Latest email from Sky - after registering an interest
This is a discussion on Latest email from Sky - after registering an interest within the Sky Broadband help forums, part of the Sky Broadband help and support category; Dear Mr NewsreadeR Just a quick update to let you know we are making good progress with the roll out ...
- 06-09-06, 07:00 PM #1Site FounderExchange: Marshalls CrossBroadband ISP: Sky Broadband UnlimitedRouter: Sagem F@ST 2504nSky TV: Sky+HD box
Latest email from Sky - after registering an interestDear Mr NewsreadeR
Just a quick update to let you know we are making good progress with the roll out of Sky Broadband. As someone who’s already registered their interest, you will be amongst the first to know when Sky Broadband is available to buy in your area.
Our fantastic Base, Mid and Max products will be coming to your area.
In the meantime, we’ll also give you the option to take our Sky Broadband Connect product, which offers up to 8Mb with a huge 40GB monthly usage allowance. At only £17 a month, Connect costs less than the equivalent BT package. We will let you know when each of these options is ready to buy.
We are working to ensure Sky Broadband Connect is available to you as soon as possible; and Sky Broadband Base, Mid and Max should be in your area by Christmas. If you choose to take Sky Broadband Connect, we’ll automatically switch you to Mid when it becomes available. Naturally, demand is high, but we’re doing all we can to bring Sky Broadband to you without too much delay.
Finally, as a Sky customer, you can get Sky Talk which offers you unlimited UK** landline calls anytime of the day or night for just £5 a month. Also all calls to mobile and international numbers are 5% lower than BT Together Option 1. You keep your existing BT number and simply pay Sky for your Sky Talk call charges and BT for your line rental. You don't need broadband to get Sky Talk and it is available now, so why wait? Call 08452 787878 today, to join Sky Talk.
We'll continue to keep you fully up to speed with our progress in your area. Simply keep an eye out for further emails from us.
Senior Product Manager
- 06-09-06, 07:03 PM #2
Go for it mateRay
Some Advice.. Its always advisable to inform your old ISP as soon as you have migrated that you have moved.
If you would like to know the straight line distance to your exchange then
Would you like an idea of the possible speeds you will get with the Max Package then click here or for the Connect Package then click here
- 06-09-06, 07:09 PM #3
As they are quote 3 months plus, before Sky Broadband is available in your area,
They may, (only may mind you) get this Router mess sorted out.
- 06-09-06, 07:14 PM #4Site FounderExchange: Gravesend, NDGRABroadband ISP: Virgin XXL 200Router: Non Sky RouterSky TV: Yes
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- 06-09-06, 07:16 PM #5Site FounderExchange: Marshalls CrossBroadband ISP: Sky Broadband UnlimitedRouter: Sagem F@ST 2504nSky TV: Sky+HD box
Although i understand fully everyones frustration, i think really we should be giving them a break.
They are a brand new venture and yes they will make mistakes. Thats life, if it takes 3 months for me to get sorted i can cope with that I may even get some compo.
I am prepared to give them a chance and see how they progress, afterall that is why we launched this venture. To present a fair and balanced and helpful community to discuss the good and the bad.
If they **** up and it goes boobs up, after giving them a chance ie 6 months or so, then i can change my mind.
To me broadband is not a life or death necessity, and i lived for nearly 30 years without it.
I just wish Sky would stop taking new registrations, until they are confident they can get it right first time. But mark my words they will get it right.
Only after seeing the whole story can Sky put things right, i bet you any money, they read here every day (Hi Sky staff btw) and are listening and acting on things.
At least with this forum being independant the bad dont get removed and is available for people to make their own mind up.
- 06-09-06, 07:24 PM #6
I agree, they are new to broadband, but I think most peoples complaints are not about Sky broadband, but lack of Customer Care,
When things go wrong, and its sods law they always will, and Sky have had customer Service for 17+ years.
The Customer should not have to spend hours and £££ on the phone, trying to find out what the problem is,
They should be contacting their Customers, by using the customers current email address, which most people supplied when they 1st registered interest.
Thats the case for the prosecution, ye'r honour
- 06-09-06, 07:26 PM #7Site FounderExchange: Marshalls CrossBroadband ISP: Sky Broadband UnlimitedRouter: Sagem F@ST 2504nSky TV: Sky+HD box
Lawman, you are entirely correct, their support is less than adequate.
Give them a few months and i bet they are shoot hot tho
Last edited by NewsreadeR; 06-09-06 at 07:54 PM.
- 06-09-06, 07:53 PM #8
Of that, Ive no doubt,
they are good at what they do......customer service excluded.
- 06-09-06, 08:41 PM #9
I got pretty much the same email today, think it's the third one I've had ..
They keep teasing with "It's nearly ready .... but you'll have to wait a bit longer"
I'm ready to jump ship from Pipex, but will have to move to the 'Connect' service first before Max is available 'in the new year' ..
Wish they'd get a wriggle on
- 06-09-06, 10:10 PM #10
I couldn't agree more with Lawman.
Thing is, I AM getting stressed out about it, I AM spending far too long on the phone to them, I AM having to pay ££££ to speak to people who seem unable to help me, and I bet that I'm going to be charged as of 25th Aug for a service that Sky have been unable to support thus far.
Again, I accept that there will be teething problems, but Sky have not helped themselves by their lack of support. With this in mind, I still maintain that I was right to inform the various authorities and computer mags - obviously Joe public currently dont figure (otherwise there would have been better response and better customer CARE from Sky).