part of the Sky Broadband help and support category; Originally Posted by obvious Since sky have withdrawn the email facility then as far as I can see there's ample ...

    1. #11
      indefatigable's Avatar
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      Re: Email address for Technical Support ?

      Quote Originally Posted by obvious View Post
      Since sky have withdrawn the email facility then as far as I can see there's ample justification for publishing a list of Sky executives and the common email address format they use.

      The email format is well known. It's firstname.lastname@bskyb.com and (from freely available public info) the directors are:-



      Now a few of these would probably bounce but next time you've got a technical problem, why not ask Lord Rothschild what he thinks of your router stats. Make sure to point out that sky have withdrawn email support so you thought it best to work from the top down
      I hope you realise that if you send an email to an executive, they will have someone reading the emails, and if its not relevant to the executive, it just gets passed to the correct department, making it a longer wait for a reply. your better off just emailing the department.

      and Sky have not withdrawn email support, it is now accessible through a website rather than an email address. you send in your request, and Sky replies to your email address.


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    3. #12
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      Re: Email address for Technical Support ?

      Quote Originally Posted by indefatigable View Post
      I hope you realise that if you send an email to an executive, they will have someone reading the emails, and if its not relevant to the executive, it just gets passed to the correct department, making it a longer wait for a reply. your better off just emailing the department.

      and Sky have not withdrawn email support, it is now accessible through a website rather than an email address. you send in your request, and Sky replies to your email address.
      Sorry, do you mean longer than 5 days or longer than 10 days? I forget which is the standard tier3 'guaranteed' response time. Not that it matters as they dont stick to even these huge windows of opportunity.

      In truth, you couldn't be more wrong if you tried.

      ...And the last time I tried the website it didn't allow me to respond to any of the 'form' emails that they'd send out.

      ..but thanks for bringing the thread up again. Here's that list of directors:-
      Chase.Carey
      Jeremy.Darroch
      David.DeVoe
      David.Evans
      Nicholas.Ferguson
      Andrew.Higginson
      Allan.Leighton
      James.Murdoch
      Rupert.Murdoch
      Jacques.Nasser
      Gail.Rebuck
      Lord.Rothschild
      Arthur.Siskind
      Lord.Wilson
      Leslie.Hinton
      Last edited by obvious; 19-04-07 at 10:54 PM.

    4. #13
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      Re: Email address for Technical Support ?

      mmm, I have just tried to send an email to Robert.Murdoch@bskyb.com but it has been returned undeliverable. Are these emails now turned off too?? help

      joe

    5. #14
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      Re: Email address for Technical Support ?

      Quote Originally Posted by joe1978 View Post
      mmm, I have just tried to send an email to Robert.Murdoch@bskyb.com but it has been returned undeliverable. Are these emails now turned off too?? help

      joe
      Try james.murdoch@bskyb.com. I dont think there's a Robert Murdoch, just Rupert and James. James is head of Sky.

    6. #15
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      Re: Email address for Technical Support ?

      Oops, I meant to type rupert. I did try to send to rupert.murdoch... promise!
      I'll try james now.
      thanks obvious

      joe

    7. #16
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      Re: Email address for Technical Support ?

      hehe. Let us know how you get on. Everyone seems to use use one of the Murdoch addresses. Maybe some of the other directors are feeling left out.

    8. #17
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      Re: Email address for Technical Support ?

      Quote Originally Posted by obvious View Post
      Try james.murdoch@bskyb.com. I dont think there's a Robert Murdoch, just Rupert and James. James is head of Sky.
      I used this email address a while ago when I had sky box problems and suffered some shoddy service.

      It ended up with some special customer service team. Got superb results in the end (brand new Sky+ box)...
      Every day when I wake up I thank the Lord I'm Welsh

    9. #18
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      Re: Email address for Technical Support ?

      Emailing Mr Murdoch was the best move I made, granted "he" personally didn't reply (I didn't expect him to anyway..) but my issues were sorted VERY quickly... mind you that was NOT using my sky.com address lol ..

      Its amazing what an email address can do..

      Does make you think doesn't it? lol

    10. #19
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      Re: Email address for Technical Support ?

      I emailed James Murdoch and within a few days I got a very nice response from the Broadband CS team saying that they would either call me whenever I wanted, or move me down to the MID package etc. I emailed back and I am no waiting for someone from TS to call me. Hopefully things will be sorted now soon.

     

     
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