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    New to SKY Wireless

    This is a discussion on New to SKY Wireless within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hi, I have had SKY max with wireless since the weekend. Twenty mins after the engineer left the internet disconnected. ...

    1. #1
      stdami's Avatar
      stdami is offline Sky User Member
      Broadband ISP: Max
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      New to SKY Wireless

      Hi, I have had SKY max with wireless since the weekend. Twenty mins after the engineer left the internet disconnected. It keeps scanning for connection. Using the repair wireless by right clicking on the tray icon, it rebuilds and reconnects. It stays connected until the PC is then shut down. Ever startup we have to repeat this procedure. Any help why this would be happening or a resolution would be very gratefully received. Sadly, I am somewhat technically challenged but am prepared to admit it.

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    3. #2
      fihart's Avatar
      fihart is offline Sky User Member
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      Re: New to SKY Wireless

      While wireless can be convenient it's a bit much that Sky expect user to master it instantly, particularly when there are lots of variable settings and wireless reception is subject to interference and fading.

      Because lots of people have problems there's a guide to setting up wireless in the tutorial section of this site. I also append troubleshooting notes based on my own experience.

      These steps are useful when you have wireless trouble.

      If you have the right hardware, connect to the router by ethernet
      cable. Log in to the router's user interface using Internet
      Explorer. You do this by typing into the address bar
      of the browser.You should then see a log in box. The User name is
      admin the Password is sky.

      Check that the router is set to broadcast SSID name and then
      change it -- because a neighbour may have the same router as you
      and also be on factory settings (which will confuse you).

      Disable all encryption temporarily.
      Log out of the router and turn it off for a minute, then on again.

      If poss. temporarily put the computer in the same room as the
      router to eliminate issues of wireless range.

      Preferably let your wireless adapter's utilities manage the
      connection (rather than Windows). Turn off the Windows firewall

      Scan for any neighbouring wireless networks and make sure you are
      at least three channels away from them (I use Netstumbler which
      also displays noise/interference).

      Turn off or relocate: cordless phone and base, mobile/cellphone,
      video senders etc.

      Once everything is working re-enable encryption and Windows
      firewall. The WPA passphrase should have been supplied by Sky --
      if not, you can create your own (write it down somewhere safe).
      Apply the passphrase to both the router and the adapter.

      If your computer has a wireless adapter which doesn't support WPA
      -- change to WEP encryption.



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