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    Moving to SKY BB from UKONLINE

    This is a discussion on Moving to SKY BB from UKONLINE within the Sky Broadband help forums, part of the Sky Broadband help and support category; Ok I've just got off the phone to UKONLINE to get my MAC code, they said that they don't recommend ...

    1. #1
      scoopy2scoops's Avatar
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      Moving to SKY BB from UKONLINE

      Ok I've just got off the phone to UKONLINE to get my MAC code, they said that they don't recommend using the MAC code to transfer to SKY as they've been getting loads of customers having problems with their MAC codes coming back as invalid, thus resulting in delays getting transferred to SKY. He advised cancelling with UK Online and then just joining up with SKY. I ended up taking his advice and then he tells me after the cancellation that it might be five days before the line will be clear so i can get SKY BB!!

      Would you advise putting my order in with SKY BB now, or waiting the 5 days for the line to clear first.

      Can't help thinking UKONLINE have pulled a fast one.


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    3. #2
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      Re: Moving to SKY BB from UKONLINE

      I would ring Sky and see what they say. Only they know the answers.

      Sounds like an advert for Smarties




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    4. #3
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      Re: Moving to SKY BB from UKONLINE

      I called Sky and they said that they can't process the order until the line has cleared. The CR said he'd never even heared of UKONLINE, but he found it unlikely that a code would be invalid. Maybe it's the difficulty of moving from one LLU provider to another. I guess I'll have to bite the bullet and be without BB for a week or two.

      I did find one other post by googling of someone having a problem with their MAC code coming back as invalid, so maybe the UKONLINE CR was correct.

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      Re: Moving to SKY BB from UKONLINE

      They did used to have a problem, but the new ruling by OFCOM was supposedly to stop this scenario from happening.

      Good luck and keep us informed.




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    6. #5
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      Re: Moving to SKY BB from UKONLINE

      Well i'm not sure but both SKY BB and UKONLINE haven't filled me with the greatest confidence that the process is going to run smoothly. Realistically I can see me without BB for at least two weeks.

      How long should a line take to clear?

    7. #6
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      Re: Moving to SKY BB from UKONLINE

      Quote Originally Posted by scoopy2scoops View Post
      The CR said he'd never even heared of UKONLINE


      ROFL!


      Sky Broadband & UK Online are both part of Easynet, which is part of BSkyB, & both use Easynet LLU.


      I would've hoped that Sky BB CSRs would know that...

     

     

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