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    Router seeming to drop connection

    This is a discussion on Router seeming to drop connection within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hello I'm new here but have been trawling through some threads to see if I can find a resolution to ...

    1. #1
      BruceTheShark's Avatar
      BruceTheShark is offline Sky User Member
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      Router seeming to drop connection

      Hello

      I'm new here but have been trawling through some threads to see if I can find a resolution to the problems I have started to encounter on my Sky Broadband Max.

      Up until recently, all was fine. Then, in evenings especially, the browsing comes to a complete halt, you get kicked out of MSN messenger, yet the router says it is still connected. After powering off the router and powering it back up again, all comes back to life, and then, later in the evening, it will drop again.

      Last night, it became almost comical. This happened whilst on the phone to Sky, then last evening I had to reboot the router 5 times between 1045 and 1130 as the connection kept dropping and my PS3 had no internet connection time and again.

      Overall, it has started to become truly annoying. Can anyone advise the best course of action to resolve this? I have a tier 3 call raised, but if I don't get something sorted soon, my missus will not let me hear the end of it PlusNet never used to drop...


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    3. #2
      Saturday's Avatar
      Saturday is offline Sky User Super Mod
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      Re: Router seeming to drop connection

      Welcome to the forum

      The two most common causes of dropped connections are the UPnP "bug" and falling noise margins.

      To solve the first, turn off UPnP in the router and reboot both the router and the PC.

      To solve the second (which sounds the likely cause of your problem), there are two solutions, both described in the first sticky in my signature at the bottom of this post.

    4. #3
      pjames.79's Avatar
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      Re: Router seeming to drop connection

      Hi, I really REALLY hope Im not tempting fate here... but I had the same problem - 2 routers and several hours on the phone to customer service (hmm) and no resolutions until I read this site and tried removing the Upnp from the router.. been connected now for nearly an hour and a half so fingers crossed!!! All in all, I think Sky are pretty good, sadly they have followed suit and sent all customer services to 'non-english' centres so bear with it. If you have no joy with them, hang up straight away and within 3 goes you'll get a friendly scotsman

    5. #4
      BruceTheShark's Avatar
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      Re: Router seeming to drop connection

      Thanks all. I've removed UPnP and things are okay atm! Had to reboot as the PS3 would not connect to the router - is now so I'll see how things go.

      I'll do some more reading as well - thx Saturday!

    6. #5
      pjames.79's Avatar
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      Re: Router seeming to drop connection

      Morning!
      Just a quick update after removing Upnp ... Connected at 6pm last night on Ethernet, went wireless about 9 and one small 'drop' at 10.30.
      been connected this morning for 3 hours, all good so far.
      (by the way I wasnt on the laptop all that time!! left it running so I could keep an eye on it!)

    7. #6
      Drummergirl's Avatar
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      Re: Router seeming to drop connection

      How do you turn off the Upnp???

    8. #7
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      Re: Router seeming to drop connection

      Enter 192.168.0.1 into your web browser and enter

      In the box that appears enter:

      Username = admin
      Password = sky (unless you have changed it)

      At the bottom of the page on the left-hand side, click UPnP. Once in there untick the 'Turn UPnP On' box and click 'Apply'.

      While you are in there it is advisable to change the password, to something less obvious, for security reasons.

      Then reboot both router and pc.
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    9. #8
      fihart's Avatar
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      Re: Router seeming to drop connection

      Quote Originally Posted by Drummergirl View Post
      How do you turn off the Upnp???
      Open IE and type 192.168.0.1 in the address bar. When login box appears User is admin Password is sky. UPnP has its own entry in the router interface.

    10. #9
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      Re: Router seeming to drop connection

      Thanks, I'll give it a go

    11. #10
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      Re: Router seeming to drop connection

      i've been on sky bb maxfor 3 days now.(having changed from ntl) at first my connection dropped every time i closed the browser or at random after 20 mins or so.needless to say i was not best pleased!
      found the answer was to let my belkin software handle the connection rather than microsoft windows utility. its now been on 24hours no prob.

     

     
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