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    Switch from BT to Sky and keep e-mail address ?

    This is a discussion on Switch from BT to Sky and keep e-mail address ? within the Sky Broadband help forums, part of the Sky Broadband help and support category; Yep, The main which BT send the online bill to, And 5 extra ones!...

    1. #21
      Keiran2K8's Avatar
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      Re: Switch from BT to Sky and keep e-mail address ?

      Yep, The main which BT send the online bill to, And 5 extra ones!


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    3. #22
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      Re: Switch from BT to Sky and keep e-mail address ?

      Then it looks like you've not been switched to PAYG - odd. Their systems are automatic so there shouldn't be a possibility of "forgetting".

      What product does it say you're on when you go to "my account" from the portal? Have you signed up to Yahoo Premium mail? Sure you're not still paying for Broadband?

    4. #23
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      Re: Switch from BT to Sky and keep e-mail address ?

      Nope not paying for Broadband, Product says "BT Total" assuming? BT Total Broadband?
      Nope No premium mail, I dont really use it much, So they can turn it off whenever they like"

    5. #24
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      Re: Switch from BT to Sky and keep e-mail address ?

      If you're showing as BT Total (i.e. BB) then I'm really surprised that you're not being billed - I think they'd have to suppress this manually as the billing system will usually bill against a product.

      Were you on billing via CC or phone bill? I suggest you check carefully. You wouldn't be the first person where the migration has changed providers but not ceased billing from the old one.

    6. #25
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      Re: Switch from BT to Sky and keep e-mail address ?

      Billing via Phone Bill, We left BT last Feb. Full cancel and moved to Telewest, And no exta billing for the email or broadband. I suppose it wont be long before they catch on!

    7. #26
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      Re: Switch from BT to Sky and keep e-mail address ?

      I am the same as Fibre Optic here with one main account and 4 sub ones. My billing is different in that I was billed by CC.

    8. #27
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      Re: Switch from BT to Sky and keep e-mail address ?

      @Alan, What does it say under your "My Account" what product do you get?

    9. #28
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      Re: Switch from BT to Sky and keep e-mail address ?

      "BT Yahoo! Pay-as-you-go" - so it looks like they changed me over and I guess that is why I can still access both my email and my webspace.

    10. #29
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      Re: Switch from BT to Sky and keep e-mail address ?

      Quote Originally Posted by Alan b View Post
      I am the same as Fibre Optic here with one main account and 4 sub ones.
      No, not the same as Fibre. he has main plus 5 subs. You (and I) have main and 4 subs which is what you get on PAYG.

      The BT system still thinks Fibre is a BB customer - why they aren't billing him for that is a mystery.

    11. #30
      Keiran2K8's Avatar
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      Re: Switch from BT to Sky and keep e-mail address ?

      Saturday, Did/Do you also pay by CC, As it could be because we pay the Giro way, It hasnt changed or summot?

     

     
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