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    Loss of connection and loss in game

    This is a discussion on Loss of connection and loss in game within the Sky Broadband help forums, part of the Sky Broadband help and support category; The first socket "Master" should be what they call an NTE5 unless it is really old ie over 10 - ...

    1. #11
      Koala5's Avatar
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      Re: Loss of connection and loss in game

      The first socket "Master" should be what they call an NTE5 unless it is really old ie over 10 - 15 years. If you undo the face plate screws and pull it off it should reveal a test socket behind there. If you plug into that it will mean any extension wiring will be isolated you are connected direct onto the BT line, so you can isolate any problem either to internal wiring or the BT line. It is difficult to be sure about anything without detailed stats over a period of time. This might be nothing to do with your problem but is worth a try. The stats you have posted so far look ok.
      In my case they were Ok during the daytime but towards the evening the CRC errors increased rapidly causing frequent disconnects. When I stopped swearing at the router on advice from this forum I found the problem to be due to internal wiring issues. The problem only disapeared when I completely disconnected the extensions. Made some changes to the wiring now all ok.


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    3. #12
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      Re: Loss of connection and loss in game

      /usr/sbin/adslctl: ADSL driver and PHY status
      Status: Showtime Channel: INTR, Upstream rate = 448 Kbps, Downstream rate = 5280 Kbps
      Link Power State: L0
      Mode: G.DMT
      Channel: Interleave
      Trellis: ON
      Line Status: No Defect
      Training Status: Showtime
      Down Up
      SNR (dB): 18.3 24.0
      Attn(dB): 15.5 11.5
      Pwr(dBm): 19.8 12.4
      Max(Kbps): 5824 1196
      Rate (Kbps): 5280 448
      G.dmt framing
      K: 166(0) 15
      R: 16 16
      S: 1 8
      D: 32 4
      ADSL2 framing
      MSGc: 1 1
      B: 158 15
      M: 1 8
      T: 1 1
      R: 16 16
      S: 1.1006 9.0000
      L: 1272 128
      D: 32 4
      Counters
      SF: 3528 3526
      SFErr: 187 0
      RS: 239918 29971
      RSCorr: 163922 0
      RSUnCorr: 3783 0

      HEC: 184 0
      OCD: 1 0
      LCD: 0 0
      Total Cells: 742571 0
      Data Cells: 68124 0
      Drop Cells: 0
      Bit Errors: 0 0

      ES: 312 0
      SES: 86 0
      UAS: 154 0
      Total time = 14 hours 41 min 16 sec
      SF = 3096535
      CRC = 5396
      LOS = 39
      LOF = 0
      ES = 312
      Latest 1 day time = 14 hours 41 min 16 sec
      SF = 3096535
      CRC = 5396
      LOS = 39
      LOF = 0
      ES = 312
      Latest 15 minutes time = 11 min 16 sec
      SF = 37696
      CRC = 1026
      LOS = 4
      LOF = 0
      ES = 16
      Previous 15 minutes time = 15 min 0 sec
      SF = 51695
      CRC = 128
      LOS = 1
      LOF = 0
      ES = 1
      Previous 1 day time = 0 sec
      SF = 0
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      15 minutes interval [-30 min to -15 min] time = 15 min 0 sec
      SF = 52106
      CRC = 639
      LOS = 1
      LOF = 0
      ES = 8
      15 minutes interval [-45 min to -30 min] time = 15 min 0 sec
      SF = 52930
      CRC = 1
      LOS = 0
      LOF = 0
      ES = 1
      15 minutes interval [-60 min to -45 min] time = 15 min 0 sec
      SF = 52931
      CRC = 1
      LOS = 0
      LOF = 0
      ES = 1

      It just timed out for me and my bro at the same time here is stats

    4. #13
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      Re: Loss of connection and loss in game

      Yep you had a surge of CRC errors, so could be related, you need to check out the test socket thing before you go any further.

    5. #14
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      Re: Loss of connection and loss in game

      /usr/sbin/adslctl: ADSL driver and PHY status
      Status: Showtime Channel: INTR, Upstream rate = 448 Kbps, Downstream rate = 6528 Kbps
      Link Power State: L0
      Mode: G.DMT
      Channel: Interleave
      Trellis: ON
      Line Status: No Defect
      Training Status: Showtime
      Down Up
      SNR (dB): 12.4 24.0
      Attn(dB): 21.0 11.5
      Pwr(dBm): 19.8 12.3
      Max(Kbps): 7104 1200
      Rate (Kbps): 6528 448
      G.dmt framing
      K: 205(0) 15
      R: 16 16
      S: 1 8
      D: 32 4
      ADSL2 framing
      MSGc: 1 1
      B: 158 15
      M: 1 8
      T: 1 1
      R: 16 16
      S: 1.1006 9.0000
      L: 1272 128
      D: 32 4
      Counters
      SF: 0 0
      SFErr: 0 0
      RS: 0 0
      RSCorr: 0 0
      RSUnCorr: 0 0

      HEC: 0 0
      OCD: 0 0
      LCD: 0 0
      Total Cells: 58890 0
      Data Cells: 1074 0
      Drop Cells: 0
      Bit Errors: 0 0

      ES: 432 0
      SES: 123 0
      UAS: 242 0
      Total time = 18 hours 26 min 38 sec
      SF = 3883840
      CRC = 8072
      LOS = 69
      LOF = 0
      ES = 432
      Latest 1 day time = 18 hours 26 min 38 sec
      SF = 3883840
      CRC = 8072
      LOS = 69
      LOF = 0
      ES = 432
      Latest 15 minutes time = 11 min 38 sec
      SF = 39698
      CRC = 206
      LOS = 13
      LOF = 0
      ES = 3
      Previous 15 minutes time = 15 min 0 sec
      SF = 52048
      CRC = 620
      LOS = 3
      LOF = 0
      ES = 12
      Previous 1 day time = 0 sec
      SF = 0
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      15 minutes interval [-30 min to -15 min] time = 15 min 0 sec
      SF = 52930
      CRC = 6
      LOS = 0
      LOF = 0
      ES = 2
      15 minutes interval [-45 min to -30 min] time = 15 min 0 sec
      SF = 51577
      CRC = 169
      LOS = 1
      LOF = 0
      ES = 8
      15 minutes interval [-60 min to -45 min] time = 15 min 0 sec
      SF = 52930
      CRC = 1
      LOS = 1
      LOF = 0
      ES = 2


      Just has this happen

    6. #15
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      Re: Loss of connection and loss in game

      I think I've asked 3 times have you tried plugging into the test socket and doe's that improve your disconnections? So I feel like I'm wasting my time a bit.
      Anyway good luck with it mate, Bye.

    7. #16
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      Re: Loss of connection and loss in game

      I told you i didnt have one as my system is too old the main point is in the loft which is no good for me

      i rang up and they did a woose???(or something like that) test apparently a tier 2 tech is gonan ring back today or tomorrow

    8. #17
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      Re: Loss of connection and loss in game

      Apprently tier 3 have sorted the problem but its still happening

      any other ideas guys??

    9. #18
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      Re: Loss of connection and loss in game

      any one its really annoying me now

      im back off to uni soon but i wont it fixed fo0r wheni come back home in the summer

     

     
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