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    Tier 3 Info - need some advice pls!

    This is a discussion on Tier 3 Info - need some advice pls! within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hi guys, after finally recieving a router that works (third time lucky!!?) I have connected to the net to find ...

    1. #1
      dontuforgetthis's Avatar
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      Tier 3 Info - need some advice pls!

      Hi guys, after finally recieving a router that works (third time lucky!!?) I have connected to the net to find it running very slow, (especially my emule downloads 2 -10 kb/s max!!). Checking my stats i realised that i was capped at 128 kb/s so rang sky several times to try and speak to tier 3 to get it un capped as they reckon my line is easily capable of the 8 meg i am paying for. However, obviously, i could not get through to tier 3 and have to wait for them to call me back!! Rang on friday afternoon when i had a ticket number issued, how long can i expect to wait for a call back realistically?? are they good at calling people back?? is it as simple a job as just un capping my line to make my connection quicker???

      Any advice would be much appreciated as would anyone elses experience who has had this problem?


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    3. #2
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      Re: Tier 3 Info - need some advice pls!

      yup its a simple job of uncapping your line, we will put it to what your line syncs at best without errors.

      This is done normally within 5 working days of a ticket being raised.

    4. #3
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      Re: Tier 3 Info - need some advice pls!

      Ok, so will that just happen or will they call me back? have heard reports of people waiting ages with no call? if i rang friday should i be called by this friday?

      Thanks for the help.

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      Re: Tier 3 Info - need some advice pls!

      If you have had a problem. its usualy within 5 days, it can sometimes be longer but this is what is aimed for.

    6. #5
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      Re: Tier 3 Info - need some advice pls!

      I also got a ticket number and waited for Tier 3 team to reply back but it didnt. It happened 3-4 times. Finally, I called Tier 3 team and had to hold the line for nearly 45-60 minutes each time to talk to them. I wish you should get a reply.

    7. #6
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      Re: Tier 3 Info - need some advice pls!

      How did you manage to ring them??

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      Re: Tier 3 Info - need some advice pls!

      I am in a similar situation - paying for Sky Max but connection is capped at 128 kbps (2 x fast dial-up). What a joke people are paying for broad band but only get it, if they have the wherewithal to visit a bandwidth hungry site, say Apple - Movie Trailers and realize that there is a problem (the site is 99% unusable).

      I've checked the Router stats and sure enough connection up and down is 128kbps. First e-mail reply from tech support was facile - check for spam bots, virus, too many computers sharing bandwidth, standard crap. This is despite copying and pasting the Router Stats page into the body of the e-mail.

      Seriously, they chose to ignore what was handed to them on a plate and indisputable.

      Background : I am a software engineer (DotNet) with considerable experience. I am renting a room temporarily whilst on contract and trying to sort out the broadband for the extremely non technical landlady.

      The connection I get is by plugging the Router straight into the wall outlet sans the micro-filter. Connecting to the micro-filter prevents any connection at all.

      Whilst on the phone to tech support they refused 100% to offer any support because I was not the account holder and did not know the password. This is despite the following:
      - the Router is in my room.
      - I am the only person using the connection.
      - I am the only technically competent individual that can answer the cretins questions.
      - I can tell him all of the Attenuation / Signal to Noise ratio numbers etc.
      - I have the account holders name, post code, home phone number, Sky Max account number, you name it.

      DO NOT GET SKY UNLESS YOU SERIOUSLY HAVE NO OTHER CHOICE. RIP-OFF UK again. This is 100% no-doubt-about-it corporate policy, start at well below paid for bandwidth and only up it if the consumer kicks up a fuss.
      Last edited by PeterJenkins; 27-03-07 at 09:37 PM.

     

     

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